Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Ann Arbor
Ann Arbor, MI
115 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
115 Reviews of Toyota of Ann Arbor
October 03, 2025
I've bought a car from this dealership in the past, but they seem to have gone downhill significantly in the past few years. I went a couple times looking for a new car recently, and was pretty disappointe they seem to have gone downhill significantly in the past few years. I went a couple times looking for a new car recently, and was pretty disappointed by the sales experience. I was also pretty disturbed by a recent service experience. Not only was the service representative impossible to get a hold over the phone, but they were not up front about the work that was done, and charged more than was expected for subpar service. I don't plan on returning. More
by matthewreed
Employees Worked With
Douglas
October 02, 2025
I purchased my TRD Pro here. I have brought it here, despite driving by two other Toyota dealers to get here, for all the services. I absolutely love the place! The service advis I have brought it here, despite driving by two other Toyota dealers to get here, for all the services. I absolutely love the place! The service advisors I have worked with the last couple of years, Jacob, Mark and Kyle have been amazing. 18 months ago someone decided to play parking lot pinball with one of my mirrors, they got her all fixed up for me and I was very happy with the work and the price. Getting things fixed isn’t cheap when it gets done correctly. I’ll always be coming back here for all the work done on my Toyota! More
by Claycjm1966
Employees Worked With
Mark, Kyle and Jacob
August 31, 2025
They let us take our time , didnt push us to hurry, but he may have wanted to go it was timebto go home he may have wanted to go it was timebto go home More
by poopsy.jones
Employees Worked With
I didnt know anyone but my son-in- law works for Toyota he wasnthere was tryingbtinfigure how to get one cheaper a new one that i could afford with is.employment numbers but he could make up his mind
August 22, 2025
My grandson was visiting from out of state had a strut on the front of the truck problem and they promptly repaired it so he could get back home to his job it was done in a day many thanks for caring enough the front of the truck problem and they promptly repaired it so he could get back home to his job it was done in a day many thanks for caring enough to help him thank you so very much it really meant so very much to know that there are still people that really understand and care God Bless you the Holmes family. More
by holmes
Employees Worked With
Do not know
August 21, 2025
Always a pleasant experience taking my car in for regular maintenance. All advisors are very curtious- especially Lamont! Knowledgeable and upfront about servicev & prices. Yes, dealerships cost more but you maintenance. All advisors are very curtious- especially Lamont! Knowledgeable and upfront about servicev & prices. Yes, dealerships cost more but you get peace of mind your Toyota will be treated right. More
by JulesTheToyotaLover
Employees Worked With
Lamont
August 17, 2025
A little disappointed. When I scheduled the appointment I asked for 11:00 am which I was given. However, after dropping my car off, the work did not begin until 1:00 pm. I When I scheduled the appointment I asked for 11:00 am which I was given. However, after dropping my car off, the work did not begin until 1:00 pm. I would have preferred to have been told that 11:00 was unavailable and that 1;00 pm was available. Not a huge deal, but I could have made other use of those 2-hours. More
by dantibor73
Employees Worked With
Jennifer and Jerry
