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Toyota of Bourbonnais
Bourbonnais, IL
1,723 Reviews
Toyota of Bourbonnais is the HOME of the LIFETIME WARRANTY!! Enjoy a pleasant experience without the typical games! Buying your next vehicle should be fun and exciting! Get a super deal and work with a great team! We've helped thousands of people with new Toyota and preowned deals which have resulted in lots of repeat business. Our award-winning service department is a pleasure to deal with as well! Very courteous and specials available every day. Give us a shot and you won't be disappointed!! Call today to make arrangements!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,723 reviews
November 13, 2023
The purpose of this letter is to officially file a complaint as I have been a victim of fraud by Toyota of Bourbonnais dealership. I was sold a vehicle under false pretense, and I need your help as I complaint as I have been a victim of fraud by Toyota of Bourbonnais dealership. I was sold a vehicle under false pretense, and I need your help as I have done my due diligence with trying to resolve this matter directly with Toyota of Bourbonnais dealership with no avail. On 08/16/23 I purchase a 2017 Hyundai Accent Se with the agreement and assurance by the salesman (Matt Hadley) that all of the body damage to the hood the bumper and paint on the vehicle would be repaired. I scheduled the repair and took time off of work to get this accomplished but when I receive the vehicle only the hood had been repaired. The bumper is still barely hanging on with some of the molding not connected. There are paint chips on the trim which were just touched up and not properly painted. The mechanical issue I had with the vehicle was 3 days from purchase date the check engine light came on saying it needed a new catalytic converter (Engine Code P0420). The repair shop stated this can happen when they clear out the code and once you drive the vehicle around it pops on. I have tried to remediate these issues reaching out several times to the dealership they have not remedy this situation. This dealership took advantage of me because I am young which they have referenced during interactions. I am seeking help to resolve this matter. More
by CJ
November 07, 2023
Service people pleasant. Always seem helpful. Came in for oil change but ended up purchasing a new Rav 4. Therefore rating service difficult because we never claimed car back Always seem helpful. Came in for oil change but ended up purchasing a new Rav 4. Therefore rating service difficult because we never claimed car back again. More
by sharonbrennan45
November 05, 2023
Loved the friendly people which created a stress less car sale Well worth the drive I would recommend 100percent sale Well worth the drive I would recommend 100percent More
by Djagodzinski2639
November 01, 2023
Janelle did a great job on my purchase of my tacoma couldnt have asked for more than she did for me couldnt have asked for more than she did for me More
by jerrab43
Employees Worked With
November 01, 2023
Been purchasing Toyota’s for about 30 years and have been very satisfied with the dealership. very satisfied with the dealership. More
by davidmurryf
Employees Worked With
October 25, 2023
I had terrific service from Mike Schramm & Jeff Kramer. They couldn’t have been nicer and better to work with! They couldn’t have been nicer and better to work with! More
by aronson.yvonne
October 24, 2023
This was my 7th vehicle from the same dealership since 1996- all with the same sales person 1996- all with the same sales person More
by rajuzach
October 23, 2023
The staff was a pleasure to work with from the beginning to the end. I highly recommend this location because of the outstanding customer service. to the end. I highly recommend this location because of the outstanding customer service. More
by tsscott78
October 17, 2023
Toyota of Bourbonnais and their salesman Eric treated me very nice and made me a really fair deal on my new Tacoma truck. And the finance guy Dan was a pleasure to work with and he was upfront and open with very nice and made me a really fair deal on my new Tacoma truck. And the finance guy Dan was a pleasure to work with and he was upfront and open with the whole transaction. More
by Jack
October 17, 2023
Janelle is very impressive. I told her the exact Tundra that I wanted with the exact features including that I wanted the 2024 model and she found it! It is October of 2023 and I told her the exact Tundra that I wanted with the exact features including that I wanted the 2024 model and she found it! It is October of 2023 and I have the exact model 2024 in my garage that I wanted! Thanks Janelle! More
by lagrange.robert
