Toyota of Boardman

When it really counted, Mike McClung stepped up and truly HELPED ME OUT OF A very bad situation. I was traveling on business, 400 miles from home and BROKE DOWN in NE Ohio (Siezed Motor break-down!). I sat HELPED ME OUT OF A very bad situation. I was traveling on business, 400 miles from home and BROKE DOWN in NE Ohio (Siezed Motor break-down!). I sat on the Ohio Turnpike discussing my situation with my Insurance company to get me towed. 3 hours later (no tow truck yet) and I called (2) Toyota dealers in the area. First dealer's Service Dept. was non-commital to me. If I wasn't there B-4 5:30pm..... TOO BAD. Nobody would wait for me because their Service Dept. closed at 6:00pm. Then I called Toyota of BOARDMAN, and luckily was directed to Mike McClung. This guy was SO PROFESSIONAL on the phone, I almost couldn't believe the level of service & friendliness he offered. He basically said - "Hey - I'll make sure I stick around until you arrive so I can at least get you checked in and scheduled for a 1st Morning appt. to take a look at your vehicle". So about an hour later I finally show up (now it's 5:50pm and Service is closing at 6:00). Mike greets me, helps to get the car of the Tow Truck and pushed into a stall, grabs a mechanci to take a look (he says this is not good -- need to take a closer look in the morning). So Mike helps get me hooked up with a Rental Car, suggests some close Hotels (like - you don't want to stay at this one, but approx. 1 - 2 miles away are several nice, reasonable Hotels and gets me their #'s, and suggests some good casual restaraunts close to the Hotel. So now I'm not happy being Broke Down, but cery lucky I called Toyota of Boardman. It gets better - Mike calls me the next morning with the bad news! Motor is Seized and they need to open it up to diagnose what happened. He tells me (honestly) it would cost "X $'s per hour" because they don't know how far they need to dive in to determine the problem. I decide to have my 2002 Highlander trailered back to Milwaukee, WI and ask Mike if they would keep the car in their Lot until I can arrange a Transport Co. to pick it up. NO BIG DEAL, Right? Wrong - Quotes come in at $700+ and I decide to travel back to Boardman to pick it up myself. Ask Mike for some time -- No Problem. Mike stays in touch with me weekly via e:mail (no pressure, just how can I help?)..... AMAZING! Trying to kill 2 birds w/ 1 stone, I reschedule my business meeting in Toledo, OH (that I missed because I Broke Down) and I finally arrange a mtg. date of Nov. 26 (Monday am) in Toledo. So now I have another dilema because I can't afford to spend 2 nights out of town. I call Mike to ask if there is any way I can pick-up my Highlander on Sunday night Nov. 28th in the early evening (8 hour drive from Milw). He says NO PROBLEM........ I'll meet you there with the keys and can help you get it on your trailer! (THIS IS A SUNDAY mind you). So I Thank him and we exchange Cell #'s. Call him about 1/2 hour outside of Boardman, and he (and a friend of his) arrive in the cold to "help me". Then I try to take him & his friend to Dinner -- No Thanks, not necessary. He says that it's better that I get back on the road back to Toledo (so I can get to my Hotel and still catch some of Sunday Night football)....... (my team, Green Bay, was playing and he knew that!) END OF STORY - this was the BEST "Customer Experience" I could have expected from a young guy who went WAY BEYOND MY EXPECTATIONS. It was a pleasure, and he is now on my Christmas List for helping me out. Sincerely, Steve Bruno / New Berlin, WI More

This was my first experience of out of state purchasing certified used car without testdrive!!! But, Mr.Kevin Sikora was very helpful and he made the entire process painless. certified used car without testdrive!!! But, Mr.Kevin Sikora was very helpful and he made the entire process painless. More

The service manager Joe Delapa was friendly and smiled, but I can not say the same for Richard Bell who did not make me feel welcome in the least. lets not fool ourselves... this is about $ This is a but I can not say the same for Richard Bell who did not make me feel welcome in the least. lets not fool ourselves... this is about $ This is a business, and like any business they are interested to make money, not 'help you out' if it means putting an real effort into it. This review is neither good or bad; just facts. when I came in all the usual amenities you would expect from a major dealership were there, clean bathroom, free coffee or soda, tv and a waiting room. It was the day after thanksgiving and I broke down 100 miles from home. The work I needed for my car was quoted at $4000 for one part and labor, and they were not even 100% sure and said they needed to call Toyota a few days later to confirm that’s what was wrong. Since it was still being financed no one was interested to even discuss putting me in a new car. I was told literally "you are what we call under the hole" which has something to do with 'negative equity' and that no bank including them (mind you I only owe 8,000 to Toyota Financial on an 07 Prius) would finance me. So that was that, no real humanity or help, but hey, as a business man I can respect the bottom line, right? After all; This is America, dealerships are all about profit, cars are a luxury, too bad for me... I don’t have any hard feelings, but I thought I would mention: When I finally had the vehicle towed back home 100 miles away to ANOTHER Toyota dealership in Pennsylvania: THEY put me in a rental IMMEDIATLY, then they looked up some stuff online right in front of me and said that there is a good chance that various recalls on the 04to07 prius might cover this part, and that they could certainly find a way for me to finance the repair. I showed them the same part on ebay motors for $250 listed as “broken/forparts” as well as refurbished items for 1800 to 2400. The new dealership in PA said they would exhaust every option, even looking for a salvaged part for me to make sure I either get into another car or fix this one so I can actually afford it. Who cares about free coffee when you got a guy telling you he is going to find a way to help you, and you actually believe him? That’s what it should be about. You can always tell when you are dealing with people who want to help you, and the people at Toyota of Boardman only wanted to help themselves to some ‘mo-money’. Well, know what? Cheers, I hope you guys manage to keep your souls and the big money; I was not looking for a hand out, just a hand, at the end of the day least you were honest about not wanting to help me. I certainly learned something from you today and I will carry that lesson into my own business. More

