Toyota of Boardman

Steve was extemely helpful and informative in providing us information in making our decision and taking all the time we needed to answer our questions to help us become comfortable in making our decision. us information in making our decision and taking all the time we needed to answer our questions to help us become comfortable in making our decision. He was also wonderful once we had made our decision to purchase in getting the deal closed and providing us all the information we needed to feel comfortable driving home our new Camry. His service was wonderful all around! More

Steve was very friendly and patient with us throughout the process. The decision to buy a car is a big one and he worked with us the whole way. He answered every question and addressed every concern. I the process. The decision to buy a car is a big one and he worked with us the whole way. He answered every question and addressed every concern. I will not hesitate to refer my friends and family to Steve! More

I have had my Toyota Camry for a few months now and it runs great. It is just the car I needed to get back in forth to college. John Sallmen was extremely helpful in getting me a car. He was quick to giv runs great. It is just the car I needed to get back in forth to college. John Sallmen was extremely helpful in getting me a car. He was quick to give us feedback. I did not have to call him to check on the status of anything. He kept me informed of everything. We also dealt with Eric Sanata in the finances. He was helpful and answered every question we had in detail. Over all we had a great experience in getting my car and we will becoming back to get other cars in the future. More

I had a very good experience with Toyota of boardman. Shane took my inquiry emails on his day off and suggested when I come into the dealer. Kavin was very professional and helped me step by step through Shane took my inquiry emails on his day off and suggested when I come into the dealer. Kavin was very professional and helped me step by step through the process. I have worked sales for a long time and was pleased with the process. More

I have always bought Chevy's and this was my first time dealing with Toyota, which I KNOW will not be my last!!! I consider this the BEST experience I have EVER had purchasing a car!! The treatment was EXC dealing with Toyota, which I KNOW will not be my last!!! I consider this the BEST experience I have EVER had purchasing a car!! The treatment was EXCELLENT!!! The deal they gave me was way beyond my expections!!! I would HIGHLY RECOMMEND this dealership!!! I LOVE my new Toyota!!!! More

I would recommend this dealer to anyone! I had very specific needs and Steve worked for days to find exactly what I needed within my price range. Will definitely be telling everyone to buy their next v specific needs and Steve worked for days to find exactly what I needed within my price range. Will definitely be telling everyone to buy their next vehicle from Steve! More

When it really counted, Mike McClung stepped up and truly HELPED ME OUT OF A very bad situation. I was traveling on business, 400 miles from home and BROKE DOWN in NE Ohio (Siezed Motor break-down!). I sat HELPED ME OUT OF A very bad situation. I was traveling on business, 400 miles from home and BROKE DOWN in NE Ohio (Siezed Motor break-down!). I sat on the Ohio Turnpike discussing my situation with my Insurance company to get me towed. 3 hours later (no tow truck yet) and I called (2) Toyota dealers in the area. First dealer's Service Dept. was non-commital to me. If I wasn't there B-4 5:30pm..... TOO BAD. Nobody would wait for me because their Service Dept. closed at 6:00pm. Then I called Toyota of BOARDMAN, and luckily was directed to Mike McClung. This guy was SO PROFESSIONAL on the phone, I almost couldn't believe the level of service & friendliness he offered. He basically said - "Hey - I'll make sure I stick around until you arrive so I can at least get you checked in and scheduled for a 1st Morning appt. to take a look at your vehicle". So about an hour later I finally show up (now it's 5:50pm and Service is closing at 6:00). Mike greets me, helps to get the car of the Tow Truck and pushed into a stall, grabs a mechanci to take a look (he says this is not good -- need to take a closer look in the morning). So Mike helps get me hooked up with a Rental Car, suggests some close Hotels (like - you don't want to stay at this one, but approx. 1 - 2 miles away are several nice, reasonable Hotels and gets me their #'s, and suggests some good casual restaraunts close to the Hotel. So now I'm not happy being Broke Down, but cery lucky I called Toyota of Boardman. It gets better - Mike calls me the next morning with the bad news! Motor is Seized and they need to open it up to diagnose what happened. He tells me (honestly) it would cost "X $'s per hour" because they don't know how far they need to dive in to determine the problem. I decide to have my 2002 Highlander trailered back to Milwaukee, WI and ask Mike if they would keep the car in their Lot until I can arrange a Transport Co. to pick it up. NO BIG DEAL, Right? Wrong - Quotes come in at $700+ and I decide to travel back to Boardman to pick it up myself. Ask Mike for some time -- No Problem. Mike stays in touch with me weekly via e:mail (no pressure, just how can I help?)..... AMAZING! Trying to kill 2 birds w/ 1 stone, I reschedule my business meeting in Toledo, OH (that I missed because I Broke Down) and I finally arrange a mtg. date of Nov. 26 (Monday am) in Toledo. So now I have another dilema because I can't afford to spend 2 nights out of town. I call Mike to ask if there is any way I can pick-up my Highlander on Sunday night Nov. 28th in the early evening (8 hour drive from Milw). He says NO PROBLEM........ I'll meet you there with the keys and can help you get it on your trailer! (THIS IS A SUNDAY mind you). So I Thank him and we exchange Cell #'s. Call him about 1/2 hour outside of Boardman, and he (and a friend of his) arrive in the cold to "help me". Then I try to take him & his friend to Dinner -- No Thanks, not necessary. He says that it's better that I get back on the road back to Toledo (so I can get to my Hotel and still catch some of Sunday Night football)....... (my team, Green Bay, was playing and he knew that!) END OF STORY - this was the BEST "Customer Experience" I could have expected from a young guy who went WAY BEYOND MY EXPECTATIONS. It was a pleasure, and he is now on my Christmas List for helping me out. Sincerely, Steve Bruno / New Berlin, WI More

