Toyota of Anaheim

My husband and I were looking for a 2012 Prius Plug-in in Winter Gray Metallic. We called over 20 dealers in Southern California and were thrilled when Toyota of Anaheim said they had the car in their storag Winter Gray Metallic. We called over 20 dealers in Southern California and were thrilled when Toyota of Anaheim said they had the car in their storage lot. We went in that evening and spent over 4 hours filling out paper work and beginning the process of purchasing the car. They informed us that they were unable to get the car out of storage that evening but assured us they had the car and we could see it in the morning. We left when the stored closed and made an appointment when it opened the next morning to see the car and complete the necessary paperwork. When we arrived the next morning they told us they wouldn't be able to get the car out until around noon. We live in Long Beach, which they were well aware of by this point, and we found it a little rude not to call us to let us know they wouldn't be ready for us until the afternoon; we did have to drive 30 minutes to get there. We went home to get other errands done and received a call from Aly, the sales manager who we had been working with. He called to let us know they no longer had the car! We were frustrated and confused to say the very least; our time and hopes had been wasted. He also told us the car was sold out all across Southern California, he said he had personally called all the dealerships and there were none in stock. Furious, we began to call dealerships on our own and within an hour found 2 in Thousand Oaks. He had lied to us a second time. We will never go back to this dealership and feel people should be aware that if they do not see the car do not believe for a second that they "have it in storage." Perhaps this was a mistake on our part, to begin filling out paperwork for a car we had not seen, but is it so much to ask to be an honest individual and not waste the time of your customers. It is worth your time going to a near by dealership, this dealership is awful! HUGE WASTE OF TIME AND LIED TO MORE THAN ONCE! More

I want to report a recent illegal practice "Bait-and-Switch" used by Miller Toyota of Anaheim when we were trying to purchase a 2012 Toyota Prius. On August 2012, after contacting the Inter "Bait-and-Switch" used by Miller Toyota of Anaheim when we were trying to purchase a 2012 Toyota Prius. On August 2012, after contacting the Internet sale department of Miller Toyota of Anaheim via email to get a price quote on the car, I was confirmed the price on the phone and email by the salesman. Therefore, I left work early in the afternoon to go to Miller Toyota in Anaheim to buy the car. At the dealership, we met the salesperson, then went to his office to sign the paperwork. We then were asked us to wait for him to get his coworker to review the paperwork. After about an hour, as to our surprise, he said that he could only sale the car at about $2000 over our Email / telephone agreed price. He said that his Financing manager did not let him sell it at the price we agreed upon. We then left the place disappointingly because they have treated their customers without any regards. I believe this practice is illegal and must be stopped. Therefore I want all buyers to be aware of this. More

Their Sevice advisors always give me a hard time everytime I come and get an oil change, because they want me to go for their expensive services they were offering to me and I always decline. Servi everytime I come and get an oil change, because they want me to go for their expensive services they were offering to me and I always decline. Service Advisor told me I was not the only one who was complaining about the receipt because the receipt does not even have the sales tax amount shows. He told me that's how they do now they just added it from the parts and labor without even seeing the breakdown, just the amount of the service they did. This is a bad business practice they do to their customers, I complained with the service advisor name Tim Richards to their Guest Manager name Peggy Mckay. I hope they will not continue this kind of practice to their customers. I asked Tim Richards when I was inside his office why they don't have the sales tax at least shows on the receipt, he told me that's the way it is now. They just included the sales tax without breaking it out on the receipt or shows, then I got irritated they way he answered me and paid him and left afterwards, then he followed me and I told him again and again that's not correct practice of business for not showing the sales tax on the receipt, then when I got inside my car he told me he will change it, but then I refused because I told him why when I asked you inside your office you did not offer to change the receipt? And he waited for me to get in to my car before offering me to change it and why in the first place he did not do that? More