Toyota of Bourbonnais - Service Center

Above and Beyond Customer Service Carolyn Klaus is the best. She kept me informed and was able to get a loner car without any complication or worry. Everything was ready when promise Carolyn Klaus is the best. She kept me informed and was able to get a loner car without any complication or worry. Everything was ready when promised. She made the multiday repair stress-free on somebody who's everyday life is far from it. Thanks again Carolyn! More

recall I brought my 2008 Toyota Tacoma in for a recall to respray the frame. Steve did his usually great job of helping me to get to my rental car and when I I brought my 2008 Toyota Tacoma in for a recall to respray the frame. Steve did his usually great job of helping me to get to my rental car and when I picked it up the next day the work was done and it was washed.best service department I've ever used......mike hatch kankakee More

G6 recall Carolyn did a great job taking care of our G6's recall. At the same she took care of some other issues found during a routine inspection. Carolyn did a great job taking care of our G6's recall. At the same she took care of some other issues found during a routine inspection. More

Great!! Excellent Service!! I didn't expect the team to be as personable as they were and it made my wait time go by quickly! They worked effectively as a t Excellent Service!! I didn't expect the team to be as personable as they were and it made my wait time go by quickly! They worked effectively as a team to get the job done!! Your service team rocks!! Thanks Carolyn!! More

Fast & friendly Showed up without an appointment to get my annual service and was attended promptly. Carolyn provided me with all the information I needed and my car Showed up without an appointment to get my annual service and was attended promptly. Carolyn provided me with all the information I needed and my car was serviced in the time promised. More

Service I have never experience a service like this ever before, really great service. I would totally recommend others to come to David Bruce for their vehic I have never experience a service like this ever before, really great service. I would totally recommend others to come to David Bruce for their vehicle needs. More

Janelle & Dave went over and beyond our expectations!! We had our car at David Bruce the week of June 2. Instead of Janelle telling us that we would be on our own in getting our car fixed, they took it to We had our car at David Bruce the week of June 2. Instead of Janelle telling us that we would be on our own in getting our car fixed, they took it to an auto repair shop. They did not have to do that!! Many years ago I heard that the service dept at David Bruce was the worst - that is definitely not the case now!! And I have been telling my friends and family just that. Thanks so much to Janelle & Dave!! You're the best!! More

Emergency Maintenance ... A Long Way from Home David Lytle made my "emergency maintenance" experience...a long way from home...incredibly relaxing. On a Friday afternoon returning to Milwaukee, WI David Lytle made my "emergency maintenance" experience...a long way from home...incredibly relaxing. On a Friday afternoon returning to Milwaukee, WI from Evansville, IN on I-57, I was eighteen miles from David Bruce Toyota/Cadillac Dealership when I was startled to notice the "Maintenance Required" light appear on the instrument dashboard of my 2011 Toyota Camry Hybrid. Immediately, at the next exit, I took the ramp and pulled over where I asked Siri to find me a Toyota Dealership on my iPhone. Siri came back promptly and called David Bruce Toyota in Bourbonnais, IL where the service department representative asked me how long it would take for me to get there. I replied, "Eighteen minutes!". He said, "Great! I'll see you in eighteen minutes." As I drove, I worried that I might be required to stay in Bourbonnais until the middle of the following week...wondering if they would have time to schedule me for a service appointment. When I arrived, David Lytle introduced himself to me. I told him the problem with the light on the dashboard and he explained they could accomplish the procedure that afternoon. He lead me to the waiting room which was very clean and comfortable. I visited with a lovely lady who was a regular customer as well as a registered nurse. We talked about her profession, and before I knew it, David came to tell me my car was freshly washed and ready to go. Everyone at David Bruce was more than helpful and very friendly. I have a Toyota Prepaid Maintenance Agreement which I purchased when I bought my car. There was no charge for the service. I can't thank them enough for helping me on my way. I am physically impaired, and it was an enormous relief to be able to get back home that evening without having to spend anymore nights on the road, as I can only drive 200 miles in one day. Thank you David Bruce Toyota and David Lytle!!!! More

I stopped by to talk to Dave Sosnowski because I noticed some rust on the windshield frame of my vehicle. I was previously told it wasn't covered by the warranty, and I was very unhappy about that. Dave too some rust on the windshield frame of my vehicle. I was previously told it wasn't covered by the warranty, and I was very unhappy about that. Dave took care of the problem immediately, although he didn't have to. He scheduled me next business day to drop off the car at the shop and it was ready by the end of the day. Thank you, Dave, for taking care of my problem. I recommend you every time I get a chance. More

Plain and simple, Dave is the reason I bought this car. I immediately fSelt that I was in good hands and trusted him. He was exceptional. He is a credit to your business and I hope he is appreciated as the I immediately fSelt that I was in good hands and trusted him. He was exceptional. He is a credit to your business and I hope he is appreciated as the professional that he is. Semper Fidelis. More