Toyota of Anaheim

El 25 de enero 2021 visite este toyota dealer para comprar otro vehículo. Para enpesar el servicio que me brindaron no fue exactamente lo que pensé. Solo quiero comunicarle a Carlos que es un vend comprar otro vehículo. Para enpesar el servicio que me brindaron no fue exactamente lo que pensé. Solo quiero comunicarle a Carlos que es un vendedor de toyota dealer que como vendedor de la toyota creo que no iso lo suficiente mente su trabajo porque desde el principio que llegue al dealer lo único que iso fue desanimarme , como vendedor debes ofrecer un poco mas opciones y explicarle al cliente sus opciones y ser mas amable . Como te dije en persona y en tu cara que servicio que me brindaron no es de professional. Gracias a dios que no soy una persona que se queda insatisfecha y por esa misma razón es que fui a toyota dealer downey y fue ahí que me di cuenta que no estaba mal y pude confirmar que tu solo no quisisstes hacer tu trabajo . Downey toyota Me brindo excelente 👌 servicio me brindaron opciones y asta me quede con mi vehículo viejo , cuando en toyota miles no brindaron nada y las palabras de Carlos fueron $ 7,000 de entre y dejando mi vehículo viejo pero el crédito ha pero regreso en un mes . Aca muestro que los servicios que ofrecen siertos empleados son muy pésimos y pienso que no están capacitados para un puesto de vendedor de dealer ocupan un poco mas de preparación par ese puesto de trabajo. More

para comprar otro vehículo. Para enpesar el servicio que para comprar otro vehículo. Para enpesar el servicio que me brindaron no fue exactamente lo que pensé. Solo quiero comunicarle a Carlos que es un para comprar otro vehículo. Para enpesar el servicio que me brindaron no fue exactamente lo que pensé. Solo quiero comunicarle a Carlos que es un vendedor de toyota dealer que como vendedor de la toyota creo que no iso lo suficiente mente su trabajo porque desde el principio que llegue al dealer lo único que iso fue desanimarme , como vendedor debes ofrecer un poco mas opciones y explicarle al cliente sus opciones y ser mas amable . Como te dije en persona y en tu cara que servicio que me brindaron no es de professional. Gracias a dios que no soy una persona que se queda insatisfecha y por esa misma razón es que fui a toyota dealer downey y fue ahí que me di cuenta que no estaba mal y pude confirmar que tu solo no quisisstes hacer tu trabajo . Downey toyota Me brindo excelente 👌 servicio me brindaron opciones y asta me quede con mi vehículo viejo , cuando en toyota miles no brindaron nada y las palabras de Carlos fueron $ 7,000 de entre y dejando mi vehículo viejo pero el crédito ha pero regreso en un mes . Aca muestro que los servicios que ofrecen siertos empleados son muy pésimos y pienso que no están capacitados para un puesto de vendedor de dealer ocupan un poco mas de preparación par ese puesto de trabajo. More

Hello Everyone Just want to take the time to thank Hello Everyone Just want to take the time to thank Lupe and Wendy From the internet sales department from Miller Toyota They made our buying ex Hello Everyone Just want to take the time to thank Lupe and Wendy From the internet sales department from Miller Toyota They made our buying experience fast and easy.. I would highly recommend them.. Thank you Lupe and Wendy keep up the great work.. Manuel More

I purchased a vehicle recently and I had to bring it because it wouldn’t turn. Disappointed that it this happened. The sales person was also very unprofessional. I wouldn’t purchase another vehicle t because it wouldn’t turn. Disappointed that it this happened. The sales person was also very unprofessional. I wouldn’t purchase another vehicle there. More

This place is ran irresponsibly. The customers are given appointment for service and they take over 4 hours just for oil change ! General manager doesn't have management skills. Why you give appointment wh appointment for service and they take over 4 hours just for oil change ! General manager doesn't have management skills. Why you give appointment when you have 130 cars and only two technician in the back! Very bad management at toyota of miller. They really need to hire good skilled people! I made mistake coming to miller but never again ! More

