
Toyota of Bowie
Bowie, MD
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Financial Negligence I bought a car here and the process was an ordeal. This dealership requested the down payment in the form of a cashier's check. They didn't properly r I bought a car here and the process was an ordeal. This dealership requested the down payment in the form of a cashier's check. They didn't properly receipt it when I gave them the check (in the amount of about $13,000), lost it and admitted negligence, then put the pressure on me to fix it and try to get them another check. They eventually did find the check and told me they would do something to make it up to me. They are yet to do something and are still acting in their best interests. More
Outstanding Customer Service My experience with Toyota of Bowie was Outstanding !! My salesman, James Braxton, had a very pleasant user-friendly personality, he was well-dressed, My experience with Toyota of Bowie was Outstanding !! My salesman, James Braxton, had a very pleasant user-friendly personality, he was well-dressed, well groomed but most importantly - knew his job, was very knowledgeable about the vehicles and was not high pressure by any means. He was Outstading !! My overall experience with great to include CeeCee, Mimi and evveryone I spoke with. More
Straight forward salesman who really listened. If you come to the right sales person, Toyota of Bowie could be the best car buying experience you have ever had--that was true for us because we work If you come to the right sales person, Toyota of Bowie could be the best car buying experience you have ever had--that was true for us because we worked with Jose Redd. He listened carefully and respectfully to both my wife and I, and didn't try to push us into a car that was more than we'd budgeted for, instead he worked hard to find the best fit and best value car for our budget. More
Very satisfied Toyota of Bowie went out of its way to get the exact car we wanted at an affordable price. The staff worked very hard to make the deal happen. Toyota of Bowie went out of its way to get the exact car we wanted at an affordable price. The staff worked very hard to make the deal happen. More
4th New Car I went into the dealer not in need of a new car but wanted to get out of my truck into something that rides a little smoother. This experience was mu I went into the dealer not in need of a new car but wanted to get out of my truck into something that rides a little smoother. This experience was much better than my first at the dealer. Not one time did I feel any pressure and my sales rep was very helpful and upfront throughout the entire process. Jose was great as my sales rep and Francis was amazing as always in finance even though I was killing him throughout the process. Thank you guys for making this another positive experience. See you in about three years unless I change my mind in 6 months........Just kidding. More
My Experience with Toyota of Bowie This was my first time purchasing a Toyota. When I arrived I was greeted prior to entering the building, by Jason Roberts. He was so kind and willin This was my first time purchasing a Toyota. When I arrived I was greeted prior to entering the building, by Jason Roberts. He was so kind and willing to help. However, I did inform him that prior to arriving I had spoke to someone else. Jason took my information and informed me that I spoke to Lorne Goree, so they both helped me and they were nice. However, I did spent more time working with Jason and boy you talk about customer service, he really knows the definition. If you are looking for someone to education others on customer service Jason is your guy. Toward the end Jason gave me his card and told me I can contact him for any reason and he turned me back over to Lorne Goree who finished me up and gave me his card and told me to contact anytime as well. Two good gentlemen I felt truly blessed. Even the used car manager Ken, the service person Leon, and the finance manage Francis were all nice as well. My experience with Toyota made me feel as though I was amongst family. They really know how to run a business and take care of their customers. If you need a vehicle run not walk to Toyota and ask for Jason and I bet your vehicle hunting experience will never be the same. Also by the way I purchased a used SUV and I love it. More
1st New Car This was my first new car experience. I went to 4 Toyota dealerships before someone would take me seriously and help me get the car I wanted. Not o This was my first new car experience. I went to 4 Toyota dealerships before someone would take me seriously and help me get the car I wanted. Not only did James treat me with respect he got the deal I wanted for my trade in and a great price for my Rav 4. More
great This dealership was my third choice, and wish I started here first. I'm a very picky car person. And have spent countless hours researching my option This dealership was my third choice, and wish I started here first. I'm a very picky car person. And have spent countless hours researching my options. I came in knowing what I wanted, and left with it! More
surprisingly fun! I had a hard time choosing a dealership online, but finally picked this one. I am very satisfied with my entire experience. I was really nervous drivi I had a hard time choosing a dealership online, but finally picked this one. I am very satisfied with my entire experience. I was really nervous driving up, in my...older vehicle...thinking whoever saw me get out of it, would peg me for a first time buyer and take advantage. however, James Braxton Jr., pleasantly explained everything to me in great detail, sometimes, a few times over. I needed clarity on a few things and he happily worded the explanation so I could understand. I felt quit confident in my knowledge by the end. I would recommend his sales ability and the dealership all together. Everyone I spoke with was friendly and understanding. The bathroom was clean, and I felt taken care of. More
WHAT A BLESSING! MR. Jose Redd, was a Phenomenal Salesperson. I was truly Blessed! He enabled me to get in the car of my desire! He was so...Professional and Ensuring, MR. Jose Redd, was a Phenomenal Salesperson. I was truly Blessed! He enabled me to get in the car of my desire! He was so...Professional and Ensuring, "Toyota of Bowie" provides "Excellence"!! More