This was my first experience of out of state purchasing certified used car without testdrive!!! But, Mr.Kevin Sikora was very helpful and he made the entire process painless. certified used car without testdrive!!! But, Mr.Kevin Sikora was very helpful and he made the entire process painless. More

The service manager Joe Delapa was friendly and smiled, but I can not say the same for Richard Bell who did not make me feel welcome in the least. lets not fool ourselves... this is about $ This is a but I can not say the same for Richard Bell who did not make me feel welcome in the least. lets not fool ourselves... this is about $ This is a business, and like any business they are interested to make money, not 'help you out' if it means putting an real effort into it. This review is neither good or bad; just facts. when I came in all the usual amenities you would expect from a major dealership were there, clean bathroom, free coffee or soda, tv and a waiting room. It was the day after thanksgiving and I broke down 100 miles from home. The work I needed for my car was quoted at $4000 for one part and labor, and they were not even 100% sure and said they needed to call Toyota a few days later to confirm that’s what was wrong. Since it was still being financed no one was interested to even discuss putting me in a new car. I was told literally "you are what we call under the hole" which has something to do with 'negative equity' and that no bank including them (mind you I only owe 8,000 to Toyota Financial on an 07 Prius) would finance me. So that was that, no real humanity or help, but hey, as a business man I can respect the bottom line, right? After all; This is America, dealerships are all about profit, cars are a luxury, too bad for me... I don’t have any hard feelings, but I thought I would mention: When I finally had the vehicle towed back home 100 miles away to ANOTHER Toyota dealership in Pennsylvania: THEY put me in a rental IMMEDIATLY, then they looked up some stuff online right in front of me and said that there is a good chance that various recalls on the 04to07 prius might cover this part, and that they could certainly find a way for me to finance the repair. I showed them the same part on ebay motors for $250 listed as “broken/forparts” as well as refurbished items for 1800 to 2400. The new dealership in PA said they would exhaust every option, even looking for a salvaged part for me to make sure I either get into another car or fix this one so I can actually afford it. Who cares about free coffee when you got a guy telling you he is going to find a way to help you, and you actually believe him? That’s what it should be about. You can always tell when you are dealing with people who want to help you, and the people at Toyota of Boardman only wanted to help themselves to some ‘mo-money’. Well, know what? Cheers, I hope you guys manage to keep your souls and the big money; I was not looking for a hand out, just a hand, at the end of the day least you were honest about not wanting to help me. I certainly learned something from you today and I will carry that lesson into my own business. More

It was a pleasure working with Steve when we purchased our Sienna. He not only was very easy to talk, he helped us to get the right vehicle for us. He also worked with us to get the payment where we neede our Sienna. He not only was very easy to talk, he helped us to get the right vehicle for us. He also worked with us to get the payment where we needed it to be. We will recommend him to friends and family who may be looking for a vehicle in the future. More