Toyota West

Great customer service from Kym, Mike Schaad and the Service Dept manager, Mr Huff. By a honest mistake, the wrong oil was put in my car. They corrected it promptly and a from Kym, Mike Schaad and the Service Dept manager, Mr Huff. By a honest mistake, the wrong oil was put in my car. They corrected it promptly and at my convenience with no additional charges. More

Awesome Fred and Brian did a great job I will go back there for service and recommend friends and family. They kept in constent communication through the who Fred and Brian did a great job I will go back there for service and recommend friends and family. They kept in constent communication through the whole process More

Negative turned into a positive Years ago I started using this service department because a previous dealership was unsatisfactory. My last visit made me reconsider...After paying fo Years ago I started using this service department because a previous dealership was unsatisfactory. My last visit made me reconsider...After paying for my repairs I was directed to service. I was greeted by a worker who said "May I help you?" I told him I was there to get my vehicle and showed him my receipt. He got my keys and handed them to me. I voiced my disappointment stating "I don't like your procedure, because I should not have to get my vehicle!" I started towards the parking lot, but due to a health issue, I had to stop, lean against the wall and catch my breath. At that time another gentleman, who recognized I was in distress, came over and asked if I was ok. At which time he could see that I was not, and assisted me to a chair and gave me a bottle of water. Another gentleman came up and asked for my keys and stated that he would get my vehicle. The thing about it, these men were the farthest two away from me. Other workers in the area didn't even acknowledge me or my struggle. I later found out that these two gentlemen were Michael Porter and Bernard Cherry. They treated me with the utmost respect and let me know that this incident is not the reflection Toyota West, its managers or the two of them want to be conveyed to their customers. Kudos to these gentlemen. I once heard and am a firm believer that: YOU CAN'T FORCE SOMEONE TO RESPECT YOU, BUT YOU CAN REFUSE TO BE DISRESPECTED. If not for these two gentlemen, Michael Porter and Bernard Cherry, I would be finding another dealership to service my vehicle. More

Great experiebce Everyone was super nice but Bernard took me home and was very personable and a very cautious driver. I have come here a long time and will continue to Everyone was super nice but Bernard took me home and was very personable and a very cautious driver. I have come here a long time and will continue to come. More

Great experience David VanStone and Brandon Barnthouse were wonderful to work with. Toyota West has a huge selection of cars and the sales staff made it easy to find s David VanStone and Brandon Barnthouse were wonderful to work with. Toyota West has a huge selection of cars and the sales staff made it easy to find something within my budget. More

Excellent Dealership - Very Good Experience I have worked with Chris Wells, Steven Hill, and Brian Delcid while looking for my new vehicle. They all were outstanding sales associates and helped I have worked with Chris Wells, Steven Hill, and Brian Delcid while looking for my new vehicle. They all were outstanding sales associates and helped me make the right vehicle choice for my family. I will definitely be sending more business their way and have already referred multiple customers to them. My brother also purchased a new truck from Chris and he as been extremely helpful to both of us and continues to work with us after the sale. More

Great service, answered all of my questions. I needed a car fast because my truck's transmission went out. My dealer was Brandon Barnthouse, and he helped me out more than I could imagine. Answer I needed a car fast because my truck's transmission went out. My dealer was Brandon Barnthouse, and he helped me out more than I could imagine. Answered all of my questions, and then some. made me feel ver comfortable with my choice, and could not be happier. More

Great customer service, competitive prices My recent experience with Toyota West was positive. Don Marks took care of all of my needs, was very attentive to details, patient and ready to negoti My recent experience with Toyota West was positive. Don Marks took care of all of my needs, was very attentive to details, patient and ready to negotiate the best deal, keeping in mind the budget and maximizing the benefits of my new Toyta lease. I will return to Toyta West for my next vehicle and hope Don will help me again. Sincerely, Irina More

the dealer the sale person is great They are friendly and helpful . The sale person Fred Woda hlep me to find the car I need and hlep me to get the good price They are friendly and helpful . The sale person Fred Woda hlep me to find the car I need and hlep me to get the good price More

BEST car buying experience ever My experience at Toyota West in Columbus, Ohio was the best car buying experience I have ever had. My salesperson, Chris Wells, was professional, kno My experience at Toyota West in Columbus, Ohio was the best car buying experience I have ever had. My salesperson, Chris Wells, was professional, knowledgeable and patient. The finance guy, Fred Rawlings, was also a top quality professional. I would recommend Toyota West to anyone. More