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Toyota of Bowie

Bowie, MD

Overview
Reviews
Vehicles
4.4
661 Reviews
Call Dealership (301) 867-1600
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16700 Governors Bridge Rd

Bowie, MD

20716

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Showing 661 reviews

June 22, 2025

Disappointing service. No shuttle service. Service center kept adding more items to buy which was not expected More

by Subhachari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Slaughter
Report | Print
Jun 24, 2025 -

Toyota of Bowie responded

Thank you for taking the time to share your feedback. Our goal is always to ensure transparency and prioritize your safety by informing you of any necessary services. That said, we clearly missed the mark in communication, and we will be addressing this internally to improve the overall customer experience. If there’s anything we can do to help make things right or clarify any part of your visit, please don’t hesitate to reach out directly. We value your business and hope to provide you with a better experience in the future.   Edbyn Lopez Service Manager - Toyota of Bowie t (240) 927-4267| edbynlopez@toyotaofbowie.com

June 21, 2025

My service was done quickly, however I was not informed that I could check out until I inquired 4 hours later. More

by Chiquettag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
Report | Print
Jun 25, 2025 -

Toyota of Bowie responded

We are sorry to hear about your experience, and we apologize for any inconvenience this may have caused you. We will make sure to improve our communication going forward. Thank you for your valuable feedback. Dave Gruner, General Manager Dgruner@Group1auto.com

June 21, 2025

It was a very pleasant experience. Your staff was professional and friendly. They quickly responded to my request. Any time I need service I know where to come. Imani was great in this More

by fayefreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imani Adrea, Aaron Slaughter
Report | Print
Jun 23, 2025 -

Toyota of Bowie responded

Hello, we're happy you found Imani to be so supportive during your experience here at Toyota of Bowie. Feel free to reach out to us if you need anything. Have a wonderful day.

June 21, 2025

Always on time. So professional and knowledgable. The best dealership around the MVD. Always love there. More

by cwade1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Grimes, Aaron Slaughter
Report | Print
Jun 23, 2025 -

Toyota of Bowie responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! We look forward to your next visit! Take care!

June 21, 2025

The service representative was very professional and always helpful. The specialist had been informed and the tire was in stock. Service was completed in a timely manner. Great service. More

by WaheedahShakoor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
Report | Print
Jun 23, 2025 -

Toyota of Bowie responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! We are always more than happy to assist you if anything else comes up. Take care!

June 20, 2025

My service Rep is why I will be returning. Knowledgable, prompt, understanding, fare, intelligent, service oriented, witty and absolutely professional.……..it goes on. Thank you Imani you made More

by qstorm3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imani 5 stars. She was the only one I worked with.
Report | Print
Jun 20, 2025 -

qstorm3 responded

My service Rep Imani is why I will be returning. Knowledgable, prompt, understanding, fare, intelligent, service oriented, witty and absolutely professional.……..it goes on. Imani got along well with all of her coworkers who obviously loved her and respected her. It was like working with an entire Team within one person. Thank you Imani you made a different. The work wasn’t too bad either. her. It was like working with an entire Team within one person. Thank you Imani you made a different. The work wasn’t too bad either.

June 20, 2025

Umami was great and accommodating. I booked appointment at Toyota website but apparently they had no record of it so she got me taken cared of the next day and had an uber ride arrange More

by josepheddielim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Umani
Report | Print
Jun 22, 2025 -

Toyota of Bowie responded

Hello, thank you for your kind review; we are happy to pass along your comments to Umami here at Toyota of Bowie! We can't wait to see you again, have a great day.

June 18, 2025

Process was seamless. Staff efficient. Overall service first rate. Salesperson was friendly, patient, and knowledgeable. More

by gigi_barry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chima Joe, Aaron Slaughter, Rose Bayat
Report | Print
June 18, 2025

Service advisor was excellent. He told me everything I need to know pertaining to my car. He was professional and hospitable. He exceeded my expectations. More

by Blancho2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Slaughter
Report | Print
June 18, 2025

After making an appointment it still took 3 hours and 15 minutes to get my oil change and tires rotated. Way too long. More

by James.caffrey50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Slaughter, Rose Bayat
Report | Print
Jun 19, 2025 -

Toyota of Bowie responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Edbyn Lopez Service Manager - Toyota of Bowie 240-927-4200 | edbynlopez@toyotaofbowie.com

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