Toyota World of Clinton

Didn't Have a Problem Wasting My Time or Lying to Me My experience with Muller was poor. I emailed the internet department about a used car. We scheduled an appointment for the following evening. I said My experience with Muller was poor. I emailed the internet department about a used car. We scheduled an appointment for the following evening. I said I'd call and confirm before making the 1 hour plus drive to see the car. The sales associate replied "he was looking forward to my call" and also that if anything changed, they'd reach out. The day of the appointment, I call and email... no answer. Since I hadn't heard anything, I made the trek out to the dealership. I learned that 1) the sales associate doesn't even work that day and 2) that the car had been sold that morning. I emailed one of the owners to voice my disappointment that my time had been wasted. Instead of apologizing from the onset and discussing some steps they'd take to make sure this doesn't happen again, he started with something akin to "there's nothing we can do". He did apologize for the miscommunication but I never received an apology from the guy who actually lied to me and wasted my time. More

New Car expierence Michael Neely is a quite and attentive salesman. My husband Jim and I are very pleased with the service. We are so happy with the the purchase of our Michael Neely is a quite and attentive salesman. My husband Jim and I are very pleased with the service. We are so happy with the the purchase of our new Prius Prime Advanced. Michael let us test drive the vehicle more than once. We left the dealership to think on our impending purchase. We could have bought our car on Staten Island but we were so impressed with Michael that we returned and gave him our business. Please let Michael know that we will be recommending him and Muller Toyota to our friends and family. More

painless and easy the process was friendly and not pushy sales person. sales person was very aware of needs and preference and personalizing the experience made it ve the process was friendly and not pushy sales person. sales person was very aware of needs and preference and personalizing the experience made it very satisfying. More

Awesome Dealership Muller Toyota was recommended to me by a close friend. The dealership had exactly what I wanted. They made me feel comfortable and appreciated. They Muller Toyota was recommended to me by a close friend. The dealership had exactly what I wanted. They made me feel comfortable and appreciated. They suggested different options without ever making me feel pressured. More

Don't think they really wanted to help me buy my car On July 5, 2017 I went to this dealership, which I have dealt with for many years, to convert my lease car to a sale. I was assigned a sales person On July 5, 2017 I went to this dealership, which I have dealt with for many years, to convert my lease car to a sale. I was assigned a sales person, Justin, who was new and needed desperately to be mentored. He was unprofessional and didn't know what systems to use or what he was doing. The experienced sales person in the next cube commiserated with me but did not intervene other than to offer me a bottle of water. The whole process took three hours and by the time it was done I was tired and frustrated and wishing I had just turned the car in. I returned on 7/27 to pick up my plates. There was no one on the floor and when I waylaid someone he hurriedly pointed me in the general direction of the cubes (where everyone had their heads buried in their PCs) and said someone "over there" would help me. One of those asked me who my sales person was and when I said Justin he said he had left the company. I left vowing never to use this dealership again. More

Professional, friendly, trustworhy I suddenly needed a new vehicle while on a trip to NJ, I was miles from home in NH. Although it had been over a decade since I was at Muller it felt I suddenly needed a new vehicle while on a trip to NJ, I was miles from home in NH. Although it had been over a decade since I was at Muller it felt like home and Bob Tobias went through a few hoops to get a specific vehicle in his lot for me in less than 24 hours! All done over the phone. That level of trust, knowledge and commitment is sure nice these days. Especially when I was stranded almost an hour away. He took care of me and from the time Uber dropped me off until I left, Inwas treated very well by Bob and His manager. More

Great Service / Great Deal Excellent customer service and a good deal on a new Rav4. Michael was friendly very attentive and informative and worked with us to get a good deal. Excellent customer service and a good deal on a new Rav4. Michael was friendly very attentive and informative and worked with us to get a good deal. More

Fantastic Customer Service I came in with a less than favorable situation when it comes to getting a new car, and Michael Neely and the rest of Muller Toyota went above and beyo I came in with a less than favorable situation when it comes to getting a new car, and Michael Neely and the rest of Muller Toyota went above and beyond o get me in a new car the same day. I am beyond grateful for their kindness and willing to help me out big time! I would highly recommend them to anyone looking to purchase a car. 5 stars, A++. I really can't thank Mike and everyone else enough. More

toyota tundra purchase used everyone at muller was nice henry lapka was my salesman great guy will say he is a person who will help as much as he can everyone at muller was nice henry lapka was my salesman great guy will say he is a person who will help as much as he can More