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Toyota of Ann Arbor

Ann Arbor, MI

Overview
Reviews
Vehicles
4.2
87 Reviews
Call Dealership (866) 250-5361

3745 Jackson Road

Ann Arbor, MI

48103

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Showing 87 reviews

March 13, 2025

Very Professional, knowledgeable and full of smiles. John Howell,Terrence ,Jacob , Rich- superb customer service More

by chevonherbert08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howell, Rich, Jacob, Terrence, David Clay, Tony Khalil
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Mar 14, 2025 -

Toyota of Ann Arbor responded

Thank you for recognizing the superb customer service from John Howell, Terrence, Jacob, and Rich at Toyota of Ann Arbor! We're delighted to hear about your positive experience with our team.

March 09, 2025

They do what they say, and that’s more than most other dealers. Very polite, punctual detail oriented. More

by Kls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
Report | Print
Mar 10, 2025 -

Toyota of Ann Arbor responded

Thank you for sharing your experience with Toyota of Ann Arbor! We're delighted to hear that our team met your expectations and provided a reliable service. We appreciate the support!

March 06, 2025

Always a convenient, quick, and painless experience at Toyota of Ann Arbor whether it’s buying a new vehicle or scheduling and bringing our cars in for general maintenance More

by mercal1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
Report | Print
Mar 07, 2025 -

Toyota of Ann Arbor responded

We're delighted to hear that your experiences at Toyota of Ann Arbor have been convenient and hassle-free, whether for purchasing or maintenance. Thank you for choosing us!

February 17, 2025

2 hours for tire rotation and air filters, and not recommending an oil change was the best part. So from 20,000 miles to 30,000, no oil change, real smart. More

by CISC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didnt care to get names
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Feb 17, 2025 -

Toyota of Ann Arbor responded

It's disappointing to hear about the long wait and lack of oil change recommendation. We strive for efficient service and thorough maintenance advice, so it's concerning that we fell short here. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, David Clay - Service Manager - 734-997-7600 Ext 256

January 31, 2025

I brought my 2017 Buick Enclave in for a complimentary oil change and service. It was a great experience. Terence Cole was very friendly and helpful. It was a smooth process. More

by ronaldgonerka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Cole
Report | Print
Feb 03, 2025 -

Toyota of Ann Arbor responded

Ronald, we're delighted to hear that Terence provided you with a smooth and friendly experience at Toyota of Ann Arbor. Thanks for sharing your positive feedback!

January 17, 2025

One hour appointment for minor service took Wei over two and a half. Tires sfter rotation were not set at proper pressure of 35lbs all were 32 or lower More

by robdixon46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Clay
Report | Print
Jan 20, 2025 -

Toyota of Ann Arbor responded

Thank you for bringing this to our attention. We apologize for the extended wait time and the oversight with your tire pressure; that's not up to our usual standards. We'd like to make it right, so please feel free to reach out at your convenience. Thank you, David Clay - Service Manager - 734-997-7600 Ext 256

January 11, 2025

I loved the customer support. I went in for my oil change, and the person helping me out was extremely friendly and got me out quicker than expected. More

by Luke goodman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name. Young black guy went to CMU, David Clay
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Jan 13, 2025 -

Toyota of Ann Arbor responded

Luke, we're delighted to hear that our team at Toyota of Ann Arbor provided you with friendly and efficient service during your oil change. Thanks for sharing your experience!

January 07, 2025

I have been a customer of this dealership for several years and have seen new staff added as others retired and the excellent service has been sustained. More

by cab1843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Patton
Report | Print
Jan 07, 2025 -

Toyota of Ann Arbor responded

Thank you for your loyalty and kind words about Toyota of Ann Arbor! We're delighted to hear that our team continues to provide excellent service. We look forward to serving you for many more years!

December 13, 2024

Excellent dealer and service. Jacob took an excellent care of me during my services. Highly appreciated More

by OD
Recommend Dealer
Yes
Employees Worked With
Jacob Patton , David Clay
Report | Print
Dec 13, 2024 -

Toyota of Ann Arbor responded

We're delighted to hear that Jacob provided you with excellent service at Toyota of Ann Arbor! Thank you for your kind words and support. We look forward to serving you again in the future!

December 04, 2024

Clean friendly customer care service. , albeit a very busy department, leading to waits for return calls etc. Overall good experience! More

by Cgills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake? Service dept Jim driver
Report | Print
Dec 06, 2024 -

Toyota of Ann Arbor responded

Thank you for sharing your experience with Toyota of Ann Arbor! We're glad to hear that our team provided clean and friendly service, even during busy times. We appreciate your patience and look forward to serving you again in the future!

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