Toyota of Anaheim

A long wait time We typically go to this dealership for our regular scheduled services. I was greeted as expected. I typically love the friendly service I get here. To We typically go to this dealership for our regular scheduled services. I was greeted as expected. I typically love the friendly service I get here. Today was different because I sat in my car for a very long time. I had to wait quite a bit while others behind me were being helped. I even went way beyond my scheduled appointment. My service advisor was apologetic, but it was frustrating. Hopefully, it will be the last. More

7am appointment line We were lined up at 645 waiting for gate to open. As soon as the gate opens we all forward to appointment line and someone from the left side just cut We were lined up at 645 waiting for gate to open. As soon as the gate opens we all forward to appointment line and someone from the left side just cut all of us and went to the appointment line. That was Bill's first customer. Very frustrating! Then Naveen helped the one in the non appointment line before me! What a frustrating experience. Do something about this please. More

Great CS Quick Deal and very accommodating.Excellent customer service. Difinetly will recommend this dealership to my friends and family. Will consider this de Quick Deal and very accommodating.Excellent customer service. Difinetly will recommend this dealership to my friends and family. Will consider this dealership for our future car. More

always friendly Every time I go to millers, I get fast courteous service. The service representatives are friendly and so are the drivers who shuttle you home if you Every time I go to millers, I get fast courteous service. The service representatives are friendly and so are the drivers who shuttle you home if you don't want to wait for your car. The donuts are good and the waiting room is nice. I never feel pressured to have extra things done on my car which I appreciate. More

Miller Toyota is the best Making my appt was easy, friendly staff, clean lounge, everything was nice. Service was completed as promised. They really take good care of their cus Making my appt was easy, friendly staff, clean lounge, everything was nice. Service was completed as promised. They really take good care of their customers. More

Car buying made easy. Antoine let me complete a comprehensive check of the vehicle without making me feel pressured whatsoever. I would rank it an overall positive experien Antoine let me complete a comprehensive check of the vehicle without making me feel pressured whatsoever. I would rank it an overall positive experience and would recommend them! More

Overall great experience! Lupe was very courteous and had excellent customer service. Would definitely recommend her. Miller had the best price and would definitely go back for Lupe was very courteous and had excellent customer service. Would definitely recommend her. Miller had the best price and would definitely go back for another toyota. More

Got what we wanted We got the car we wanted without high pressure sales tactics. We went through the Costco Auto Program so the discount was already negotiated and we re We got the car we wanted without high pressure sales tactics. We went through the Costco Auto Program so the discount was already negotiated and we received a rebate on top of that. More

Horrible Expirience We brought our 2015 Avalon In for service and to Inspect and diagnosis my door window that seemed to have cracked with no signs of impact. They did n We brought our 2015 Avalon In for service and to Inspect and diagnosis my door window that seemed to have cracked with no signs of impact. They did not call me back when they said they would. I had to call them to find out about my car. It seemed that the 2 hours they said it would take ran into almost all day. when I went to pick up my car, the window glass was cracked a lot more than when we dropped it off. They also did not check the battery terminal corrosion condition that was part of the service. Phi told me that they had. The battery terminal was still corroded and mentioned nothing about it to us. Phi told us the cracked glass would be covered under warranty and he would order it, then call us when it comes in. Again no call. I called him left a message. He called me back and said he would make the appointment to have the glass replaced under warranty, and he would be there to greet us. We showed up on time and Phi Thai was nowhere to be found, in fact, there was no one to help us. After spending over 35 min. we decided to go find some one. We got shuffled off on to another Service Writer that had his own customers to deal with. When we tried to explain to him our frustration and concerns, he told us, I am just going to write your ticket and in so many words said I don't want to hear about any of your complaints or I will stop helping you. After I left expecting to have the glass installed that they ordered, I had to call them again. This time we talked to Frank Murphy the General Manager which again seem to brush us aside. After having the car almost all day again, we finally get a call from them and was told it would not be covered under warranty. They have done nothing for our car for the whole day they had it. They had made the crack worse than when we brought it in the first time for inspection, and now are saying that it was caused by an outside source so it is not covered. The worst experience I have ever I mean ever experienced at a Dealership in 35+ years. *** Suggestion go somewhere else! *** More

Awesome customer service Our service advisor took the time to explain everything that my car needs to be seen for. Great experience 🙏🏻 We have been taking my car every 5k mi Our service advisor took the time to explain everything that my car needs to be seen for. Great experience 🙏🏻 We have been taking my car every 5k miles today was the 25k and we loved it every time More