Toyota of Anaheim

Purchased a 2014 Chevy Suburban from Baron a couple of weeks ago and had a great experience. He was professional and knew exactly what he was doing. No pressure whatsoever and answered every question a weeks ago and had a great experience. He was professional and knew exactly what he was doing. No pressure whatsoever and answered every question and concern. Also dealt with Jaime in financing and my experience with with him as also exceptional. Knows his business backwards and forwards! I also dealt with Luis in going over the truck and getting explanations about its features. And again with Luis upon picking up the vehicle after it was detailed and prepared. One of the best experiences I've ever had with a dealership. Miller Toyota is fortunate to have these fine people. More

Took my 2020 here after it was stolen and vandalized. Drive up and a service manager came up and asked if I had an apt. No greeting, nothing. I said yes. He replied what can we do for you. I told him I n Drive up and a service manager came up and asked if I had an apt. No greeting, nothing. I said yes. He replied what can we do for you. I told him I needed my fuses checked because of the theft. He said the inspection would be (if I can remember it correctly) $169. I told him no, I just needed the fuses checked. He proceeded to repeat the same sentence about 10 times until he said that I wasn't going to raise my voice at him and walked off. What?? A lady came out, Mariena. I told her the issue with him and my car, explained that as a single mother with 3 kids, I could not just throw away money like an entire inspection. Especially when I was about 99% sure it was the fuses. She had a guy come out and look at the box and he said nothing was wrong. So I left. Super upset at how I was treated. Mariena made it better, but he still ruined my day. Same issue a few days later, so I went back. This time speaking to the gm. He told me Theallze would take care of me. She took me to Steven, told him to look over the car and it would be covered on my part. Left it to them overnight. Next day I get a call from Steven. He said it doesn't look good, more than likely a total loss. Wth!!! He said labor was already at $1500. One day!!!!! So dashboard was last resort. He said the guy was so smart he wiped the system clean. I was horrified. Called the detective working the case and asked crying if they could get him for anything else. Next day I get a text. " Great news susan! We fixed your car you can come to pick it up. I asked what the problem was. He said fuses!!!!!! A couple other things, but fuses!!!! Then he told me it would cost $825!!!!!! Lord jesus I almost died! I told him no way I am paying that!!! It was what I had told them and they said no! So he called back, said they would give 50% off. I told him I'd come in later. Came in he politely argued with me for a min then went to get Theallze. She was gunning for an argument the second I saw her walking out. Right away she asked so what's the problem. I began with the fist guy and she said that had nothing to do with anything. I told her yes it did because he started the spiral of the mess proceeded to tell her everything else, about him possibly totalling out the car etc. He flat out called me a liar. I said get the recordings!!!! I have no need to lie! He said they took care of me cus usually they gave a contract and to put money down but it was as a favor for me. Uhm. What!!!! He finally said if he did say it,his bad. He did say it!!! Theallze interpreted and told me to take my car, I wouldn't be charged anything but I was no longer a customer of theirs. She was disgusting. I told her she was a manager and had no business speaking like that. Where is the guest service!!! I got in my car and left. Got home and found multiple phones programed in my cars bluetooth from them!!!! And the speakers now rattle when it's on so my speakers are blown!!! And my heater doesn't work still!!!!!!! Costa Mesa toyota I should have gone there. Now I regret it. I was taken advantage of then made to feel like I was trying to get my car for free. Awful More

