Toyota West

Great customer service. I brought in my Scion for a problem I was having. I did not have a appointment but I was helped right away. I was told the part I needed was not in st I brought in my Scion for a problem I was having. I did not have a appointment but I was helped right away. I was told the part I needed was not in stock, which I figured might happen. Not a big deal to me. I left my car to be repaired and I was offered a ride back to my home. Bill Finn who gave me a ride home was a wonderful guy, very personable and pleasant. I received great service. More

Great repair work and great shuttle! I recently got my car serviced at Toyota West. We unexpectedly discovered an issue with my van. Thank goodness it was under warranty. The master ser I recently got my car serviced at Toyota West. We unexpectedly discovered an issue with my van. Thank goodness it was under warranty. The master service guy Mike Shad is the man. We've been chasing an issue for quite some time, and he found the root cause immediately. From now on I will request him. As always, my service advisor Bob was awesome. Due to this taking long than original planned, I found myself needing a lift. I am grateful for the very friendly shuttle service provided by Bill Finn. Cheers to Bob, Mike Shad, and Bill Finn for their 5 star service! More

very helpful great personality Helped find the car that best fit our needs and wants. We got everything and more. Got it cleaned and detailed as well as a full tank of gas. Wonderfu Helped find the car that best fit our needs and wants. We got everything and more. Got it cleaned and detailed as well as a full tank of gas. Wonderful wonderful. More

Don Marks Moved Moutains for Us! We heard about Mr Marks from a friend and needed a new car. Buying a car can be overwhelming. We truly felt like we guided to make the best decision f We heard about Mr Marks from a friend and needed a new car. Buying a car can be overwhelming. We truly felt like we guided to make the best decision for us. More

Shuttle service Got my car serviced at Toyota West. Needed shuttle service back home. Shuttle service provided by Bill Finn. He was very kind and a safe driver. Got my car serviced at Toyota West. Needed shuttle service back home. Shuttle service provided by Bill Finn. He was very kind and a safe driver. More

Brandon Barnthouse is Great! We purchased a 2013 CR-V from Toyota West, and really appreciated the salesperson (Brandon Barnthouse) who helped us during our visit. He was very low We purchased a 2013 CR-V from Toyota West, and really appreciated the salesperson (Brandon Barnthouse) who helped us during our visit. He was very low pressure but was also very knowledgeable about the vehicles. He seemed to really have a personal interest in our situation and in making sure that we made a decision on a vehicle that we would be comfortable with. He made our first experience with a car purchase a positive one, and we really appreciated his willingness to stay after closing hours in order for us to leave with the vehicle that same day. Brandon also gave us his personal phone number and genuinely encouraged us to reach out if we needed anything else. One thing worth mentioning is that even though we were pre-approved through a local credit union, we were able to close on site at the dealership. The financing office did not seem to be completely knowledgeable about this process, and our financing application did have a mistake on it regarding our APR interest rate. We also were initially going to be charged a fee that our credit union would not have charged us. Both of these issues were resolved, but it may be worth it to simply choose to do your financial closing physically at the bank of your choice. Our salesperson customer service was great! However, after calling the specific financing employee who worked with us, and the financing supervisor, we have yet to hear back from either of them after over a week. More

Speedy and reliable service! Very happy with Toyota West. Have been going there for a year. Have had maintenance and purchased tires. Each appointment has gone well. Great serv Very happy with Toyota West. Have been going there for a year. Have had maintenance and purchased tires. Each appointment has gone well. Great service! More

Poor Service I took my Prius in for the 40k service. Later I luckily noticed a leak from beneath the vehicle. Since I was one hour from the dealer and I suspecte I took my Prius in for the 40k service. Later I luckily noticed a leak from beneath the vehicle. Since I was one hour from the dealer and I suspected an oil leak I took it to a friend's shop that works on mufflers. We removed the clips and shield and sure enough - oil was leaking from the bolt on the oil pan. I don't normally park on concrete so this could have been a disaster. I felt bad enough about it to drive to the dealership and talk to the service advisor in charge of the technician who did not tighten down the bolt. The service advisor did not even apologize. I can't say this will happen to your vehicle but I can say it's a "roll of the dice." Good luck. More

Great experience I bought a used Ford Transit Connect. Loved my Salesman. It was a great all round experience! Nice job Toyota West very very very happy I bought a used Ford Transit Connect. Loved my Salesman. It was a great all round experience! Nice job Toyota West very very very happy More

Done Deal My experience was great. From inventory to pricing to financing all areas went smoothly. I truly rcommend visiting Toyota West and work with Don Fos My experience was great. From inventory to pricing to financing all areas went smoothly. I truly rcommend visiting Toyota West and work with Don Fosco. More