Toyota of Bowie

Toyota of Bowie clearly cares about me as a customer They were fantastic -- my salesperson Ricardo Walters in particular was exceptional. I got the car that I wanted, the price I wanted (based on extens They were fantastic -- my salesperson Ricardo Walters in particular was exceptional. I got the car that I wanted, the price I wanted (based on extensive research), the trade in value I wanted, and they (Ricardo and Manager David Gruner) were very easy to work with. I'm definitely a difficult person, and I typically hate the whole process, but they made it easy, and not in a sales / tricky way. They were honest, helpful and knowledgeable. But what REALLY impressed me is when I had questions and came back after I had purchased the car, they were just as friendly and helpful, and really took care of me when they didn't need to. It's clear that Ricardo and Toyota of Bowie care about me as a customer, and want me to be happy with my purchase. As a result, they have a customer for life. More

Jamar Wills and Ryan Greenridge WERE AWESOME! Had a great experience working with Jamar Wills, he was very knowledgeable and very helpful with my New Camry XSE purchase. He took the time to make Had a great experience working with Jamar Wills, he was very knowledgeable and very helpful with my New Camry XSE purchase. He took the time to make sure I was statisfied with everything! Ryan Greenridge, Sales Manager, put the icing on the cake...he was very transparent in the negotiation process. This was by far the best car buying experience. Go see Jamar Wills, you won't be disappointed. More

Love the indoor delivery bay!!! Love the Highlander!!! Our family purchased a 2015 Toyota Highlander from Toyota of Bowie (MD) in December 2014. We’d been looking online for about 6 months and decided tha Our family purchased a 2015 Toyota Highlander from Toyota of Bowie (MD) in December 2014. We’d been looking online for about 6 months and decided that the Highlander would best fit our growing family and lifestyle. We looked at the Honda Odyssey, but decided to go with the Highlander since my wife couldn’t bear to drive a mini-van. We decided to order a 2015 model so she could get the color and packages we wanted. ToB was where we decided to order our Highlander because of another friend’s recommendation. Harold Bautista was our sales assistant who ordered a 2015 Limited Sapphire Blue Pearl & Beige interior model with the technology package. Harold did a great job communicating where the vehicle was in the build process, which was really nice because we were extremely excited to get the car. It was 37 degrees when we came to pick it up. Harold had our car prepped and parked inside their enclosed garage with a big red bow, so we didn’t have to sit in the cold while he reviewed the features. We stayed warm and our small children could run around while we learned about the car’s capabilities and features. Harold was thorough and patient with our many questions while helping us set up my personal settings and synchronizations. We did buy the Toyota all included maintenance package (5 yrs / 75k miles) and Toyota Service Contract (8 yrs / 100k miles) and felt it was a great deal in the long run, which in fact will pay for itself. I drove home satisfied, pleased and positive with our whole purchasing and buying experience at ToB. I’d highly recommend Toyota of Bowie and a Highlander to any family looking for an alternative to a Mini Van. More

"Satisfied Customer" I just wanted to thank Mr. Aaron Slaughter again for his professional and courteous service. He went above and beyond to make sure that I was sati I just wanted to thank Mr. Aaron Slaughter again for his professional and courteous service. He went above and beyond to make sure that I was satisfied. More

Most Polite, Professional and Caring Assistant Serv. Manager I just wanted whoever is the supervisor of Mr. Aaron Slaughter should be proud of his professional service . . . . and he's a young man too. I was ver I just wanted whoever is the supervisor of Mr. Aaron Slaughter should be proud of his professional service . . . . and he's a young man too. I was very impressed of his greeting and first response of asking can he help me with anything. I replied that the service guy I normally see if not in today. He said quickly with a professional and friendly attitude that he would take care of me in the absence of the guy I normally. relate with. Mr. Slaughter took care of me as if he known me for years. I think, if you offer it that he should be nominated as the Assistant Service Manager for the month. He made me feel extremely welcomed this morning. I've been coming to Toyota of Bowie for many years and just like the service, but it appeared special for some reason this morning. Perhaps because of Mr. Slaughter's customer service personality. It means a lot!!!! I will continue to have my car serviced here at all times. Thanks!!!!!!! More

Horrible Do NOT under ANY circumstances EVER take your car here. Not only did they lie about have loaner cars (not loaners, but rentals) making my wife have to Do NOT under ANY circumstances EVER take your car here. Not only did they lie about have loaner cars (not loaners, but rentals) making my wife have to walk 5 miles to the metro because of this, but they also misdiagnosed the car completely and tried to fight it even after another dealership assured them they were wrong. Then after having to chase them down to get a refund (I was assured I would be getting a call that day) two weeks later still no call. So I of course have to call them again and chase down the refund. So what do they offer as way to make up for all this mess? One oil change for free. HA! More

"Easy Breezy" I scheduled my appointment over the phone, and I was impressed with the flexibility of this place...In past experience I've strayed from busy dealersh I scheduled my appointment over the phone, and I was impressed with the flexibility of this place...In past experience I've strayed from busy dealerships for the sake of my wallet and time. With the Bowie service dept-they make me feel comfortable with the work being performed and are usually pretty accurate with the time my car will be done. I have dealt with Miss Hennigan a couple times and each time she never falls short of meeting my expectations. She is patient and listens to my needs/concerns. Overall I love my Toyota and the Bowie service department, they keep me coming back!! More

A Customer for Eight Years I have been a customer here for 8 years, have purchased two cars, and have had all my vehicles serviced at this dealership. Obviously, I have been ex I have been a customer here for 8 years, have purchased two cars, and have had all my vehicles serviced at this dealership. Obviously, I have been extremely pleased with both the buying experience and servicing of my cars. Both service and sales personnel have been professional, courteous, and friendly. On my last buying experience, Marcus Gibbs and Tony were very helpful, making the process easy and hassle free. More