Toyota of Bourbonnais

This place is the perfect reflection of the disorganization, incompetence, and lack of integrity of car dealerships today. I would avoid at all costs. One of their salespeople, Matt Hadley, disorganization, incompetence, and lack of integrity of car dealerships today. I would avoid at all costs. One of their salespeople, Matt Hadley, had me put down a $1000 deposit on a car that had already been sold to someone else WEEKS AGO. Prior to paying the deposit, I had even told Matt to go through every avenue possible to make sure the car was still available. Text from Matt after I put down the deposit and told him to ensure the deal was secure: “Everyone here knows that its mine. I've been here for a 10 years now and make sure my deals are protected. I've been in that situation before.” Matt then proceeded to completely ghost me for 3 weeks ignoring calls, texts, and emails. You would think an honest salesman would take accountability for his mistake and immediately return the funds to me, but instead I had to wait weeks for him to even pick up the phone. His sales manager Michael was even more useless stating “I can’t speak for something Matt did” - HE WORKS FOR YOU!! Pathetic excuse for a business. I lost hundreds of $$ on travel to go purchase the car on our SET APPOINTMENT TIME. More

I drove almost 3-hours to purchase a Certified Rav4 that I saw on a website and was very happy driving back following the purchase. It was initially a little rough sailing, but the staff wanted to make it I saw on a website and was very happy driving back following the purchase. It was initially a little rough sailing, but the staff wanted to make it work, and it did—a great bunch to work with. I would not hesitate to recommend them to anyone! More

We’ve been customers of this dealership for fourteen years. All of the staff is top notch and the service department is amazing. Janelle was a wonderful salesperson. Very easy to work with and knowledge years. All of the staff is top notch and the service department is amazing. Janelle was a wonderful salesperson. Very easy to work with and knowledgeable. She found us the perfect vehicle! More

Toyota is the best dealership in Kankakee County. Janelle is fantastic. Toyota cars sell with the dependability and fantastic service dept. Janelle is fantastic. Toyota cars sell with the dependability and fantastic service dept. More

Finance manager Dan was very thorough and easy to work with and the experience overall was very good. with and the experience overall was very good. More

The staff was very nice and helpful throughout the entire time. I felt like all my questions were answered. time. I felt like all my questions were answered. More

Everyone at this dealership went above and beyond to help secure the best possible outcome for me to leave with having purchased the vehicle I wanted and needed. They exceedingly met my needs and especially secure the best possible outcome for me to leave with having purchased the vehicle I wanted and needed. They exceedingly met my needs and especially cared for me in a sense I felt they treated me as if I was family, not just a customer. They were ever so patient yet supportive every step of the way in securing my dream offer and a vehicle that met my needs while surprising me with extra features I didn’t know I was looking for until I found them. It was my first time purchasing a car and they made it feel very honorary and special every step of the way. More

April and Dan at Toyota Of Bradley gave 110% to ensure I was able to get my loan, even though the odds appeared against my favor was able to get my loan, even though the odds appeared against my favor More

Janelle was so easy to work with! Thank you for making our buying experience a breeze! Thank you for making our buying experience a breeze! More

Toyota of Bourbonnais worked with my husband and me to be able to buy the brand new car we wanted. They were very helpful and a joy to work with. Mariano Dominguez was our dealer and he was kind, helpful, an able to buy the brand new car we wanted. They were very helpful and a joy to work with. Mariano Dominguez was our dealer and he was kind, helpful, and personable!! More