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Toyota of Boardman

Boardman, OH

4.2
736 Reviews
Welcome to Toyota of Boardman Preston Toyota of Boardman is one of the area's largest Toyota dealers. We have a wide selection of 2015 Toyota models. Preston has been family owned and operated since 1989. Preston dealers are PA and Ohio's dealer of the year! Our goal is to provide our customers with the absolute best purchase and ownership experience they've ever had on a new Toyota in Boardman, OH and to make every customer a Preston customer for life.
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8250 Market St

Boardman, OH

44512

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Showing 736 reviews

February 05, 2019

Gerald is the BEST Had to take my car in for service. I really appreciated that they had a shuttle service so I didn't have to wait there for hours. Gerald went above an More

by HappyCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2019 -

Toyota of Boardman responded

We agree! Gerald is amazing! Thanks for the amazing review, we look forward to making more business with you down the road.

January 05, 2019

New Corolla Our buying experience was very positive. Everyone at he dealership was courteous and friendly. Jim Barth and Erica Graham were very professional an More

by bobh802
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2019 -

Toyota of Boardman responded

Thanks for an amazing review! We look forward to make more business with you down the road.

December 09, 2018

Lying and deceitful dealership Preston Toyota of Boardman is the most lying most deceitful dealership I have ever dealt with. Jay Albanese (sales manager) and Kevin Bertilacel (i More

by Disappointed Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Bertilacci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Albanese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2018 -

Toyota of Boardman responded

Hello Mr Mitchell, We aren't sure what else we could have done differently. We sent every picture before you made the trip, it was a 208,000 mile Honda. We checked it through our shop and it passed our safety inspection. As stated, It appears you had an issue driving at 80 mph, but you didn't call us to let us know that you were having an issue. As we always do, we would have had it checked out by a local dealer close to you. Unfortunately you traded it before we had a chance to offer that. We know we were selling that vehicle for a fair price as well. We are sorry for how the transaction unfolded. It is never our intention to have someone unhappy with us, one car deal for us is never worth it to our team. We try to always provide a great experience with a great product. Doug Peters - General Sales Manager

Dec 16, 2018 -

Disappointed Customer responded

Typical response, just what I expected. I was given a phone number to contact Doug Peters. The number went to a generic voicemail. I contacted the salesperson, explaining that I called and reached a voicemail. I gave my contact information and he said he would relay the information to Doug Peters. I don't expect that Doug will contact me so I will address your latest response. I explained to Kevin that I could not tell much from the photos because of the reflections. I asked him to let me know if there was anything more than minor scratches before I drove about six hours to purchase the car. He assured me the car was fine and it was a one owner. I have twins turning sixteen and was purchasing two cars alike except for color. After making the trip and seeing the car, I wasn't happy to say the least. My little girl was so disappointed that I decided the car wouldn't be a good purchase. After a lengthy discussion with my wife and daughter, I reluctantly decided to purchase the car. The car had dents and scrapes in front and back of one of the rear fenders and it was rusted (definitely more than a scratch). The car also had a few small dents on the other side. On our trip home, at speeds between 70 & 80, the car vibrated violently when accelerating but smoothed when coasting. There were times I didn't think the car would make the trip back home. While in the area, I purchased another car from a reputable dealer in Cleveland with well under 200,000 miles and in almost perfect condition. Once we made it home, I realized we had made a big mistake. I contacted another reputable dealer with the same type car and traded the bad choice that I made. This car has well under 200,000 miles and is in almost perfect condition. I now have two great cars alike except one is black with gray interior and one is gray with black interior. I paid the same price for both cars which was in the same price range that I paid for the bad choice from Toyota of Boardman. I got $2,500.00 less for the car than I paid originally when purchasing it from Toyota of Boardman. Toyota of Boardman tries to make it appear like they are concerned but they haven't even taken the time to contact me. They are only concerned about their reputation. Take it from me, BEWARE OF THIS DEALERSHIP!!!

October 19, 2018

Buying a new Toyota Everything about our experience at Toyota of Boardman was very positive. We had a wonderful salesperson, Jim Barth, who took a lot of time explaining More

by Yjp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2018

Easy and productive car buying Jim Barth is an excellent salesman. He has a laid back manner, good listener, and made it easy for us to find what we were looking for at a fair price More

by Pete5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2018

Best staff and LOVE my new Toyota rav 4 lease Jay the manager was so very helpful and bubba were very friendly and were very honest two men I could trust as a single woman leasing a vehicle on her More

by Lexirae001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Mangelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Kirkwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2018

employees dealt with Jim Barth was very helpful and knowledgeable with us while picking out our new car. He was not pushy and he listened to my concerns in purchasing our More

by kpc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Mangelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2018

Brought car in for service and instead bought a new one Just browsing but was introduced to Jim. He was very helpful and efficient so we leased a new rav4. Eric was fast and efficient as well as thorough. More

by Tina’sRav4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Mangelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2018

Knowledgeable and courteous service Staff helpful and friendly--enjoy refreshments and free car washes when getting car serviced--no problems or aggravations--thoroughly explained all el More

by Free Popcorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2018

Expectations exceeded! Outstanding customer service. Forthright negotiations. Seamless transactions. Highly recommend working with Jim and Jason, expectations exceeded! We More

by BrussB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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