I get a notice from Toyota of a recall for my truck. I call Miller Toyota of Anaheim to verify. They say it is part of the recall. We make the appointment for the coming week. I get to Miller Toyota at call Miller Toyota of Anaheim to verify. They say it is part of the recall. We make the appointment for the coming week. I get to Miller Toyota at 9am for my appointment. I'm told that it will take 3 hours. No problem so far. I leave my 2019 Toyota Tacoma and on the 3rd hour I text my service advisor for an update. I GET NO RESPONSE. On the 4th hour of waiting I find him. He tells me They Don't Have My Part. As I'm sitting there he says "we have a fuel pump on reserve for another customer we can give you" but it will be done tomorrow. wow I ask why does it take 4 hours for me to get this information? He scrambles for a response. I get put in a Ford Fiesta as a free rental for the day and I drive off. Not Happy at all! I'm furious for the lack of communication with the customer. My appointment and my phone call the prior week meant nothing! My 4 hours of waiting meant nothing to them. Poor customer service to say the least. I will never come back and I don't trust anything they say. More

HORRIBLE SERVICE AND TERRIBLE GENERAL MANAGER! I must say working in a Data Center, Restaurant and Retail industry, I come across a lot of unhappy customers and the way I defuse the situation and comfort the working in a Data Center, Restaurant and Retail industry, I come across a lot of unhappy customers and the way I defuse the situation and comfort the already irate customer is how I retain business. Clearly this is not a standard upheld by Miller Toyota and especially the General Manager Josh Irvine who did not even bother to call me back after I tried to get in touch with him, I needed to call out of work and come in and wait until he was ready to see me. Recently my mother's 2009 Toyota Camry was vibrating excessively and stalling while she drove from job to job so we decided who better to troubleshoot the issue than a certified Toyota technician, or so we thought! For starters, they never documented what the check engine codes were actually indicated on the OBD reader therefore there is NO way to confirm whether the repairs done to the car were in fact necessary. Ultimately after the 3rd time of bringing it in for stranding my Mother on the freeway the car was released to her and again, she was left stranded on the freeway only this time, the engine "DIED" (Meaning irreparable) according to their service techs.  The problem was never fixed, it continued to leave my mother stranded and as a result are now left without a car, a bill of $1500 due to the poor level of service we received at Miller Toyota of Anaheim. Aside from their technician failing to properly diagnose and repair one of their OWN VEHICLES time after time raises a lot of unanswered questions such as, is it common practice for this dealership to avoid documenting check engine fault codes in hopes of perhaps up-selling unnecessary services??? Is it common practice for them to tell a customer who is coming back a 3rd time because of stalling that everything is fine and they should be concerned? I mean I don't get it, if the customer is saying the Check engine light is back and the car is stalling again, how else must it be said?  After already performing compression test ($750) Per the technician's suggestion, they figured it was a faulty coil causing the stalling and that we should swap the faulty coil with one of the others and see if the fault code follows the coil and released it to my mother again(Miller Toyota never notated in the Repair Order -RO- what the actual codes were at any time during the 3 times they possessed the car) and sure enough, moving a faulty coil from one cylinder to another forced the engined to now have 2 underperforming cylinders instead of 1. Keep in mind this is a 4 cylinder engine so taking away half of the engine's power forced everything else to work harder and blow up the engine entirely.  THE CAR LITERALLY STRANDED MY MOTHER ON THE FREEWAY AFTER THEY RELEASED IT TO HER!!!AGAIN!!! Is it common Practice of Josh Irvine (General Manager) to prematurely cut off an unhappy customer by saying and I quote "We can cut this meeting short" just because I am trying to air out my frustration with the level of service being put out by Miller Toyota of Anaheim and because he doesn't like my tone? Well this might be news to Josh, Without US CUSTOMERS, There is NO Dealership! I Mean the level disrespect I felt from this guy and complete disregard for the emotional distress he has caused my mother and family is unheard of. This Dealership should NOT receive anyone's business because it could be your mother stalling on the freeway due to Miller Toyota of Anaheim failing to meet the level of commitment they should have for all of their customers. I will no longer be a customer of Miller Toyota of Anaheim and hope anybody reading this thinks twice about giving business to someone like Josh Irvine who did not show an ounce of sympathy or any sign of effort to rectify this horrible and traumatic experience. For being a general manager I expected a lot more than how we were treated and were told he could do without my business or that of my Employers! That if using our future business with Miller Toyota was leverage, that he can just cut the meeting short right there because he could do without it. From a customer's point of view, if that doesn't say F-U, I don't know what else will other than Flat out Saying it. Please think twice before purchasing any vehicles or having one serviced at Miller Toyota of Anaheim. Be safe out there and make sure these dealerships have some level of accountability otherwise others will continue to be victimized by their lack of empathy and desire for self preservation. Marina who works in the service department is a real one and genuinely tried to help, shout out to her. More

