Toyota West

Awesome! Already looking forward to our next purchase! Everyone was very customer focused, we honestly could not have asked for a better experience. Blew other dealerships out of the water! I initially Everyone was very customer focused, we honestly could not have asked for a better experience. Blew other dealerships out of the water! I initially went in early in the week to test drive and was greeted by Tim. He was very informative about the vehicle and the options showing me everything from under the hood to folding the seats down (and everything in between.) The car I wanted was not on the lot so David worked some magic and found exactly what I was looking for and stayed persistent with the other dealership to make the "dealer trade" happen. Every few hours I had a good update from Tim or David on the status of my vehicle while it was in the transport and trade time frame. The day of arrival I received a text once it was on the lot, followed up by a picture of my detailed beauty! Once we arrived they had us in and out in less then an hour!! Every person we met with or worked with was friendly, positive, and actually cared about us, not just the sale! I have been looking at this vehicle for awhile, so needless to say I checked into a lot of dealerships around Ohio. Toyota West and the sales team literally were far above every other Toyota dealer I initially dealt with in the Columbus area. My wife who is now a Toyota fan actually said, "I can not wait to go back and do business with them again!" Thanks, Tim and David, and the rest of the crew at Toyota West! More

Great customer service Friendly efficient transportation. (Sorry don't give me a minimum. ) Also loved the cards in the lobby. great to be able to shop while waiting. Friendly efficient transportation. (Sorry don't give me a minimum. ) Also loved the cards in the lobby. great to be able to shop while waiting. More

Wonderful experience! I have visited this dealer twice now, for servicing and both times have been a very pleasant experience. The staff are professional and very customer I have visited this dealer twice now, for servicing and both times have been a very pleasant experience. The staff are professional and very customer focused, from the minute I drive onto the premises. More

Great Overall Service I really had a good experience with this dealership compared to those of the past. I haven't got my car back yet but they called me immediately when t I really had a good experience with this dealership compared to those of the past. I haven't got my car back yet but they called me immediately when they knew what was going on with the car. The shuttle service was also very efficient and comfortable, Bill Finn my driver was outstanding and was a really nice person. The reason the dealership is getting 4/5 stars is strictly because of the price of the service. It seemed pretty costly for the work I'm having done without going into detail. So overall, without knowing the result of the service of my vehicle, I would recommend going to this dealership if you have the money to pay for it. You are going to get a better experience but it does cost you. More

Great place, great people Went in to get an oil change and the customer service was great! thank you Went in to get an oil change and the customer service was great! thank you More

Great Service Over the years we have purchased several cars from Toyota West, and we keep coming back for purchases as well as service based on our positive experie Over the years we have purchased several cars from Toyota West, and we keep coming back for purchases as well as service based on our positive experiences. Just today during a service visist, my advisor Breandon took the time to research service history on one of our cars to help identify any major preventive service needs... thanks! MG More

VERY GOOD MY FAMILY AND I HAVE PURCHASED A NUMBER OF CARS AND TRUCKS FROM THEM. ALWAYS GOOD SERVICE. I EXPERIENCE A GREAT OF WORKED THEY DONE. MY FAMILY AND I HAVE PURCHASED A NUMBER OF CARS AND TRUCKS FROM THEM. ALWAYS GOOD SERVICE. I EXPERIENCE A GREAT OF WORKED THEY DONE. More

Nice guys to work with My family and I have purchased a number a cars and trucks from them. Always good service. Enjoyed the experience, hope to be back for my next car or t My family and I have purchased a number a cars and trucks from them. Always good service. Enjoyed the experience, hope to be back for my next car or truck. More

Bill Finn - Shuttle Driver Bill Finn is a shuttle driver at the dealership and today is the second time he has taken me to my job and picked me up and driven me back to Toyota W Bill Finn is a shuttle driver at the dealership and today is the second time he has taken me to my job and picked me up and driven me back to Toyota West. He is very professional, polite and a safe driver. I would give him 5 stars out of 5. Thank you for providing this service. More

2013 Toyota Avalon I had purchased a good car at a good price. Service wad quick and professional and kalim khan made it a very pleasant experience especially since I w I had purchased a good car at a good price. Service wad quick and professional and kalim khan made it a very pleasant experience especially since I was coming from out of town More