Toyota of Anaheim

I was given a bogus document that said my car came in at a higher price that was beyond their control because it was factory additions. Then when I got home I see the sticker price was a lot lower. They sec a higher price that was beyond their control because it was factory additions. Then when I got home I see the sticker price was a lot lower. They secretly added a lot of extra costs. More

We live 30 min from here, but youbert has done good for us. As long as he's here we will make the drive. Thank you for all your setvice us. As long as he's here we will make the drive. Thank you for all your setvice More

It was indeed an amazing experience as my Service Advisor Roderick "Rico" Perez not only provided the best customer service but he has taken an extra step to walk me through the entire process, accommodated Roderick "Rico" Perez not only provided the best customer service but he has taken an extra step to walk me through the entire process, accommodated my schedule request, and provided exceptional service! Really a valued team member of Toyota, highly recommended! More

My visit today to the service department at Miller was not well managed. This was not like any other appointment I have had. I bought my Camry new in 2016 at Miller, and have been a loyal Service customer not well managed. This was not like any other appointment I have had. I bought my Camry new in 2016 at Miller, and have been a loyal Service customer ever since. Youbert has always taken great care of me, and he is a primary reason I keep coming back for almost 7 years now. After checking in my car for very minimal service - oil change, checking fluids, and tire rotation - I proceeded to the waiting room. After amost 4 hours, and no updates, I went looking for Youbert. He found me in the waiting room and explained there were five mechanics who did not come to work today, and they were really backed up. I wish I’d had known that when I checked in. I would suggest that when there are extreme service limitations on a day like today, your service department should call the customer and warn them upfront before they spend four hours waiting and have no idea why. I am not even sure Youbert knew at the time I arrived around 11:30 AM That the situation was not going to be good today. Anyway, I got out around 3:30 PM and had spent much more time then a typical visit to Miller for routine service. But being kept in the dark on the status was some thing did not seem fair to your customers. Youbert was not at fault for this circumstances today. I trust him, and he usually is very communicative. On my receipt, I see no evidence that the oil change I wanted was performed. Can you please explain that? Dan Lyding More

Amazing service. Francis and Jaime stayed with my family past closing time to finalize our deals. A month after my family bought a Highlander we came back and purchas Francis and Jaime stayed with my family past closing time to finalize our deals. A month after my family bought a Highlander we came back and purchased a Rav 4 XLE. Francis and Jaime were patient, insightful, and kind. More

Salesperson was good. Though I was just given 1 option based for lease. It would have great if I get to see all options. Finance officer wouldn’t just let me go when I wan Though I was just given 1 option based for lease. It would have great if I get to see all options. Finance officer wouldn’t just let me go when I wanted out. Worst ever experience. 4 hours in finance and they still wouldn’t let me go. Finance guy even berated me haggling for 3 dollars. So disgusted. More

I found a Tundra on the Toyota website and reached out to the dealership. After sporadic communication with multiple people I got nothing but poor communication or none at all. I tried for two weeks to work the dealership. After sporadic communication with multiple people I got nothing but poor communication or none at all. I tried for two weeks to work through the extremely poor communication to secure the Tundra I was looking for with no luck. I finally decided to move on to a different dealership that wanted to work with me. Absolutely horrible communication! More

Left a message for them to contact me. They called me 3 times in a row, (in succession) no vmail then sent me a text. I was in a meeting and it was distracting. It seemed like they we They called me 3 times in a row, (in succession) no vmail then sent me a text. I was in a meeting and it was distracting. It seemed like they were acting like a rabid dog... If that is their 1st impression..... then never mind. Toyota of Anaheim - Professionalism - 0 More

Worst dealership experienced ever. Purchased a certified Tacoma only to have the brakes fail due to poor work done by them. they promised to cover the first service cost to make up for Purchased a certified Tacoma only to have the brakes fail due to poor work done by them. they promised to cover the first service cost to make up for the hassle and now just get ignored by everyone i have tried to contact. this place is a joke, always full of excuses. More