El 25 de enero 2021 visite este toyota dealer para comprar otro vehículo. Para enpesar el servicio que me brindaron no fue exactamente lo que pensé. Solo quiero comunicarle a Carlos que es un vend comprar otro vehículo. Para enpesar el servicio que me brindaron no fue exactamente lo que pensé. Solo quiero comunicarle a Carlos que es un vendedor de toyota dealer que como vendedor de la toyota creo que no iso lo suficiente mente su trabajo porque desde el principio que llegue al dealer lo único que iso fue desanimarme , como vendedor debes ofrecer un poco mas opciones y explicarle al cliente sus opciones y ser mas amable . Como te dije en persona y en tu cara que servicio que me brindaron no es de professional. Gracias a dios que no soy una persona que se queda insatisfecha y por esa misma razón es que fui a toyota dealer downey y fue ahí que me di cuenta que no estaba mal y pude confirmar que tu solo no quisisstes hacer tu trabajo . Downey toyota Me brindo excelente 👌 servicio me brindaron opciones y asta me quede con mi vehículo viejo , cuando en toyota miles no brindaron nada y las palabras de Carlos fueron $ 7,000 de entre y dejando mi vehículo viejo pero el crédito ha pero regreso en un mes . Aca muestro que los servicios que ofrecen siertos empleados son muy pésimos y pienso que no están capacitados para un puesto de vendedor de dealer ocupan un poco mas de preparación par ese puesto de trabajo. More

para comprar otro vehículo. Para enpesar el servicio que para comprar otro vehículo. Para enpesar el servicio que me brindaron no fue exactamente lo que pensé. Solo quiero comunicarle a Carlos que es un para comprar otro vehículo. Para enpesar el servicio que me brindaron no fue exactamente lo que pensé. Solo quiero comunicarle a Carlos que es un vendedor de toyota dealer que como vendedor de la toyota creo que no iso lo suficiente mente su trabajo porque desde el principio que llegue al dealer lo único que iso fue desanimarme , como vendedor debes ofrecer un poco mas opciones y explicarle al cliente sus opciones y ser mas amable . Como te dije en persona y en tu cara que servicio que me brindaron no es de professional. Gracias a dios que no soy una persona que se queda insatisfecha y por esa misma razón es que fui a toyota dealer downey y fue ahí que me di cuenta que no estaba mal y pude confirmar que tu solo no quisisstes hacer tu trabajo . Downey toyota Me brindo excelente 👌 servicio me brindaron opciones y asta me quede con mi vehículo viejo , cuando en toyota miles no brindaron nada y las palabras de Carlos fueron $ 7,000 de entre y dejando mi vehículo viejo pero el crédito ha pero regreso en un mes . Aca muestro que los servicios que ofrecen siertos empleados son muy pésimos y pienso que no están capacitados para un puesto de vendedor de dealer ocupan un poco mas de preparación par ese puesto de trabajo. More

Hello Everyone Just want to take the time to thank Hello Everyone Just want to take the time to thank Lupe and Wendy From the internet sales department from Miller Toyota They made our buying ex Hello Everyone Just want to take the time to thank Lupe and Wendy From the internet sales department from Miller Toyota They made our buying experience fast and easy.. I would highly recommend them.. Thank you Lupe and Wendy keep up the great work.. Manuel More

I purchased a vehicle recently and I had to bring it because it wouldn’t turn. Disappointed that it this happened. The sales person was also very unprofessional. I wouldn’t purchase another vehicle t because it wouldn’t turn. Disappointed that it this happened. The sales person was also very unprofessional. I wouldn’t purchase another vehicle there. More

This place is ran irresponsibly. The customers are given appointment for service and they take over 4 hours just for oil change ! General manager doesn't have management skills. Why you give appointment wh appointment for service and they take over 4 hours just for oil change ! General manager doesn't have management skills. Why you give appointment when you have 130 cars and only two technician in the back! Very bad management at toyota of miller. They really need to hire good skilled people! I made mistake coming to miller but never again ! More

I get a notice from Toyota of a recall for my truck. I call Miller Toyota of Anaheim to verify. They say it is part of the recall. We make the appointment for the coming week. I get to Miller Toyota at call Miller Toyota of Anaheim to verify. They say it is part of the recall. We make the appointment for the coming week. I get to Miller Toyota at 9am for my appointment. I'm told that it will take 3 hours. No problem so far. I leave my 2019 Toyota Tacoma and on the 3rd hour I text my service advisor for an update. I GET NO RESPONSE. On the 4th hour of waiting I find him. He tells me They Don't Have My Part. As I'm sitting there he says "we have a fuel pump on reserve for another customer we can give you" but it will be done tomorrow. wow I ask why does it take 4 hours for me to get this information? He scrambles for a response. I get put in a Ford Fiesta as a free rental for the day and I drive off. Not Happy at all! I'm furious for the lack of communication with the customer. My appointment and my phone call the prior week meant nothing! My 4 hours of waiting meant nothing to them. Poor customer service to say the least. I will never come back and I don't trust anything they say. More

