Toyota of Bourbonnais

Matt was our salesman. He was very helpful in the sale of our “new” used truck. Matt answered every question we had and did not rush us out like most sales people do. Sam He was very helpful in the sale of our “new” used truck. Matt answered every question we had and did not rush us out like most sales people do. Sam and Dan were also so easy to work with. We had some things that had to be repaired before we took ownership and Sam made sure that was done for us immediately. More

Thank you Janelle Hindmand for finding our son his first vehicle. She found us a great used car, and kept it within our price range. He is so excited to get his license next month when he turns 16. vehicle. She found us a great used car, and kept it within our price range. He is so excited to get his license next month when he turns 16. More

Toyota of Bourbonnais,great customer service. Sales Professional,April Stratton was very friendly and helpful. Sales Professional,April Stratton was very friendly and helpful. More

April was outstanding to work with! Even though we were delayed for our appointment (weather) and she had other appointments she never made us feel rushed and was very knowledgeable on Even though we were delayed for our appointment (weather) and she had other appointments she never made us feel rushed and was very knowledgeable on features on the truck chosen. We would recommend her to anyone looking for an awesome Toyota vehicle. More

Janelle was amazing! ! Great experience!! Very educational on how to operate My new 4 Runner. Would highly recommend Toyota of Bourbonnais! I am so excited and very happy ! Great experience!! Very educational on how to operate My new 4 Runner. Would highly recommend Toyota of Bourbonnais! I am so excited and very happy about my new purchase. Thank you Janelle and BJ for a great job and a smooth Sale!! More

Janelle was wonderful, and had all the right answers. She did a great job going thru all the intricate hurdles of buying a new car. Then explaining all the bells and whistles. Great job Janelle She did a great job going thru all the intricate hurdles of buying a new car. Then explaining all the bells and whistles. Great job Janelle More

This place is the perfect reflection of the disorganization, incompetence, and lack of integrity of car dealerships today. I would avoid at all costs. One of their salespeople, Matt Hadley, disorganization, incompetence, and lack of integrity of car dealerships today. I would avoid at all costs. One of their salespeople, Matt Hadley, had me put down a $1000 deposit on a car that had already been sold to someone else WEEKS AGO. Prior to paying the deposit, I had even told Matt to go through every avenue possible to make sure the car was still available. Text from Matt after I put down the deposit and told him to ensure the deal was secure: “Everyone here knows that its mine. I've been here for a 10 years now and make sure my deals are protected. I've been in that situation before.” Matt then proceeded to completely ghost me for 3 weeks ignoring calls, texts, and emails. You would think an honest salesman would take accountability for his mistake and immediately return the funds to me, but instead I had to wait weeks for him to even pick up the phone. His sales manager Michael was even more useless stating “I can’t speak for something Matt did” - HE WORKS FOR YOU!! Pathetic excuse for a business. I lost hundreds of $$ on travel to go purchase the car on our SET APPOINTMENT TIME. More

I drove almost 3-hours to purchase a Certified Rav4 that I saw on a website and was very happy driving back following the purchase. It was initially a little rough sailing, but the staff wanted to make it I saw on a website and was very happy driving back following the purchase. It was initially a little rough sailing, but the staff wanted to make it work, and it did—a great bunch to work with. I would not hesitate to recommend them to anyone! More

We’ve been customers of this dealership for fourteen years. All of the staff is top notch and the service department is amazing. Janelle was a wonderful salesperson. Very easy to work with and knowledge years. All of the staff is top notch and the service department is amazing. Janelle was a wonderful salesperson. Very easy to work with and knowledgeable. She found us the perfect vehicle! More

Finance manager Dan was very thorough and easy to work with and the experience overall was very good. with and the experience overall was very good. More