Toyota of Anaheim

Issues after repair, no accountability This review is directed towards the service department. On October of 2018, I took my car into service to transmission work. I received the vehicle wi This review is directed towards the service department. On October of 2018, I took my car into service to transmission work. I received the vehicle with after the service assuming the work was done properly. Unfortunately, that was not the case. About 2 weeks ago, while I was looking around my engine, I noticed one of the bolts that connect the transmission to the engine was loose. It was sticking out over an inch. This was alarming as I expected the dealership to do the job correctly. I specifically went to the dealership for the service as my car is still under warranty. Due to the loose bolt, I looked at the other bolts to make sure they were not loose and saw one bolt was missing. Who knows how long I've been driving like this and how many more were not properly tightened. This is a potential safety hazard and damaging to my vehicle. When I go in for service, I expect my car to come back in better condition than before, not the opposite. Unfortunately, that was not the only issue from the service. As I was visually checking up on my car, I found the main ground harness not attached to its attachment point. It was not grounded at all and just hanging around. This is gross negligence. I've been driving like this since the service and I have no idea if this caused damages to my electronics. I had to take it to a mechanic and pay out of pocket to address these issues as soon as possible. When the mechanic took it for a test drive, he told me the transmission doesn't sound and feel right. I was informed he would have to take the transmission out to inspect it to find out what was the issue. I declined as I should not have to pay more money out of pocket to fix someones else mistake. My transmission is not the same as it was before the service. I've been getting lots of rattles and chatter when it never did before. Shifting is notchy when it used to be smooth. Also, there is a faint metal on metal rubbing noise when accelerating/decelerating. When someone messes up, you expect them to take responsibility for their actions. Not once did they take responsibility but the service director, Allen Bendix, even accused me of causing some of these issues. The service director Allen Bendix informed me I would have to pay out of pocket to have the transmission pulled to be inspected. Does that make any sense? Not only did they mess up the initial service, but they said I have to pay to have my transmission inspected. Basically they are deferring addressing the issue until the problem gets worse or my warranty expires. Why wouldn't my warranty cover this? I would seriously avoid this dealership and their service department if you value your car. You can't trust the level of work their service department will do. It's not even bad work, it's straight negligence and trying to get anything resolved will be a headache. More

They don’t Care about building long time relationships They are all of nothing type of business. Probably Toyota cars are made with good quality and reputation, however, Some employees at service departmen They are all of nothing type of business. Probably Toyota cars are made with good quality and reputation, however, Some employees at service department are rude and incompetent. They will try to sell you tires even thought your car has 30k miles because they said the tires that come from factory are made with a lower quality rubber. Other thing is they don't advice you other services that aren't include in your Toyota Care. If you partially do some services somewhere else, they will be upset and refuse to do partially a service, you have to pay for the full service package. When I told them what I have done outside and what else needs to be done, their response was, read your owners manual, they aren't familiar with your cars maintenance needs at specific miles!! Seriously, ridiculous! Go somewhere else, that are not the only ones I called the service advisor who helped me in the past and left a message and never ever bothered in return my call. One day I was in the area and went to ask them what I've described above and that was the result When I asked for alignment, because it was never suggested nor included in prior visits, they said is suggested upon request and the cost was 99.99 plus tax. Thanks God I found another place they for the same price one year unlimited mileage, unlimited alignments. Another example is the charcoal cabin filter they sell it for over 35.00 usd, and in other stores you find it for less than 15.00 USD. See how they over inflate prices and they don't even give you good service. Toyota owners, check service prices somewhere else and save hassle and money The most ridiculous thing is they keep sending me offers to buy my car if I upgrade it to a new car!! How they derve to do this? If they don't treat you well of work with you, how come do they expect you upgrade your car??? Like always happens, to buy a new car they treat you well and promise you heaven, once you become they owner, they will give you problems and they will be rude...greedy staff. They have removed the car wash service because they want to save water, like that will stop people from washing their cars. Buy and service your car somewhere else More

FALSE ADVERTISING...DEALER DESHONESTO They put a 2010 Prius silver with 132 thousand millas, in cargurus for $ 6,700.00, and when I got to see it, they changed the price to $ 9,477.00, a d They put a 2010 Prius silver with 132 thousand millas, in cargurus for $ 6,700.00, and when I got to see it, they changed the price to $ 9,477.00, a dishonest dealer ... I raised $ 2,777.00, they told me that they raised the price that, because they had put new tires? .. .Each tire cost $ 694.25 ... wow! ... very expensive tires ... be careful when buying cars in miller toyota de anaheim More

