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Toyota West

Columbus, OH

4.7
1,738 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,738 reviews

November 05, 2023

I could not be happier with the service I get from my dealership they go above and beyond what you would expect thanks guys for taking good care of me . More

by Lmkisner1618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rowland
Nov 06, 2023 -

Toyota West responded

We're so glad to know you've had such a positive experience with us at Toyota West! Our team is always here and ready to go above and beyond for our customers. Thanks for your kind words, we appreciate it!

October 18, 2023

Great service…very nice employees Very polite, friendly and helpful!! Toyota West is the place to go!! More

by MyMandij1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Oct 19, 2023 -

Toyota West responded

We're delighted to know you had a great experience with our team at Toyota West! Thanks for the positive feedback and recommendation. We appreciate it!

Oct 19, 2023 -

MyMandij1 responded

You are absolutely welcome!! Toyota West great!!!

October 18, 2023

I had my 2017 Lexus RX350 serviced today! Rory was my Service Advisor! He was so polite, kind and helpful! My car was finished in a timely manner! I couldn’t have asked for a better experienc More

by kevykat2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rory in Service
Oct 19, 2023 -

Toyota West responded

We're so glad to know that Rory and the team at Toyota West provided you with an exemplary service experience! It's always our goal to make sure your vehicle is serviced in a timely manner. Thanks for trusting us with your 2017 Lexus RX 350, we appreciate it!

October 10, 2023

Brandon at Toyota West was terrific. He was very professional and answered all of my questions. I was in and out of the dealership in an hour and 15 minutes which was quite impressive.! More

by dgordon4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in the service sept.
Oct 10, 2023 -

Toyota West responded

We're delighted to know that Brandon was able to assist you efficiently and professionally at Toyota West. Thanks for sharing your experience—we appreciate it!

October 07, 2023

Excellent product, dedicated salesman - Ken Johnson. Warranty is the best. I would recommend this dealership - best in central Ohio More

by Rebecca Kirk
Recommend Dealer
Yes
Employees Worked With
Greg Young, Kamrie Day
Oct 09, 2023 -

Toyota West responded

Rebecca, we're delighted to know you had a positive experience with Ken and our team at Toyota West. Thanks for recommending us - enjoy your new ride!

October 07, 2023

They helped me get my car diagnosed. They were professional and continuously kept me updated. More

by adamagueye1066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Oct 09, 2023 -

Toyota West responded

Thank you for your confidence in Toyota West. We are grateful to have you as a customer!

October 06, 2023

Talk about professionalism & care! WOW! I was referred to Toyota West by a prior client, specifically to work with Gonzalo. As we say in Spanish, ¡es un amor! Meaning, he's a darling! More

by tanyafg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gonzalo Roa
Oct 09, 2023 -

Toyota West responded

We're overjoyed to know that our team, especially Gonzalo, provided you with such a memorable experience at Toyota West! Enjoy your new car - we'll be here if you need anything in the future!

September 28, 2023

A really bad experience, the vehicle we bought for my daughter has not yet been delivered because it is in poor condition despite being approved and giving the initial payment. It will only be 2 weeks ag More

by Medaya19
Recommend Dealer
No
Employees Worked With
Kamrie Day
Sep 29, 2023 -

Toyota West responded

Medaya, I'm sorry to read about the issues you're experiencing regarding the vehicle you bought for your daughter. This certainly isn't the experience we aim for and it's clear that we've fallen short in this instance. We'd like to address these concerns directly so please reach out when you have a moment — let's get this sorted out together. Thank you, Aaron Crum - General Manager - 740-506-9947

September 19, 2023

He’s nice and helpful I recommend them for the service they do.thanks for the service More

by fadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Sep 19, 2023 -

Toyota West responded

Thank you for your recommendation! The Toyota West team appreciates your support.

September 19, 2023

Fast, very friendly, and attention to detail was awesome! Thanks guys for an excellent service experience! More

by randyevanshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rory
Sep 19, 2023 -

Toyota West responded

Randy, we're glad to know you had a great service experience at Toyota West! Thanks for the shout-out about our attention to detail and speedy work.

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