Toyota of Bourbonnais

Buying a car from Janelle was buying a car from a person and not someone just trying to make the sale. She made the transaction a relaxed and professional experience with no pressure or game-playing. This i and not someone just trying to make the sale. She made the transaction a relaxed and professional experience with no pressure or game-playing. This is the third Toyota I've bought from Janelle and I'd recommend her to my friends. I also came to David Bruce, because of their fantastic Service Dept. who have taken good care of me for over 15 years. More

We had several qualifications for the used van we were looking for. One of the possibilities was located at this dealership about 45 minutes from our home. Our first positive was when we called to name an looking for. One of the possibilities was located at this dealership about 45 minutes from our home. Our first positive was when we called to name an expected arrival time of about 3 hours later and were told that the van would be brought up to the front and put on hold for us! After looking at it, my husband said he would really like to have our mechanic check it out. We were given a ready okay to do that (as soon as Dave called another interested party to check on their status for working any financing out --- he was honest and up front with both of us); and since we were on a time limit, we were also told to give a call on our way back and the paperwork would be all done, ready for us to sign. We were on our way home early! Only a few months ago, we accompanied our son to purchase a used vehicle from a dealer. We had to sit and talk with three different people and we waited for more time than we talked! My husband was also ridiculed for his concerns in front of his waiting family. The negative experience continued for the next week with our son and my husband losing sleep over the whole thing. (It was resolved very positively after my husband went to the owner.) Our experience at David Bruce was positive from the very beginning and continuing after we had made the purchase. We were treated with kindness, consideration, and respect. The price was great; there was absolutely no high pressure selling; we dealt with one person from start to finish and he did not have to go talk to someone else while we waited either! More

We saw the vehicle on Craigslist Thursday night and within 24 hours we were driving home in it! We'd been looking for just the right truck for several months and we were so impressed with Dave Sosnowsk within 24 hours we were driving home in it! We'd been looking for just the right truck for several months and we were so impressed with Dave Sosnowski that we were willing to drive over 160 miles roundtrip to check it out. I am very glad we did as Dave allowed us to test drive the vehicle for an extended amount of time and really check it out top to bottom with no high pressure sales tactics. I would definitely make that trip again for my next vehicle. Thanks for the beautiful truck and great sales experiences. More

This is the 5th car we have purchased from Janelle. SHE is the reason we come to your dealership and I'll tell you why... She treats us with great respect, she is very knowledgeable about the vehicles, but is the reason we come to your dealership and I'll tell you why... She treats us with great respect, she is very knowledgeable about the vehicles, but she presents the information objectively, without pressure of any kind, and in a manner that is easy to understand. She is honest, pleasant, accomodating and we truly appreciate working with her. She knows our needs and wants, and never tries to talk us into anything we don't want or need. She has outstanding customer service skills and conveys real energy and pride in what she does. This time, during the closing of this sale, we did endure a brief video presentation by another associate about the vehicle interior and exterior protection plan. I'm sure this is a corporate directive, but it nearly tarnished an otherwise perfect transaction. I'll not sit through that the next time. More

I dislike the pressure you generally received once you step inside a dealership. That wasn't the case in talking and working with Dave at David Bruce. It was an overall good experience. He was very hel step inside a dealership. That wasn't the case in talking and working with Dave at David Bruce. It was an overall good experience. He was very helpful and knowledgeable about the vehicle I purchased. More

Tony Malzone is the man!! I came into David Bruce Toyota for scheduled maintenance on my current vehicle (tire rotation/oil change). It was a nice day so I decided to take a stroll through the lot to check for scheduled maintenance on my current vehicle (tire rotation/oil change). It was a nice day so I decided to take a stroll through the lot to check out the inventory with no intentions of purchasing a vehicle. That's when I met Tony. Tony introduced himself and said he was there to help if I needed anything (not your typical sales person that acts like the world will end if he doesnt make a sale). I began talking to Tony about a loaded 2011 Toyota 4Runner parked on the lot that was marked way down from the original sale price. To make a longer story short, I was able to purchase this vehicle for much less than I intended while still getting top dollar for my trade in. Tony and the crew at David Bruce are very knowledgeable and great to do business with. I have no hesitations recommending Tony to any person considering the purchase of a new vehicle. More

Tony was the nicest salesman we have EVER dealt with. It felt like we knew him forever. He is a awesome sales person. We would never buy from another dealership besides David Bruce. They treat you like gold felt like we knew him forever. He is a awesome sales person. We would never buy from another dealership besides David Bruce. They treat you like gold and make your purchase very enjoyable. Me and my husband left there with smiles. They really do treat there customers GREAT! I will tell everyone I know to go there if they plan on buying a car! Tony is a great person and good at what he does! Thumbs up to Tony Malzone and God Bless you! More

We bought a Tacoma from David Bruce Toyota 3 years ago. David Sosnowski made the whole process the most pain-free vehicle purchase I have ever made. The price was outstanding and haggle-free (which I pers David Sosnowski made the whole process the most pain-free vehicle purchase I have ever made. The price was outstanding and haggle-free (which I personally appreciate). I felt no pressure to buy. The post-sales follow-up was also what impressed me. Throughout the last three years, Dave has kept in casual contact, usually by sending a birthday greeting - not enough to be annoying, but enough to let you know the relationship is still there. When I called 3 years later, Dave answered the call with my first name before I said anything (no - not caller ID, he must manually put the number of all his clients in his phone). Little touches like that show that Dave cares about his clients even after the sales papers are signed. I was impressed enough that the next time we buy a Toyota, Dave will be the first person I call. More

Tony was one of the best salespeople I have ever worked with. He was very friendly to all of my family members. He was quick to get all the information on the vehicle we were wanting to purchase. Tony went with. He was very friendly to all of my family members. He was quick to get all the information on the vehicle we were wanting to purchase. Tony went with me on the test drive and had a vast knowledge about the vehicle he was selling. He answered every question that we had. We were able to secure a good trade in price and Tony worked with us to make the vehicle we purchased affordable. In the future I will recommend others to David Bruce and specifically to Tony Malzone! More

Tony was very professional and very helpful. He worked with me to meet my needs. I will recommend Tony to all my family and friends that are planning on buying a car soon. He rocks! Thanks Tony for everyt with me to meet my needs. I will recommend Tony to all my family and friends that are planning on buying a car soon. He rocks! Thanks Tony for everything. More