Toyota of Anaheim
Anaheim, CA
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Came in for a quick oil change for my 2024 4Runner TRD Pro. I usually change my own oil, but my schedule didn’t allow it this time. I ended up waiting 3 hours, only to find my 4Runner parked outside witho Pro. I usually change my own oil, but my schedule didn’t allow it this time. I ended up waiting 3 hours, only to find my 4Runner parked outside without anyone notifying me. It gets worse. When I got home, I found that one of the bolts on my TRD skid plate was missing. If I hadn’t checked underneath, I would’ve never noticed. And, god forbid, if that skid plate ever came off while I was driving and hit someone behind me—it could’ve caused a deadly accident. Never again. I’m probably taking my business elsewhere from now on. FYI, the 4Runner only has 5k miles, practically brand new. and this was such a simple job, yet they still managed to mess it up. Do your own maintenance or take it to a trusted mechanic instead. You’ve been warned!!! More
Mission Impossible? Kaizen accomplished, Elcer Hernandez! Thanks for your heart giving me the best new vehicle buying experience! From the beginning to end, Elcer wa Kaizen accomplished, Elcer Hernandez! Thanks for your heart giving me the best new vehicle buying experience! From the beginning to end, Elcer was attentive and accommodating. For every personal interest and concern, which began with a reply to my email followed by a phone conversation, Elcer responded with honesty and ease which was sincere instilling a sense of trust. I viewed Elcer not as a sales specialist; but as a friend. Although I live an hour drive away, I will definitely refer my family and friends to Elcer, as well as, return to him for future help to buy another Toyota. Aloha God bless More