Toyota West

Best experience! Don was so personable and so helpful I enjoyed my time spent with him. He has a great attitude and a smile that never left his face. I really enjoyed Don was so personable and so helpful I enjoyed my time spent with him. He has a great attitude and a smile that never left his face. I really enjoyed buying my car and recommend not only this dealer, but Don Marks to work with. More

used the shuttle service the shuttle service was great and the driver was superb!!! The car was there for a recall and they did a great job and in a great time frame. the shuttle service was great and the driver was superb!!! The car was there for a recall and they did a great job and in a great time frame. More

Very Impressed! Fred was very helpful to me with getting my daughter her new vehicle. He made the process very efficient and fast. I will be back! Fred was very helpful to me with getting my daughter her new vehicle. He made the process very efficient and fast. I will be back! More

Great Experience Brandon was very helpful with our car buying experience. He was well educated and very professional. He made us feel important and comfortable. We w Brandon was very helpful with our car buying experience. He was well educated and very professional. He made us feel important and comfortable. We were able to get a great deal on a Toyota Rav4. Many thanks for helping us out when we weren't sure what we were going to do! More

Dishonest Sales Managers I test drove a Toyota Tundra that this dealer had on the lot. They were about to close so the salesman asked if I would mind coming back the next day I test drove a Toyota Tundra that this dealer had on the lot. They were about to close so the salesman asked if I would mind coming back the next day. The salesman let me know the next day saying that his Manager David said he would sell me the truck for $415 a month with my trade. At this point I had this offer in writing So I left work early to make my way to the dealership. I thought I was getting a great deal for my situation so I didn't mind making the drive. Once I arrive, I show the Sales Manager IN WRITING the offer I received and told them Id like to take it home that night. That didn't happen, the manager wouldn't honor the pricing. Fueled with anger I kept my composure to figure out why I wasn't getting the truck anymore after they told me to come in and pick it up for the price that myself and the manager agreed on (IN WRITING). As I am speaking with a manager another salesman comes to the sales tower letting the manager know his customer wants the Tundra... At this point I realized I have been lied to, and that they were probably receiving a better deal from this other customer. Never will I even consider buying a vehicle from Toyota West, Never will I service a vehicle from Toyota West, NEVER will I send anyone to Toyota West. My old man is a city councilmen for the city of Hilliard, and use to be the chairman for the Hilliard Chamber of Commerce. I am also a member of the Hilliard Chamber of Commerce, and I will be sure that no one I talk to does any business with Toyota West. More

Best customer service! Don Marks is the best sales associate I have dealt with. He was very informative and willing to work with me to ensure I got a great deal! He went the Don Marks is the best sales associate I have dealt with. He was very informative and willing to work with me to ensure I got a great deal! He went the extra mile and we appreciate it. We will visit him in the future! Also want to give a shout out to Chris Wells for his assistance. More

Drop off service when getting car service Toyota west has the best drop off service when getting your car serviced. I took my car for the check engine light. The service provider offered to Toyota west has the best drop off service when getting your car serviced. I took my car for the check engine light. The service provider offered to drop me off and work and then pick me up to bring me back. There is no charge! This is a wonderful service. More

Bernard Cherry I don't usually bring my car in for service. I can be frazzled, talkative and a little scattered brain when dealing with an unfamiliar situation. E I don't usually bring my car in for service. I can be frazzled, talkative and a little scattered brain when dealing with an unfamiliar situation. Even though I could tell how busy the service center was when I arrived, Bernard Cherry immediately greeted me professionally. I was all over the place, jumping from one thing to another, and he was very patient, and smiled the whole time. Many would have been annoyed, or brushed off my questions or concerns. He directed me to the correct place, and even made sure once I was in the waiting area I didn't have any other questions or need anything. He is very engaging. In the past, not to stereotype, but men are not always the best people to talk to women at a repair shop. He was so polite and not condescending and as I mentioned, smiled throughout the whole conversation. He is definitely someone who can bring positivity to a place that sometimes is filled with disgruntled people because everyone hates to be without a vehicle. It was a pleasure meeting him this morning. More

Great pricing on car! After initially finding a car online, was texting/speaking with one salesman, who was MIA for a weekend = car sold. Finally, Hossain( 2nd salesman) p After initially finding a car online, was texting/speaking with one salesman, who was MIA for a weekend = car sold. Finally, Hossain( 2nd salesman) picked up the slack and got me into my car. The finance department did try to change numbers on me once I drove up there but made good on their word. My advice is to get everything in writing beforehand. Heard many times "Sorry about misunderstanding" Lost in translation etc. (finance end) Hossain was great. Even did a follow-up call afterwards :) Couldn't beat the price, hence drove 3 hrs. to purchase. More

Safety Recall Remedy This dealership is top notch. The service department is always friendly & extends great customer service that myself & other owners have come to expe This dealership is top notch. The service department is always friendly & extends great customer service that myself & other owners have come to expect. Mike scheduled my service visit for today & was there to greet me when I arrived. The shuttle driver Bernard got me to work promptly & was very nice. I have been a Toyota customer for many years having owned several models & makes. Keep up the good work & you will keep customers like myself coming back. More