Schedule RECALL service , confirmed part is reserved, dealer sold reserved part , did same 9 month ago , DEALER DOES NOT CARE ABOUT CUSTOMERS, WORST IN USA!!!!!!!!!!!!!!!!!!! dealer sold reserved part , did same 9 month ago , DEALER DOES NOT CARE ABOUT CUSTOMERS, WORST IN USA!!!!!!!!!!!!!!!!!!! More

. We won’t be purchasing a car from this dealership ever. We were treated badly by both Roger and by Elcur. Lupe was okay and understood our concerns. Barun was our intial contact but he Pawned is off ever. We were treated badly by both Roger and by Elcur. Lupe was okay and understood our concerns. Barun was our intial contact but he Pawned is off on Roger When we entered the show room we were greeted by a gentlemen. I said we are here to meet with Roger and he said I’m roger. I told him who I was and he looked at me like he had no idea who I was. he didn’t seem to care about us because he was working with another customer and asked Lupe to take over. She said she need to look up the car and asked what one were we looking at. Imwas told the car was up front and ready for us I should have left then. . Lupe got the keys and led us to the car. Didn’t go over any of the functions and told us to drive the neighborhood. Well thwt isn’t a good test of a car. Would have liked to drive it on eclid and maybe the freeway for a mile. Came back to the dealership after a short drive without Lupe. This is when the issues continued. Turned off the car and a message came up about a warning check back seats. Went to play with the back seats and noticed the left back seat was sticking and had to pull it all the way up to get it to go down, Lupe went and got Elcur he said no thats not the problem rudely and was unable to find the issue. Then the message went out. Roger then came out and we showed him the issue and expressed our concerns and he didn’t think there was a problem Nobody should take a car with issues like this, puts thoughts in your head that it wasn’t looked at prior to being in the lot. Lupe said she will take it to service and get back to us in the morning. No need won’t be back. Roger proceeded to say we gonna make the deal. We said no and he in a rude tone said bye. No sorry no nothing. Poor customer service. More

I had a completely horrible experience today at Miller Toyota, and will never step foot in there again! My service appointment got cancelled with no notification and hardly any of the workers there were w Toyota, and will never step foot in there again! My service appointment got cancelled with no notification and hardly any of the workers there were wearing masks. Besides being completely disappointed of their lack of professionalism, I was extremely fearlful for my life! They clearly don't care about customer service and couldn't care less about the health and well-being of their customers. They also have no respect or regard for people's time- because they just wasted 2 hours of my time today. I highly discourage anyone from going there- if you care about you and your family's health and well-being. Rafael in service lied the whole time to my face (total pathological liar) and Carla the manager kept me waiting and was completely unprofessional and has 0 customer service (she kept screaming at me and said I've only been waiting 6 minutes?!) Roger the manager was kind enough to listen to my complaint and promised to report the incident to the appropriate manager. Please don't waste your time going to Miller Toyota... I'm sure there are other dealerships who will appreciate your business more. More