HORRIBLE SERVICE AND TERRIBLE GENERAL MANAGER! I must say working in a Data Center, Restaurant and Retail industry, I come across a lot of unhappy customers and the way I defuse the situation and comfort the working in a Data Center, Restaurant and Retail industry, I come across a lot of unhappy customers and the way I defuse the situation and comfort the already irate customer is how I retain business. Clearly this is not a standard upheld by Miller Toyota and especially the General Manager Josh Irvine who did not even bother to call me back after I tried to get in touch with him, I needed to call out of work and come in and wait until he was ready to see me. Recently my mother's 2009 Toyota Camry was vibrating excessively and stalling while she drove from job to job so we decided who better to troubleshoot the issue than a certified Toyota technician, or so we thought! For starters, they never documented what the check engine codes were actually indicated on the OBD reader therefore there is NO way to confirm whether the repairs done to the car were in fact necessary. Ultimately after the 3rd time of bringing it in for stranding my Mother on the freeway the car was released to her and again, she was left stranded on the freeway only this time, the engine "DIED" (Meaning irreparable) according to their service techs.  The problem was never fixed, it continued to leave my mother stranded and as a result are now left without a car, a bill of $1500 due to the poor level of service we received at Miller Toyota of Anaheim. Aside from their technician failing to properly diagnose and repair one of their OWN VEHICLES time after time raises a lot of unanswered questions such as, is it common practice for this dealership to avoid documenting check engine fault codes in hopes of perhaps up-selling unnecessary services??? Is it common practice for them to tell a customer who is coming back a 3rd time because of stalling that everything is fine and they should be concerned? I mean I don't get it, if the customer is saying the Check engine light is back and the car is stalling again, how else must it be said?  After already performing compression test ($750) Per the technician's suggestion, they figured it was a faulty coil causing the stalling and that we should swap the faulty coil with one of the others and see if the fault code follows the coil and released it to my mother again(Miller Toyota never notated in the Repair Order -RO- what the actual codes were at any time during the 3 times they possessed the car) and sure enough, moving a faulty coil from one cylinder to another forced the engined to now have 2 underperforming cylinders instead of 1. Keep in mind this is a 4 cylinder engine so taking away half of the engine's power forced everything else to work harder and blow up the engine entirely.  THE CAR LITERALLY STRANDED MY MOTHER ON THE FREEWAY AFTER THEY RELEASED IT TO HER!!!AGAIN!!! Is it common Practice of Josh Irvine (General Manager) to prematurely cut off an unhappy customer by saying and I quote "We can cut this meeting short" just because I am trying to air out my frustration with the level of service being put out by Miller Toyota of Anaheim and because he doesn't like my tone? Well this might be news to Josh, Without US CUSTOMERS, There is NO Dealership! I Mean the level disrespect I felt from this guy and complete disregard for the emotional distress he has caused my mother and family is unheard of. This Dealership should NOT receive anyone's business because it could be your mother stalling on the freeway due to Miller Toyota of Anaheim failing to meet the level of commitment they should have for all of their customers. I will no longer be a customer of Miller Toyota of Anaheim and hope anybody reading this thinks twice about giving business to someone like Josh Irvine who did not show an ounce of sympathy or any sign of effort to rectify this horrible and traumatic experience. For being a general manager I expected a lot more than how we were treated and were told he could do without my business or that of my Employers! That if using our future business with Miller Toyota was leverage, that he can just cut the meeting short right there because he could do without it. From a customer's point of view, if that doesn't say F-U, I don't know what else will other than Flat out Saying it. Please think twice before purchasing any vehicles or having one serviced at Miller Toyota of Anaheim. Be safe out there and make sure these dealerships have some level of accountability otherwise others will continue to be victimized by their lack of empathy and desire for self preservation. Marina who works in the service department is a real one and genuinely tried to help, shout out to her. More