
Toyota of Anaheim
Anaheim, CA
Filter Reviews by Keyword
By Type
Showing 851 reviews
just call Miller and asked to speak with the Service just call Miller and asked to speak with the Service Mgrs no luck was told they will get a message to the Service Mgr ask will I get a call today ans just call Miller and asked to speak with the Service Mgrs no luck was told they will get a message to the Service Mgr ask will I get a call today answered not sure really. I have been going to Miller toyota for 3 years last visit was Sept 19th due to my maintenance light went on now they supposedly top all fluids on Oct 18 my oil light went on what the xxxx check oil and no oil I bought 1 quart put it in took to Irvine toyota they took care of me they filled oil up and told me it's either two thing Miller did not fill up oil or car is burning oil but they found no leaks so I have to check oil now and keep checking oil if oil is low again then they will do an oil Consumption test. And mind you I had an oil change in June I go each and ever time to have my car taken care of to have peace of mind and this happens and I can not even speak with the service manager not good More
My sister and I were looking around and found this amazing place!! We purchased a Toyota Corolla and got a great deal on it!! Salesman Guadalupe Ochoa made everything possible so that my sister cou amazing place!! We purchased a Toyota Corolla and got a great deal on it!! Salesman Guadalupe Ochoa made everything possible so that my sister could get a great deal, and in partnership with his manager they made it happen!!! The customer service was great, all the staff members were super friendly. I totally recommend this place if you’re looking for people that are willing to help and go above in beyond… More
Arrived for my 3:30 appointment on time and queued at the appointment lane. Noticed a lot of customers waiting for their vehicles to be delivered from the service bay. After waiting 40 minutes with a few ad appointment lane. Noticed a lot of customers waiting for their vehicles to be delivered from the service bay. After waiting 40 minutes with a few advisers making eye contact but never acknowledging me, I was finally approached by Fabian Ramos. His oil change quote for a 2007 Highlander would be $59.95. Argued that I usually pay $29.95 and that was the the price quoted to us when we made the appointment. Will take my business somewhere else. More
Mistakenly pulled up into the wrong lane for "no appointment." I did have an appointment. I was the first car there. I was completely ignored until I finally tracked down a service writer and got so appointment." I did have an appointment. I was the first car there. I was completely ignored until I finally tracked down a service writer and got some help. Oil change took two hours. And they overfill the oil, and overfilled the coolant box. Also the tires were under-inflated and not up to spec. All those "inspections" they do are not accurate. How can you overfill the oil?! How can you not add the proper amount of air to the tires?! More
Run!Service once great, now shady,advising expensive unneeded repairs. Elderly targeted. Anything beyond normal servicing, get a second opinion. Former Customer of 11 years. unneeded repairs. Elderly targeted. Anything beyond normal servicing, get a second opinion. Former Customer of 11 years. More
I have a Toyota Highlander and it runs wonderfully well with nary an issue. I am not writing about my purchase experience, which was great. If you are thinking about buying a Toyota, you are heading down a with nary an issue. I am not writing about my purchase experience, which was great. If you are thinking about buying a Toyota, you are heading down a good path. I am writing about my service experience. Based on my single interactions with three different members of the service team at Miller Toyota of Anaheim, I cannot recommend servicing your vehicle at Miller Toyota. I was driving west on the 91 to pick up my daughters from school when one of my rear tires blew out. I exited the freeway on Euclid and turned into Miller Toyota. Based on my purchasing experience, I didn't think I would have an issue; but wow, I did indeed encounter some issues. My tire was completely flat. First, I asked if the service department had someone who they could send out to help. A gentlemen assured me that he would have someone right out. After waiting over 10 minutes, no one came out. I took out my spare and then headed back to the service department as I still needed to borrow a jack. The gentlemen I spoke to was no longer at his desk, so I went into the office next door and talked to another gentlemen. Similarly to the first person, he said "no problem" and that he would send someone out with a jack (Highlander comes with jack, but mine doesn't function). After waiting 15 minutes and still no one coming out, I went to back to the service department. In the third office was the service manager. I patiently waited for her to finish her phone call. When she was finished, I told her about my experience. This encounter was the most bizarre and discouraging of the three. She informed me that they could not simply help me for free. Instead, she would charge me. I told her that I would solve it out on my own and she said that she would have be towed because I could not change a tire on her lot. I then said, ok, I will call AAA. She said that they could not change a tire on her lot either. While I was upset because I was a good Toyota customer and thought I might get better help, I simply walked back to my car. I called AAA and they arrived swiftly to help. Toyota personnel could have performed better by either (a) telling me from the beginning that they could not help, which would have allowed me to call AAA from the start and pick up my daughters from school on time, or (b) letting me borrow a jack, which would have allowed me to pick up my daughters from school on time. More
Purchased a 2014 Chevy Suburban from Baron a couple of weeks ago and had a great experience. He was professional and knew exactly what he was doing. No pressure whatsoever and answered every question a weeks ago and had a great experience. He was professional and knew exactly what he was doing. No pressure whatsoever and answered every question and concern. Also dealt with Jaime in financing and my experience with with him as also exceptional. Knows his business backwards and forwards! I also dealt with Luis in going over the truck and getting explanations about its features. And again with Luis upon picking up the vehicle after it was detailed and prepared. One of the best experiences I've ever had with a dealership. Miller Toyota is fortunate to have these fine people. More
