Toyota of Ann Arbor

I haven’t been to a nicer place! Every person there is superb !!! Thank you for you grace ♥️ Every person there is superb !!! Thank you for you grace ♥️ More

I dealt with Terence in the Service Department when I took my car in for its first service visit and he was very polite and I asked him several questions which he answered for me without any hesitation. took my car in for its first service visit and he was very polite and I asked him several questions which he answered for me without any hesitation. I was very impressed with this young man. More

Jacob Patton took incredibly good care of me. He listened, was friendly, very informative, couldn’t have asked for a better service experience. Said complimentary things about my car which made m He listened, was friendly, very informative, couldn’t have asked for a better service experience. Said complimentary things about my car which made me feel very good. I want to keep my car for as long as possible and keep it running top notch. Jacob explained what needed to be done now and what could wait. I look forward to seeing him next time. He gave me his business card More

speedy service, clean, quiet, and comfortable waiting room. Tech advisor is very professional and nice. room. Tech advisor is very professional and nice. More

Our salesman Mohamed was extremely helpful and very knowledgeable. Gave us personal feedback and we were very happy working with him. Our Toyota financial support was also exceptional. Both of these To knowledgeable. Gave us personal feedback and we were very happy working with him. Our Toyota financial support was also exceptional. Both of these Toyota team members were very helpful and enjoyable to work with. We would definitely recommend friends to this dealership. More

Terence was professional and efficient. He provided useful options and feedback. I will certainly return for my next service. He provided useful options and feedback. I will certainly return for my next service. More

Excellent customer service, very polite & knowledgeable. . Grant was friendly and attentive. I will definitely return and have Grant as my agent. . Grant was friendly and attentive. I will definitely return and have Grant as my agent. More

Bring something to do while you wait. Had an appointment for 4:30 and had to wait 2 and half hours to be seen. All while the sales associate sat in the corner eating. Not a good experi Had an appointment for 4:30 and had to wait 2 and half hours to be seen. All while the sales associate sat in the corner eating. Not a good experience for making a purchase. More

Stay away! !! Old school bait and switch car dealership with old school sales tactics! Gave me a high number after clearly communicating my price range. I walked !! Old school bait and switch car dealership with old school sales tactics! Gave me a high number after clearly communicating my price range. I walked out only to get a text asking what I needed to get it done (which I communicated clearly when I walked in) I gave a low number over $150 a month lower than what was originally communicated thinking that there is now way. To my surprise they accepted the low ball offer! I didn’t go with Toyota of Ann Arbor out of principle, and picked a more expensive car with a price that was accurately communicated the 1st time!! Buyer beware! Be prepared to walk away and maybe you’ll get a really good price🤷🏻‍♂️! Play stupid games win stupid prizes! Won’t give them my business ever! More

People are very friendly and helpful to me in my 24 year relationship with the salesman and the service provider. I also take your advice very seriously. From the beginning of year 2000, I bought more than relationship with the salesman and the service provider. I also take your advice very seriously. From the beginning of year 2000, I bought more than seven different cars from your company,Sienna, two Camry, two Rav 4 etc. I believe that I have received the service I expected. Best regards. More