Toyota of Anaheim

HORRIBLE SERVICE AND TERRIBLE GENERAL MANAGER! I must say working in a Data Center, Restaurant and Retail industry, I come across a lot of unhappy customers and the way I defuse the situation and comfort the working in a Data Center, Restaurant and Retail industry, I come across a lot of unhappy customers and the way I defuse the situation and comfort the already irate customer is how I retain business. Clearly this is not a standard upheld by Miller Toyota and especially the General Manager Josh Irvine who did not even bother to call me back after I tried to get in touch with him, I needed to call out of work and come in and wait until he was ready to see me. Recently my mother's 2009 Toyota Camry was vibrating excessively and stalling while she drove from job to job so we decided who better to troubleshoot the issue than a certified Toyota technician, or so we thought! For starters, they never documented what the check engine codes were actually indicated on the OBD reader therefore there is NO way to confirm whether the repairs done to the car were in fact necessary. Ultimately after the 3rd time of bringing it in for stranding my Mother on the freeway the car was released to her and again, she was left stranded on the freeway only this time, the engine "DIED" (Meaning irreparable) according to their service techs.  The problem was never fixed, it continued to leave my mother stranded and as a result are now left without a car, a bill of $1500 due to the poor level of service we received at Miller Toyota of Anaheim. Aside from their technician failing to properly diagnose and repair one of their OWN VEHICLES time after time raises a lot of unanswered questions such as, is it common practice for this dealership to avoid documenting check engine fault codes in hopes of perhaps up-selling unnecessary services??? Is it common practice for them to tell a customer who is coming back a 3rd time because of stalling that everything is fine and they should be concerned? I mean I don't get it, if the customer is saying the Check engine light is back and the car is stalling again, how else must it be said?  After already performing compression test ($750) Per the technician's suggestion, they figured it was a faulty coil causing the stalling and that we should swap the faulty coil with one of the others and see if the fault code follows the coil and released it to my mother again(Miller Toyota never notated in the Repair Order -RO- what the actual codes were at any time during the 3 times they possessed the car) and sure enough, moving a faulty coil from one cylinder to another forced the engined to now have 2 underperforming cylinders instead of 1. Keep in mind this is a 4 cylinder engine so taking away half of the engine's power forced everything else to work harder and blow up the engine entirely.  THE CAR LITERALLY STRANDED MY MOTHER ON THE FREEWAY AFTER THEY RELEASED IT TO HER!!!AGAIN!!! Is it common Practice of Josh Irvine (General Manager) to prematurely cut off an unhappy customer by saying and I quote "We can cut this meeting short" just because I am trying to air out my frustration with the level of service being put out by Miller Toyota of Anaheim and because he doesn't like my tone? Well this might be news to Josh, Without US CUSTOMERS, There is NO Dealership! I Mean the level disrespect I felt from this guy and complete disregard for the emotional distress he has caused my mother and family is unheard of. This Dealership should NOT receive anyone's business because it could be your mother stalling on the freeway due to Miller Toyota of Anaheim failing to meet the level of commitment they should have for all of their customers. I will no longer be a customer of Miller Toyota of Anaheim and hope anybody reading this thinks twice about giving business to someone like Josh Irvine who did not show an ounce of sympathy or any sign of effort to rectify this horrible and traumatic experience. For being a general manager I expected a lot more than how we were treated and were told he could do without my business or that of my Employers! That if using our future business with Miller Toyota was leverage, that he can just cut the meeting short right there because he could do without it. From a customer's point of view, if that doesn't say F-U, I don't know what else will other than Flat out Saying it. Please think twice before purchasing any vehicles or having one serviced at Miller Toyota of Anaheim. Be safe out there and make sure these dealerships have some level of accountability otherwise others will continue to be victimized by their lack of empathy and desire for self preservation. Marina who works in the service department is a real one and genuinely tried to help, shout out to her. More

Schedule RECALL service , confirmed part is reserved, dealer sold reserved part , did same 9 month ago , DEALER DOES NOT CARE ABOUT CUSTOMERS, WORST IN USA!!!!!!!!!!!!!!!!!!! dealer sold reserved part , did same 9 month ago , DEALER DOES NOT CARE ABOUT CUSTOMERS, WORST IN USA!!!!!!!!!!!!!!!!!!! More

. We won’t be purchasing a car from this dealership ever. We were treated badly by both Roger and by Elcur. Lupe was okay and understood our concerns. Barun was our intial contact but he Pawned is off ever. We were treated badly by both Roger and by Elcur. Lupe was okay and understood our concerns. Barun was our intial contact but he Pawned is off on Roger When we entered the show room we were greeted by a gentlemen. I said we are here to meet with Roger and he said I’m roger. I told him who I was and he looked at me like he had no idea who I was. he didn’t seem to care about us because he was working with another customer and asked Lupe to take over. She said she need to look up the car and asked what one were we looking at. Imwas told the car was up front and ready for us I should have left then. . Lupe got the keys and led us to the car. Didn’t go over any of the functions and told us to drive the neighborhood. Well thwt isn’t a good test of a car. Would have liked to drive it on eclid and maybe the freeway for a mile. Came back to the dealership after a short drive without Lupe. This is when the issues continued. Turned off the car and a message came up about a warning check back seats. Went to play with the back seats and noticed the left back seat was sticking and had to pull it all the way up to get it to go down, Lupe went and got Elcur he said no thats not the problem rudely and was unable to find the issue. Then the message went out. Roger then came out and we showed him the issue and expressed our concerns and he didn’t think there was a problem Nobody should take a car with issues like this, puts thoughts in your head that it wasn’t looked at prior to being in the lot. Lupe said she will take it to service and get back to us in the morning. No need won’t be back. Roger proceeded to say we gonna make the deal. We said no and he in a rude tone said bye. No sorry no nothing. Poor customer service. More