Terrible service and communication This place is the absolute worst. It’s like pulling teeth to get them to respond. I had my car towed here with major problems. I got a quote for the s This place is the absolute worst. It’s like pulling teeth to get them to respond. I had my car towed here with major problems. I got a quote for the service needed at the end of the day, with no explanations. When I asked for that the next day, I got short sentences with no effort to actually help me understand. I approved the smallest amount of service I could, and then heard nothing from them for two days. Multiple calls and promises of return calls, with no luck. Had to go out of town without hearing from them. When they finally said my car was ready, I was out of town and unable to return the rental car within their mysterious 24-hour after car’s ready pickup policy, because I was out of town and had been given no estimate for the length of time the repair was going to take. Multiple phone calls to managers only aggravated me, as none of them were interested in making this right. Eventually picked up my car and returned the rental. They removed the 10% discount I had been promised, due to this rental car dispute. I guess my car was fixed but there’s a funny chemical smell in it, and it had t been washed. Remember when dealerships used to wash your car? And make you feel like it was worth it to go there for service even though it’s obviously way more expensive than an independent shop with workers with integrity and customer service? Never again. More

Bad communication and abuse of time I brought my car to Toyota Miller of Anaheim on Monday May 20th for my 70,000 mile check up. I was told it would take an hour, and when I agreed to th I brought my car to Toyota Miller of Anaheim on Monday May 20th for my 70,000 mile check up. I was told it would take an hour, and when I agreed to the services since I had an hour before I need to go to work, they backtracked and said they didn’t want to rush the job. How was it rushing if you tell me it’s an hour and I have an hour? Nevertheless, I made an appointment for the following day at 4:30 PM. When I arrive to my appointment and then told my services would take an hour and a half. An appointment is supposed to ensure I get the fastest possible service, that’s why I waited. This was the first abuse of my time. The person in charge of my car, Raul Coronado, told me I would be put on priority so would get my car done fast. An hour later at 5:30 I get a text saying I needed to review paperwork and answer any questions to complete my service. I do so, checking off the box that says replace my windshield wipers for a fee. 15 minutes later Raul comes in to ask me if I’ve read the report and agree to the changes, to which I had replied I already did that 15 minutes earlier. That tells me he didn’t even bother to read the report I submitted. That wad the second of use of my time. 30 minutes after that at 6:00 I go to Raul myself to tell him I need to leave. I did not structure my day to accommodate two hour repairs for my car, and clearly I wasn’t priority. My car pulls up, only for the driver to tell him they have to REMOVE my new wipers because they’re incorrect?? WHY did they even put them on in the first place without checking?? A whole half hour wasted for nothing. That was the third abuse of my time. To top it all off, no apologies, no discounts or anything for such poor service, and the drivers of my car did not put now plastic or paper to protect my seat, footwell or steering wheel. There was dirt and grease that come off on my hands and clothed when I got it. This was a bad trip, and I’m debating contacting BBB or changing Toyota dealerships altogether. To anyone looking for service here, ensure you’re taken care off ASAP when you have an appointment, that’s what it’s for. And take photos before and after service to see if your car was mistreated. I know I will. More

Stole stuff from truck while in service! Items from my truck were stolen during oil change including expensive sunglasses that were in the globe compartment. When I informed my service adviso Items from my truck were stolen during oil change including expensive sunglasses that were in the globe compartment. When I informed my service advisor Bill Krizan, he stayed he would speak to somebody about this and will get back to me. It has been over 2 weeks and I still have not heard back. More

Poor Customer Service The communication and customer service was very poor and almost insulting. I've purchased four cars from this dealership. My daughter has a 2016 Scio The communication and customer service was very poor and almost insulting. I've purchased four cars from this dealership. My daughter has a 2016 Scion IA that had an Engine light that went out and Toyota covered. She took the car in on Monday 4-8-19 10:55am and coordinated the work with the service advisor. An email was sent later that the car would be ready at 1:30pm. My daughter called and was told there was a problem they were unsure of and needed the car overnight. On Tuesday we didn't hear from the advisor, I called again and found he was off for the day and another advisor filled in to inform us the car wasn't ready. On Wednesday advisor called my daughter and said they would need for the car till Friday, they did provide a rental car. My daughter worked on Friday and didn't receive a call. I called later in the afternoon for her and asked the desk that he call me, he was with a customer. No one called. On Sunday I went to Toyota and expressed my frustrations to the lead advisor and he promised a phone call with information from our advisor on Monday. Never heard from him. Again I called and spoke to the front desk (he was unavailable) and asked that he call me back. Never heard from him. After a week of no updates, my wife called yesterday 4/22 and checked in and expressed frustration, no help and shortly after my daughter got a call from advisor that here car was ready. Advisor was rude and condescending, didn't review the work or problem just asked her to sign and sent her on her way. No one could ever tell us what was wrong with the car. I understand they sometimes have to drive the car to test. This car was driven 216 miles. They had the car for 14 days and it was filthy inside and out. Inside cause windows must have been left open... Also, Muddy DOG paw prints inside the car? My wife complained about the dirty car and advisor said they do not wash cars anymore. Well then don't take liberties and bring a dog in the car... why bring a DOG into a customers car? More

