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Toyota of Bowie

Bowie, MD

4.4
526 Reviews

16700 Governors Bridge Rd

Bowie, MD

20716

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Showing 526 reviews

March 15, 2025

The customer service I received today from the assigned service person, Imani was outstanding. She was professional and clearly explained everything. I like that this dealership provides transportation to More

by Queen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imani
Mar 18, 2025 -

Toyota of Bowie responded

Hi, we're happy you found Imani to be so supportive during your experience here at Toyota of Bowie. Please don't hesitate to reach out if there's anything additional we can do for you.

March 15, 2025

Great customer service. The communication they provide while your car is being serviced is quick and helpful. More

by courtneyswatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Grimes
Mar 19, 2025 -

Toyota of Bowie responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 13, 2025

Muy buena atención por parte de harold castillo nos ayudó mucho y nos guió a lo mejor More

by Ana Carrillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harold castillo
Mar 15, 2025 -

Toyota of Bowie responded

Hola Ana, nos alegra saber que tuviste una experiencia tan positiva con Harold Castillo. Estaremos encantados de ayudarte si surge cualquier otra cosa. ¡Cuídate!

March 13, 2025

Scheduled oil change should not take 3-4 hrs bad service an no communication bad More

by CynH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Slaughter, Rose Bayat
Mar 15, 2025 -

Toyota of Bowie responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Edbyn Lopez Service Manager Toyota of Bowie t (240) 927-4267 edbynlopez@toyotaofbowie.com

March 12, 2025

They had vehicle 5 days for rear main seal leakage and put me in rental. Two hours after p/u, the check engine light came on, ASW and traction light on and said, see dealership. The tech didn’t tighten ev More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Cookson
Mar 16, 2025 -

Toyota of Bowie responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at edbynlopez@toyotaofbowie.com so we can work toward a resolution. Edbyn Lopez Service Manager Toyota of Bowie t (240) 927-4267 edbynlopez@toyotaofbowie.com

March 12, 2025

I was there for 4 hours. They did complete everything that was asked to be done. They sent a link at same time car was return, wanting to wait another 3 hours to do what in More

by Melvina Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karl
Mar 14, 2025 -

Toyota of Bowie responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Edbyn Lopez Service Manager Toyota of Bowie t (240) 927-4267 edbynlopez@toyotaofbowie.com

March 11, 2025

I always get excellent service at Toyota of Bowie. They take great care of my Rav 4. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Knowlden, Rose Bayat
Mar 14, 2025 -

Toyota of Bowie responded

Hi Chris, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 11, 2025

I was very pleased with the service provided by Ms Memuna Janneh. She was very reliable, helpful, considerate, and knowledgeable of the services that my car needed. More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Memuna Janneh , Aaron Slaughter
Mar 14, 2025 -

Toyota of Bowie responded

Hi Harold, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

March 09, 2025

Danny always strives to serve well and provide excellent customer care and service!!! That’s why I keep coming back to this location! More

by Julie Shepperson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Korode
Mar 11, 2025 -

Toyota of Bowie responded

Hi Julie, we're happy you found Danny to be so supportive during your experience here at Toyota of Bowie. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 09, 2025

Ms Memuma attend to me very well and fast too. Very efficient and reliable agent. Thank you More

by beautifulmamatee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Memunat , Aaron Slaughter
Mar 12, 2025 -

Toyota of Bowie responded

Hi, we're happy to hear you had such a positive experience with Memuma! Feel free to reach out to us if you need anything. Have a wonderful day.

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