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Toyota of Anaheim
Anaheim, CA
764 Reviews
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August 06, 2010
I went to Miller to test drive a new base highlander. I brought my wife and my 2 month old along with me. Upon walking to the front of the leasing office, I noticed there were 3 or 4 salesmen, leaning up a brought my wife and my 2 month old along with me. Upon walking to the front of the leasing office, I noticed there were 3 or 4 salesmen, leaning up against the wall, smoking. Now I have nothing against smoking, but one guy walks up to me, my wife, and my newborn without putting out his cigarette. He eventually puts it out after one of his associates tells him to. I had made a appointment to test drive the highlander, and he shifted me off to another salesman who would take care of me. This new guy was a real piece of work. Straight out of Glen Gary Glen Ross. It looked like he slicked back his hair with a tub of leftover bacon grease. Anyways, I test drive the car, tell him I like it and I want to talk pricing. He quotes me a price that was 8 grand above what I had been quoted at another dealership. I tell him I have a preapproved loan, and would be willing to walk out the door with the car for the preapproved amount. I give him the figure, and he leaves and disappears into the back (rather antiquated sales tactic). So he comes back and takes 500 off. I told him again what I was willing to pay. He disappears again. The general manager comes out, and he tells me he can't do it for that price. I ask him to an invoice for the car. Invoice price listed the highlander for 24 grand. I was offering 3 grand above invoice, so it would have been a nice little profit for them. Instead, he instead insisted on the same quoted price that turned out to be 9 grand above invoice. So I walk out. He walks after me and say, let me see what I can do. He comes back and lengthens the terms on a loan to 84 months, and actually INCREASED the price of the car to 10 grand above invoice! I walked out and went to Toyota of Oxnard (which the folks at the anahiem dealership said were just quoting me at the price I asked for just to get into the door) and purchased the vehichle for less than what I was quoted, and they beat the terms of my preapproved loan. More
by Bulldogvillan
Employees Worked With
General Manager
January 27, 2010
I highly recommend this dealer to anyone. Upon our arrival we were greeted by a friendly staff. My children were entertained during our visit. They enjoyed watching movies in a large room with surro arrival we were greeted by a friendly staff. My children were entertained during our visit. They enjoyed watching movies in a large room with surround sound system. They had a variety complimentary snacks while I browsed through the latest models, explored my financial options and received a personalized treatment. I was particularly impressed when I was greeted by the general manager Frank Murphy who also thanked me and my boys for doing business with them. The service department assisted me in setting the blue tooth and connecting my i phone to the sound system. I am a proud owner of a Highlander SE. I will definitely recommend this dealer to anyone. More
by lizsama
Employees Worked With
Frank Murphy
November 02, 2009
I contacted 10 dealers in OC via internet in early October. I initially wanted a Camry Hybrid, but seeing its small trunk space and wanting to take advantage of the 0% APR. I decided on a Camry SE. October. I initially wanted a Camry Hybrid, but seeing its small trunk space and wanting to take advantage of the 0% APR. I decided on a Camry SE. Of all the dealers, Miller of Anaheim, dealers in SouthCoast, Tustin, Orange, RSM, and HB were the most helpful and responsive to my needs and queries. At the end Miller gave me the best price. Miller's internet salesperson David was efficient, courteous, and very helpful. He made the whole process hassel-free. After a few days of online negotiations, it took us about an hour to inpect and pick up the car and complete all the paperwork. David was pleasant to work with. More
by boughtcar
Employees Worked With
David Hatch
September 15, 2009
I have been having cars and trucks serviced for many years as I am 62 and with Miller Toyota of Anaheim all I can say is Great experience, wonderful staff, quality service, reasonable rates, glad I chos years as I am 62 and with Miller Toyota of Anaheim all I can say is Great experience, wonderful staff, quality service, reasonable rates, glad I chose this dealership to have my vehicle serviced! More
by Phileee
Employees Worked With
Martin Miller