Took my 2020 here after it was stolen and vandalized. Drive up and a service manager came up and asked if I had an apt. No greeting, nothing. I said yes. He replied what can we do for you. I told him I n Drive up and a service manager came up and asked if I had an apt. No greeting, nothing. I said yes. He replied what can we do for you. I told him I needed my fuses checked because of the theft. He said the inspection would be (if I can remember it correctly) $169. I told him no, I just needed the fuses checked. He proceeded to repeat the same sentence about 10 times until he said that I wasn't going to raise my voice at him and walked off. What?? A lady came out, Mariena. I told her the issue with him and my car, explained that as a single mother with 3 kids, I could not just throw away money like an entire inspection. Especially when I was about 99% sure it was the fuses. She had a guy come out and look at the box and he said nothing was wrong. So I left. Super upset at how I was treated. Mariena made it better, but he still ruined my day. Same issue a few days later, so I went back. This time speaking to the gm. He told me Theallze would take care of me. She took me to Steven, told him to look over the car and it would be covered on my part. Left it to them overnight. Next day I get a call from Steven. He said it doesn't look good, more than likely a total loss. Wth!!! He said labor was already at $1500. One day!!!!! So dashboard was last resort. He said the guy was so smart he wiped the system clean. I was horrified. Called the detective working the case and asked crying if they could get him for anything else. Next day I get a text. " Great news susan! We fixed your car you can come to pick it up. I asked what the problem was. He said fuses!!!!!! A couple other things, but fuses!!!! Then he told me it would cost $825!!!!!! Lord jesus I almost died! I told him no way I am paying that!!! It was what I had told them and they said no! So he called back, said they would give 50% off. I told him I'd come in later. Came in he politely argued with me for a min then went to get Theallze. She was gunning for an argument the second I saw her walking out. Right away she asked so what's the problem. I began with the fist guy and she said that had nothing to do with anything. I told her yes it did because he started the spiral of the mess proceeded to tell her everything else, about him possibly totalling out the car etc. He flat out called me a liar. I said get the recordings!!!! I have no need to lie! He said they took care of me cus usually they gave a contract and to put money down but it was as a favor for me. Uhm. What!!!! He finally said if he did say it,his bad. He did say it!!! Theallze interpreted and told me to take my car, I wouldn't be charged anything but I was no longer a customer of theirs. She was disgusting. I told her she was a manager and had no business speaking like that. Where is the guest service!!! I got in my car and left. Got home and found multiple phones programed in my cars bluetooth from them!!!! And the speakers now rattle when it's on so my speakers are blown!!! And my heater doesn't work still!!!!!!! Costa Mesa toyota I should have gone there. Now I regret it. I was taken advantage of then made to feel like I was trying to get my car for free. Awful More
para comprar otro vehículo. Para enpesar el servicio que para comprar otro vehículo. Para enpesar el servicio que me brindaron no fue exactamente lo que pensé. Solo quiero comunicarle a Carlos que es un para comprar otro vehículo. Para enpesar el servicio que me brindaron no fue exactamente lo que pensé. Solo quiero comunicarle a Carlos que es un vendedor de toyota dealer que como vendedor de la toyota creo que no iso lo suficiente mente su trabajo porque desde el principio que llegue al dealer lo único que iso fue desanimarme , como vendedor debes ofrecer un poco mas opciones y explicarle al cliente sus opciones y ser mas amable . Como te dije en persona y en tu cara que servicio que me brindaron no es de professional. Gracias a dios que no soy una persona que se queda insatisfecha y por esa misma razón es que fui a toyota dealer downey y fue ahí que me di cuenta que no estaba mal y pude confirmar que tu solo no quisisstes hacer tu trabajo . Downey toyota Me brindo excelente 👌 servicio me brindaron opciones y asta me quede con mi vehículo viejo , cuando en toyota miles no brindaron nada y las palabras de Carlos fueron $ 7,000 de entre y dejando mi vehículo viejo pero el crédito ha pero regreso en un mes . Aca muestro que los servicios que ofrecen siertos empleados son muy pésimos y pienso que no están capacitados para un puesto de vendedor de dealer ocupan un poco mas de preparación par ese puesto de trabajo. More
El 25 de enero 2021 visite este toyota dealer para comprar otro vehículo. Para enpesar el servicio que me brindaron no fue exactamente lo que pensé. Solo quiero comunicarle a Carlos que es un vend comprar otro vehículo. Para enpesar el servicio que me brindaron no fue exactamente lo que pensé. Solo quiero comunicarle a Carlos que es un vendedor de toyota dealer que como vendedor de la toyota creo que no iso lo suficiente mente su trabajo porque desde el principio que llegue al dealer lo único que iso fue desanimarme , como vendedor debes ofrecer un poco mas opciones y explicarle al cliente sus opciones y ser mas amable . Como te dije en persona y en tu cara que servicio que me brindaron no es de professional. Gracias a dios que no soy una persona que se queda insatisfecha y por esa misma razón es que fui a toyota dealer downey y fue ahí que me di cuenta que no estaba mal y pude confirmar que tu solo no quisisstes hacer tu trabajo . Downey toyota Me brindo excelente 👌 servicio me brindaron opciones y asta me quede con mi vehículo viejo , cuando en toyota miles no brindaron nada y las palabras de Carlos fueron $ 7,000 de entre y dejando mi vehículo viejo pero el crédito ha pero regreso en un mes . Aca muestro que los servicios que ofrecen siertos empleados son muy pésimos y pienso que no están capacitados para un puesto de vendedor de dealer ocupan un poco mas de preparación par ese puesto de trabajo. More