THEY STEEL FROM YOUR CAR DURING SERVICE!! I went to get my oil change done. They didn’t do it. They only rotated my wheels, which are custom and I didn’t give permission for that. They stole t I went to get my oil change done. They didn’t do it. They only rotated my wheels, which are custom and I didn’t give permission for that. They stole the lock, matraca and master key from my car. I went to claim it and they said they have a master key for those wheels and their man did not touch the tools in my car, previous times they have always asked me to the lock of the wheels because they are custom. They have the worse customer and trustworthy service ever! DONT GO TO THIS PLACE! They should close down the place, they are thefts! More

Great Toyota but they forgot to service my car for 4 hours! Had a 10 am appointment and Tommy Battelle, service advisor, said it would take 2 hours for oil change and checks. I stayed and waited. More than 2 h Had a 10 am appointment and Tommy Battelle, service advisor, said it would take 2 hours for oil change and checks. I stayed and waited. More than 2 hours later I asked Tommy for updates and he said he would go check. Everyone who came after I arrived got their cars back by this time. After more than 20 minutes of waiting, I went to the back area and saw him talking to another customer. I asked him again for updates and he said he was gonna “go” check now. Turns out they forgot to service the car and It was just there UNTOUCHED. I looked for a supervisor. The supervisor apologized for the delay and promised to facilitate the service and to just do a fulltank to make up for it (i had more than half of gas in it beforehand). I arrived 9:30am for the 10am appointment and got the car at 2:30pm! Because of the rush, I got my car back half cleaned only. I still believe in Toyota’s otherwise good service but Toyota needs to set up a better system in ensuring that cars lined up for service ARE NOT LEFT FORGOTTEN despite a busy setting, and to have a policy for re-training negligent staff like Tommy. More

DO NOT GO HERE - NOT TRUSTWORTHY I am not looking for a call back, but felt it was necessary to vent out my opinion about the service received. Since I know your service department wi I am not looking for a call back, but felt it was necessary to vent out my opinion about the service received. Since I know your service department will not accept any blame, I will simply be exercising my right to inform the public about my recent experience and to think twice before visiting or getting similar service done. The below description is what I will be sharing: DO NOT GO HERE. I went in for free Extended Warranty service on engine, and left with a $1000 quote for damage they likely caused. They are not trustworthy, and only offer that "customer service" smile in greeting incoming business with potential for more repairs/quotes. Brought in my Toyota Rav-4 for extended warranty service (Oil Consumption problem) that required service (covered by Toyota) on the Engine (lifting it, etc). Prior to turning it over for 4 days, car was running smoothly (no noise) and simply did not pass Toyota oil consumption test. I pick up the car 4 days later, and the engine is clearly vibrating more than before, and revving a bit louder. I tell the service guy (Youbert) this problem, and he recommends giving it a couple days since I may have got accustomed to a new rental car. I do that, and it still makes noise. He suggests to bring it for a look because every once in a while its the drive shaft balancer he says. They take it for 2 1/2 days, and Manager tells me passed all inspections no problems. Pick it, still same vibration. 2 days later vibration when driving at 0-30 miles, and now I pick up a clear noise at times when switching to reverse and drive. Turn it in after 5 days. Now they tell me that the Engine mounts has coincidentally worn down requiring replacement. They of course accept no blame, as if there may not be a relationship to the added stress they may have placed on the mounts after lifting it (and reinstalling it) TWO times over a 6 day period. I recommend that if you have to take your Toyota for engine problems and/or service (Toyota mandated), make sure Service department assesses the condition of the mounts BEFORE service and after service so that they don't shift the blame on natural wear and tear. No doubt my mounts were not new, but I am certain the service they executed caused the ultimate damage here for which they are quoting me $1000 to repair. More