Toyota West

Read the fine print First of all the salesman was top notch but the finance guy, either didn't know what he was doing or didn't tell me everything.long of the short I end First of all the salesman was top notch but the finance guy, either didn't know what he was doing or didn't tell me everything.long of the short I ended up financing more than I thought. The bank they used charged extra for financing with them, made me pay for extra insurance for them and a pre-payment fee that I specifically told the finance manager I did not want because I knew I was paying off early. More

Shuttle Service This dealer has a very good shuttle service.Mr "Bernard Cherry" dropped me at my office.He is a very nice and friendly guy.I like very much the shuttl This dealer has a very good shuttle service.Mr "Bernard Cherry" dropped me at my office.He is a very nice and friendly guy.I like very much the shuttle service that this dealer ship is providing. More

Thanks a Lot! I worked with Jaquine Williams to find a second car for the upcoming winter. He showed me all of his available inventory beyond what was on his lot an I worked with Jaquine Williams to find a second car for the upcoming winter. He showed me all of his available inventory beyond what was on his lot and made the process quick and easy. He even delivered the car to my house. Thanks :D More

Extremely pleased with the entire process One of the best car buying experiences I have had. I left with the feeling that I received the best deal. Salesman, Cory Doty, answered all my quest One of the best car buying experiences I have had. I left with the feeling that I received the best deal. Salesman, Cory Doty, answered all my questions and communicated with me throughout the deal More

Fast, friendly, and reliable service, plus free shuttle. Went in for my usual oil change and tire rotation. Luckily, my technician George Imer, also found that my water pump was beginning to leak. He sugge Went in for my usual oil change and tire rotation. Luckily, my technician George Imer, also found that my water pump was beginning to leak. He suggested that I keep an eye on it by looking for fluid on the garage floor. I decided since it was in the shop to have the work done immediately. They offered me a free shuttle back to my home, and Bernard Cherry did the honors. Just two and a half hours later all the work was completed! Then Bernard picked me up. Wow what great service! And their shuttle will take you just about anywhere in Franklin and even nearby counties. Their new service center is great! They now employ plenty of mechanics since their garage is humongous! You drive into a large drop off area, and when the work is complete they drive inside with your car. This is great when it's raining or snowing or 20 below outside. So, I give them 2 thumbs up! More

Wonderful experience great car dealership If you have a chance go see Don Marks, he was wonderful to easy to work with Got a great deal on the RAV4 beautiful car If you have a chance go see Don Marks, he was wonderful to easy to work with Got a great deal on the RAV4 beautiful car More

Bought 2012 Dodge Grand Caravan Good dealer preparation (had appointment), polite, courteous and knowledgable. Sales representative stayed with us throughout the process. The only i Good dealer preparation (had appointment), polite, courteous and knowledgable. Sales representative stayed with us throughout the process. The only issue was that once selling price was agreed to, it took extra time to get into closing room. Once there process went quickly. More

purchase Went on website just looking. Saw what I liked called and same day picked up my car. Milton Coleman worked and found a payment I could afford and stay Went on website just looking. Saw what I liked called and same day picked up my car. Milton Coleman worked and found a payment I could afford and stayed after closing to make sure I left with what I came for. More

My first Toyota Camry Lots of employees asking to help you. Had a great time test driving different models. Glad I choose Toyota West. The lobby had free coffee, cakes, pop Lots of employees asking to help you. Had a great time test driving different models. Glad I choose Toyota West. The lobby had free coffee, cakes, popcorn and water. The salesman (Brandon is super knowledge. Which was very handy to me. More

Service & Shuttle Ride My visit today was my 30k service. Service has always been good so i do not take my car anywhere else. I feel well taken care here at Toyota West by A My visit today was my 30k service. Service has always been good so i do not take my car anywhere else. I feel well taken care here at Toyota West by Aaron Leichner. Also the new shuttle guy Bernard Cherry is really cool. Took me to work and said to give him a call when i am ready for pickup. Very professional and cheerful. More