I had a completely horrible experience today at Miller Toyota, and will never step foot in there again! My service appointment got cancelled with no notification and hardly any of the workers there were w Toyota, and will never step foot in there again! My service appointment got cancelled with no notification and hardly any of the workers there were wearing masks. Besides being completely disappointed of their lack of professionalism, I was extremely fearlful for my life! They clearly don't care about customer service and couldn't care less about the health and well-being of their customers. They also have no respect or regard for people's time- because they just wasted 2 hours of my time today. I highly discourage anyone from going there- if you care about you and your family's health and well-being. Rafael in service lied the whole time to my face (total pathological liar) and Carla the manager kept me waiting and was completely unprofessional and has 0 customer service (she kept screaming at me and said I've only been waiting 6 minutes?!) Roger the manager was kind enough to listen to my complaint and promised to report the incident to the appropriate manager. Please don't waste your time going to Miller Toyota... I'm sure there are other dealerships who will appreciate your business more. More

Horrible service. We were there on 7/5/20 being helped by Emilio and his manager. Manager had very bad customer service, heard another manager while waiting talking very bad about another customer in Spanish Emilio and his manager. Manager had very bad customer service, heard another manager while waiting talking very bad about another customer in Spanish saying horrible bad words. Then we experience horrible service from the “manager,” we were there to trade our lease and drove to Puente hills where we had great service and took home our new car. This was not the first time we had horrible service at Miller Toyota but thought we’d give them another chance and they just gave us a reason to never return. Horrible customer service from that manager, didn’t catch his name but Emilio was the salesperson. More

This is the worst dealer I have ever been to I will never purchase from here again BEWARE of this Shady Rip off of a dealer . It started when I applied online and a sales rep name Elcer called me and let me purchase from here again BEWARE of this Shady Rip off of a dealer . It started when I applied online and a sales rep name Elcer called me and let me know i was approved i asked him abt amount went over briefly what I was looking for when I got there it was something different we purchased something were not happt with so I did my research and called Karla Bonillas the sales manager and she said she would help me to turn my car in reduce my term and payment . Her and I went back and forth qvia text and phone calls when I get there eveyrhing changes again it ended up being a nightmare they will take advantage of you in every way they can and tell you what you want hsut to get you in . Do uour research and have someone look into what your buying if it doesn't feel right go with your gut they lie and can care less about you and what your interested in purchasing. They wil tell you your paying one amount but in reality when you do the math it doesn't add up WORST EXPERIENCE EVER More

My car visor on the driver side was broken and I had ordered a replacement and tried to install it myself. I was successful at getting the old one out but couldn't get the new one in. I called Miller an ordered a replacement and tried to install it myself. I was successful at getting the old one out but couldn't get the new one in. I called Miller and they gave me a price of how much it would cost. I went in and service advisor Michael Robinson helped me. He was wonderful, he fixed my visor at no charge......he said I did the hard part by removing the old visor. That made my day and if I ever buy another car I will go to Miller Toyota. More

My name is Muhammad Liaquat and today 2/11/2020 I bought my 2014 Prius from miller Toyota of anahiem. Called and Mr.Barun Herrera answered and helped me with best customer service possible, gave test drive my 2014 Prius from miller Toyota of anahiem. Called and Mr.Barun Herrera answered and helped me with best customer service possible, gave test drive and discounted the Car way below our expectation even tough it was extremely tough, gave Mr.Barun really hard time negotiating but Mr.Barun stayed positives and humble and tried everything to lower the price as much as he can and we finally bought the car. I would suggest all readers to must Ask for Barun Herrera when you should Ben interested to buy a brand new Toyota or a used car. You will not Ben disappointed. Surely coming back to buy more cars. Thanks you Barun.. my dad loves this car we bought today from you. Thank you for taking care of my family!!! God bless you! More

Service I have purchased and services my Toyota's for over 10 years at this location. In the past year the service has been horrible. Today I made an appoin I have purchased and services my Toyota's for over 10 years at this location. In the past year the service has been horrible. Today I made an appointment for an oil change and it took 3 hours. I requested a $29.95 oil change and was charged an extra $15 for my minivan. I do regularly pay more, but not $15 more. My receipt does not show the $29.99 oil change, it's all separated and add up to $45.00 my rep, who was great, asked the manager, but he didn't care. I even went into his office and he just looked at me after my rant. This is the 3rd time this has happened to me. First was movie tickets that was no longer available, but still on their website. The 2nd was synthetic oil change that was priced $54.95 on the website, but I was charged $59.95 at the dealer. These are small amounts, but it is the fact that they don't care when I bring it up at checkout. I would not recommend their service department anymore. More