It was a pleasure working with Steve when we purchased our Sienna. He not only was very easy to talk, he helped us to get the right vehicle for us. He also worked with us to get the payment where we neede our Sienna. He not only was very easy to talk, he helped us to get the right vehicle for us. He also worked with us to get the payment where we needed it to be. We will recommend him to friends and family who may be looking for a vehicle in the future. More

John Sallman sold me my 2012 prius in June 2012. I called him and asked him to find me a car for my son who is 16. His vehicle was not fixable and we needed to get him a better car asap. He works, goes to sc him and asked him to find me a car for my son who is 16. His vehicle was not fixable and we needed to get him a better car asap. He works, goes to school, has school events, and goes to music lessons. I told John my price range and I got pre-approved for a loan for this car. I didn't have a loan for the prius. John looked up what was available and in my price range and kept in constant contact with me until I was told of a vehicle I was interested in. I came to see the 05 scion but John had another customer with him. Steve Bannon showed me the car and let me drive it in the parking lot. I had to pick up my son so I had to leave. I returned the next day with my son and we test drove it. I was VERY impressed that John and Steve worked TOGETHER as a team. Most dealerships it is a competition and it makes the customer on edge. I bought the car that day and we just love it. Thanks again John! I appreciate your help and you were great also Steve! Both assets to your business. More

We went to look at new Highlanders, the selection was good but not exactly what we were looking for. The guys were more than accomadating in finding us a specific style vehicle. We walked away with a H good but not exactly what we were looking for. The guys were more than accomadating in finding us a specific style vehicle. We walked away with a Highlander that had every feature we wanted. The price wasn't bad either. :-) Shane & Mike were great! Very personable, explained everything, and felt like they were there to get us the best deal! We will definately go back for our next car and our two girls cars! Thanks guys!! More

Prior to arrival in Ohio, our vehicle purchase and all related paperwork was handled quickly and efficiently by Kevin Sikora. He was always available to answer questions and provide information and photog related paperwork was handled quickly and efficiently by Kevin Sikora. He was always available to answer questions and provide information and photographs etc. He always called me back or wrote an email. My wife and I flew to Ohio from Seattle and were met by "John" who collected us from the airport and drove us 50 miles to your dealership. Upon arrival early one Saturday morning, sadly, we were unable to meet Kevin Sikora as he was unable to be there. However, we were treated to the same five star service by his colleague Kevin Bertilacci. There had been a problem with the drivers window the previous day as you were detailing the vehicle. Your dealership provided the parts to our home in Washington at no charge (as we wanted to get on the road and not delay to complete our adventure driving back to Washington) and even offered to pay for the installation. I couldn't in good conscience have the parts professionally installed as it likely would have eliminated any profits from the transaction. You see, the vehicle we bought was an Isuzu Trooper for $5,000, NOT a new Toyota Land Cruiser (next on my wish list) but for the entire duration of our association with Preston, we were treated as if we were spending $75,000 and not just $5K. Before our arrival, I talked with Service Manager David Shuntich, and he arranged some preventive maintenance at my request (and expense of course) to reassure me for our 3,000 mile drive back to Washington. Maintenance department did a first class job and we were problem free the entire length of our adventure. I would not hesitate to recommend your organization to any friends or family. Thanks for everything. Jeff and Julie Watson More

I just bought my second toyota from Dick Bell of Toyota of Boardman. Five years ago I bought a Corolla from Dick.The Corolla was a great car and I got a good deal on it.When I was ready to get a new car I of Boardman. Five years ago I bought a Corolla from Dick.The Corolla was a great car and I got a good deal on it.When I was ready to get a new car I knew I wanted another Toyota. I went back to Toyota of Boardman and was very happy to find Dick Bell still there. I was not disappointed as dicd ant the finance manager Erica made it very easy and I left with a new Rav 4! My old Corolla sold me on Toyota and Dick sold me on Toyota of Boardman Steve Hall More

Steve worked to get me exactly what I needed and wanted and worked to get me the best fit car within my picky preferences and slim budget. He was personable and friendly and has kept in good contact with m and worked to get me the best fit car within my picky preferences and slim budget. He was personable and friendly and has kept in good contact with me. Erica was helpful and professional and helped make the "money process" quick and easy. I would recommend this dealership, particularly seeing Steve to anyone. More

Explained everything to me so I could understand. Work was complete in a very reasonalble amount of time. I was informed every step of the way. was complete in a very reasonalble amount of time. I was informed every step of the way. More