Toyota of Boardman

We recently had an extremely disappointing experience with Toyota Boardman, despite having purchased our 2021 Toyota Highlander Hybrid from them four years ago with great satisfaction. Based on that posi with Toyota Boardman, despite having purchased our 2021 Toyota Highlander Hybrid from them four years ago with great satisfaction. Based on that positive history, we expected the same level of professionalism when we reached out to sell our vehicle back to them. The dealership owner provided us with a tentative offer over the phone, contingent on their service department’s review—which we completely understood. We were transparent about the vehicle’s condition, openly sharing both the good and the bad. Trusting their interest, we drove an hour from Cleveland, dropping the vehicle off on a Sunday, with my father-in-law returning Monday morning to finalize the drop-off. Unfortunately, the professionalism we once experienced was nowhere to be found. The staff treated my father-in-law rudely, acting as if they had no knowledge of the arrangement. By midday, we were informed that they would not be making an offer—despite the prior interest and tentative commitment. Their reason? Minor dents in the captain’s chairs from car seats, something incredibly common and superficial for a family vehicle. This entire situation resulted in wasted time, unnecessary travel, and poor treatment—all after being upfront and transparent. If this is the level of service you expect from a dealership, that’s your choice. However, for us, it was a deeply frustrating and unprofessional experience that reflects poorly on Toyota Boardman. We will not be returning, and we certainly won’t be recommending them to others. More

Mike has been beyond wonderful every time we have worked with him. Thankful for his service. with him. Thankful for his service. More

I spent almost two years trying to find the RAV4 we wanted. After I found Toyota of Boardman I had one in only two days. They were very transparent and made sure I took advantage of a $1,000. off Toy wanted. After I found Toyota of Boardman I had one in only two days. They were very transparent and made sure I took advantage of a $1,000. off Toyota promotion which I was unaware of. The purchase process was totally pain free and they made sure I did not lose my chance at buying, as I was coming from the neighboring state, a few days later (they allowed a small cash deposit over the phone to hold it). The RAV4 comes in a huge variety of engines, trim levels etc., we purchased the exact one we wanted in the color we wanted with every option we wanted. We could not be more pleased and look forward to dealing here again. The price difference vs. my home town was also a shock and a pleasant surprise. They saved me several thousand dollars for taking a 40min drive to Ohio. More

Outstanding team! We were in and out in 30 mins and drove from Cleveland to pick up our new ride. They were friendly and phenomenal. We were in and out in 30 mins and drove from Cleveland to pick up our new ride. They were friendly and phenomenal. More

Twice came in for oil change and was asked if I wanted my car vaccumed and washed, I said yes both times and niether time was it done not even a wash car vaccumed and washed, I said yes both times and niether time was it done not even a wash More

Great response early then was told we weren’t eligible to buy a vehicle because we weren’t “local” and wouldn’t be using their service department. 🤷🏻‍♂️ buy a vehicle because we weren’t “local” and wouldn’t be using their service department. 🤷🏻‍♂️ More

Will not even get on the phone with me to sort out an issue with a car they sold me. issue with a car they sold me. More

I purchased a used certified car from them with a checklist explaining the car is in great condition. A couple months later, another dealership tells me all four tires are cupped and quoted me $1000 checklist explaining the car is in great condition. A couple months later, another dealership tells me all four tires are cupped and quoted me $1000 for new tires. Toyota of Boardman will not even get on the phone with me to come to a solution or provide an explanation. Shady business practices. More

Just bought a new Corolla Cross. Megan and Jason were so professional and helpful! The paperwork was done on the phone and e-mail, went in today to pick it up and I was treated like Megan and Jason were so professional and helpful! The paperwork was done on the phone and e-mail, went in today to pick it up and I was treated like I was the only customer in the bldg. I would highly recommend Meghan and Jason to anyone looking for a car More