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Toyota of Anaheim
Anaheim, CA
695 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 695 reviews
February 27, 2022
I want to write a thank you review for ANGEL in the services department. I had a construction truck drop a whole thing of nails on the street and ended up with 10 NAILS in my tire. I called services to services department. I had a construction truck drop a whole thing of nails on the street and ended up with 10 NAILS in my tire. I called services to see if it was covered in my warranty and Angel did everything possible to get me the best deal and even tracked down his manager so I would have the most accurate information. When I scheduled an appointment for 7am, he called me back and updated me. Although 7am wasn't available he put me in at 8am which was the next best time. I am so thankful and grateful for Angel. He is the Best!!!!! More
by Veronica Martinez
Employees Worked With
Angel
February 22, 2022
Just writing to thank EDGAR from sales CARLOS the sales manager and Benita from the used car department, for making this purchase happen! on my wife 2022 highlander platinum she loves it! Thank you guys fo manager and Benita from the used car department, for making this purchase happen! on my wife 2022 highlander platinum she loves it! Thank you guys for making this possible More
by Jose
Employees Worked With
Edgar,Carlos,Benita
January 29, 2022
Miller Toyota has helpful and seamless sales teamwork . Last weekend, Penny responded by telephone to my interest in purchasing a 2022 Rav4 Prime and selling my 2016 Rav4 Hybrid. She thoroughly answered my Last weekend, Penny responded by telephone to my interest in purchasing a 2022 Rav4 Prime and selling my 2016 Rav4 Hybrid. She thoroughly answered my questions about the dealership and desired car. She emailed examples of two models with their equipment and price to aid my identification of my desired features. She referred me to Luis, who I met on Monday to assess the trade-in value of my 2016 Hybrid. At that time, I was introduced to Jeremy, who added my name to the list of interested parties waiting to purchase a RAV4 Prime and explained the process for fulfilling a reservation for a vehicle. More
by dmcquaid
Employees Worked With
Penny Williams, Luis Miranda, Jeremy Kersh
December 02, 2021
Rico was fabulous. He was so good at keeping me informed about what was happening with my vehicle. Everyone was just so nice. I really appreciated that they ordered a Lyft for me to get home quickly. I wil about what was happening with my vehicle. Everyone was just so nice. I really appreciated that they ordered a Lyft for me to get home quickly. I will definitely go back in the future. More
by Mclavpat
Employees Worked With
Rico
October 20, 2021
just call Miller and asked to speak with the Service just call Miller and asked to speak with the Service Mgrs no luck was told they will get a message to the Service Mgr ask will I get a call today ans just call Miller and asked to speak with the Service Mgrs no luck was told they will get a message to the Service Mgr ask will I get a call today answered not sure really. I have been going to Miller toyota for 3 years last visit was Sept 19th due to my maintenance light went on now they supposedly top all fluids on Oct 18 my oil light went on what the xxxx check oil and no oil I bought 1 quart put it in took to Irvine toyota they took care of me they filled oil up and told me it's either two thing Miller did not fill up oil or car is burning oil but they found no leaks so I have to check oil now and keep checking oil if oil is low again then they will do an oil Consumption test. And mind you I had an oil change in June I go each and ever time to have my car taken care of to have peace of mind and this happens and I can not even speak with the service manager not good More
by car32362
Employees Worked With
Vince
October 05, 2021
My sister and I were looking around and found this amazing place!! We purchased a Toyota Corolla and got a great deal on it!! Salesman Guadalupe Ochoa made everything possible so that my sister cou amazing place!! We purchased a Toyota Corolla and got a great deal on it!! Salesman Guadalupe Ochoa made everything possible so that my sister could get a great deal, and in partnership with his manager they made it happen!!! The customer service was great, all the staff members were super friendly. I totally recommend this place if you’re looking for people that are willing to help and go above in beyond… More
by Juana Sandoval
Employees Worked With
Guadalupe Ochoa
September 12, 2021
Arrived for my 3:30 appointment on time and queued at the appointment lane. Noticed a lot of customers waiting for their vehicles to be delivered from the service bay. After waiting 40 minutes with a few ad appointment lane. Noticed a lot of customers waiting for their vehicles to be delivered from the service bay. After waiting 40 minutes with a few advisers making eye contact but never acknowledging me, I was finally approached by Fabian Ramos. His oil change quote for a 2007 Highlander would be $59.95. Argued that I usually pay $29.95 and that was the the price quoted to us when we made the appointment. Will take my business somewhere else. More
by Rey
Employees Worked With
Fabian Ramos
August 15, 2021
Mistakenly pulled up into the wrong lane for "no appointment." I did have an appointment. I was the first car there. I was completely ignored until I finally tracked down a service writer and got so appointment." I did have an appointment. I was the first car there. I was completely ignored until I finally tracked down a service writer and got some help. Oil change took two hours. And they overfill the oil, and overfilled the coolant box. Also the tires were under-inflated and not up to spec. All those "inspections" they do are not accurate. How can you overfill the oil?! How can you not add the proper amount of air to the tires?! More
by Toyota
Employees Worked With
N/A
August 02, 2021
Run!Service once great, now shady,advising expensive unneeded repairs. Elderly targeted. Anything beyond normal servicing, get a second opinion. Former Customer of 11 years. unneeded repairs. Elderly targeted. Anything beyond normal servicing, get a second opinion. Former Customer of 11 years. More
by Jbullock
Employees Worked With
Martin Miller
March 29, 2021
I have a Toyota Highlander and it runs wonderfully well with nary an issue. I am not writing about my purchase experience, which was great. If you are thinking about buying a Toyota, you are heading down a with nary an issue. I am not writing about my purchase experience, which was great. If you are thinking about buying a Toyota, you are heading down a good path. I am writing about my service experience. Based on my single interactions with three different members of the service team at Miller Toyota of Anaheim, I cannot recommend servicing your vehicle at Miller Toyota. I was driving west on the 91 to pick up my daughters from school when one of my rear tires blew out. I exited the freeway on Euclid and turned into Miller Toyota. Based on my purchasing experience, I didn't think I would have an issue; but wow, I did indeed encounter some issues. My tire was completely flat. First, I asked if the service department had someone who they could send out to help. A gentlemen assured me that he would have someone right out. After waiting over 10 minutes, no one came out. I took out my spare and then headed back to the service department as I still needed to borrow a jack. The gentlemen I spoke to was no longer at his desk, so I went into the office next door and talked to another gentlemen. Similarly to the first person, he said "no problem" and that he would send someone out with a jack (Highlander comes with jack, but mine doesn't function). After waiting 15 minutes and still no one coming out, I went to back to the service department. In the third office was the service manager. I patiently waited for her to finish her phone call. When she was finished, I told her about my experience. This encounter was the most bizarre and discouraging of the three. She informed me that they could not simply help me for free. Instead, she would charge me. I told her that I would solve it out on my own and she said that she would have be towed because I could not change a tire on her lot. I then said, ok, I will call AAA. She said that they could not change a tire on her lot either. While I was upset because I was a good Toyota customer and thought I might get better help, I simply walked back to my car. I called AAA and they arrived swiftly to help. Toyota personnel could have performed better by either (a) telling me from the beginning that they could not help, which would have allowed me to call AAA from the start and pick up my daughters from school on time, or (b) letting me borrow a jack, which would have allowed me to pick up my daughters from school on time. More
by dmoyer1
Employees Worked With
Service Personnel, Service Manager
