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Toyota West

Columbus, OH

4.7
1,738 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,738 reviews

January 10, 2024

Phillip Erwin is the salesman to see if you want honesty, transparency, and a great deal. He made the process easy compared to other dealers. Highly recommended. More

by Chris Rogers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Erwin
Jan 10, 2024 -

Toyota West responded

Chris, we're delighted to know that Phillip provided you with an honest and transparent experience at Toyota West. We appreciate your recommendation and hope you enjoy your new ride!

January 07, 2024

Excellent experience! Shannon, my salesman, was extremely helpful and kind. I never felt as if I was being pressured, there were no dealership pricing “games”, the communi More

by Sherri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon , Kamrie Day
Jan 08, 2024 -

Toyota West responded

Sherri, it's great to know that Shannon and the team at Toyota West provided you with an excellent car-buying experience. We're glad we could meet your needs without any pressure or confusion. Thanks so much for your review and your business. Enjoy your new ride!

January 06, 2024

I had courteous, quick and excellent service. Waiting area is very accommodating, clean and comfortable. More

by Kathy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Clay, Kamrie Day
Jan 08, 2024 -

Toyota West responded

Kathy, we're delighted to know you had a great experience at Toyota West! Thanks for highlighting our service and waiting area. We look forward to serving you again in the future!

January 06, 2024

Was told my service would take between one hour and one hour and 20 minutes. It too 59 minutes. More

by Sgt5203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in Service Department
Jan 08, 2024 -

Toyota West responded

Thank you for the review! We hope to see you back again at Toyota West!

January 03, 2024

Always friendly and helpful. Bradley in the service center was a great help. I have gone there for years. More

by marye0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Moss
Jan 03, 2024 -

Toyota West responded

We're glad to know that Bradley and the rest of our team at Toyota West have consistently provided you with friendly, helpful service. Thanks for being a loyal customer over the years!

December 31, 2023

Kayla was great she went out of her way to help us. Finance got us out of there pretty quick he was very efficient. Great place I would refer friends. More

by donaldbrhoades
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla
Jan 02, 2024 -

Toyota West responded

Donald, it's fantastic to know Kayla and our finance team ensured a 5-star experience for you at Toyota West! Thanks for the recommendation and enjoy the ride!

December 28, 2023

My experience at Toyota West was great. Dean is a highly professional, experienced and smart salesperson who answered all my questions without hesitation. I recommend them highly. More

by allen1865
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean, Kamrie Day
Dec 28, 2023 -

Toyota West responded

Allen, we're glad to know you had a great experience working with Dean at Toyota West! Thanks for the glowing recommendation - it means the world to us!

December 20, 2023

It was very organized and quick. I satisfied the service today and I will come back next timd. More

by Keiichi Nishimura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Dec 20, 2023 -

Toyota West responded

We are glad to hear that our team took excellent care of your service needs. Thank you for choosing Toyota West. See you next time!

December 20, 2023

It was very clean. I didn't feel any extreme pressure from my salesman Dennis. He was very kind. I felt comfortable, and really enjoyed the fresh popcorn and lemon cake More

by Sydney Sly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis 5 Stars, Jamie 5 Stars
Dec 20, 2023 -

Toyota West responded

Thanks for the kind review, Sydney! We're glad to hear Dennis ensured your visit was a smooth one replete with fresh popcorn and lemon cake pops. Here's to the road ahead! - The Toyota West Team

December 20, 2023

Appt at 11 for oil change. Car was not taken into service until 11:45. More

by Irish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon , Kamrie Day
Dec 21, 2023 -

Toyota West responded

I'm sorry to hear about your recent experience. We aim to provide timely and efficient services every time so it is disappointing to know that you were left with a different impression. I understand that your time is valuable and would like to apologize for any inconvenience. I'd like to see if there is anything that I can do to help - please reach out to me when you have the chance so we can talk this through. Thank you, Jordan Wilson - Service Manager - 6144654834

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