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Toyota West

Columbus, OH

4.7
1,745 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,745 reviews

August 23, 2024

AJ was very professional and knowledgeable regarding the choices I showed interest in along with explanations re the venders offers. More

by dcwalk75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ, Kamrie Day
Aug 26, 2024 -

Toyota West responded

Thank you for the feedback! We're glad to hear AJ provided professional and knowledgeable service at Toyota West. Enjoy your new vehicle!

August 07, 2024

Bryan Clay was my service advisor during this visit. He helped me feel welcomed and appreciated. He was honest and sincere. I will request him every time I want a 5 star experience! More

by linda.dunmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Aug 07, 2024 -

Toyota West responded

Linda, we're delighted to hear that Bryan made your visit exceptional at Toyota West! Thank you for sharing your experience and we look forward to serving you again.

August 06, 2024

No pressure it didn’t take all day to get the deal done. Salesman was very good at this job. More

by jcpickett09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Aug 06, 2024 -

Toyota West responded

It was our pleasure to assist you. Thank you from all of us here at Toyota West!

August 06, 2024

Kayla L was extremely helpful in my purchasing my vehicle. Very professional and knowledgeable. Recommend Toyota West. More

by Cutie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla L. and Todd
Aug 07, 2024 -

Toyota West responded

We're delighted to hear that Kayla provided such excellent service during your vehicle purchase at Toyota West. Thank you for the recommendation!

July 30, 2024

We were greeted by Mike shortly after parking, he was polite, professional and genuine. I knew what I was looking for and Mike found that vehicle in state and had it transferred to the dealership the nex More

by Sam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bunders
Jul 30, 2024 -

Toyota West responded

Sam, we're delighted to hear that Mike and the Toyota West team provided such a seamless experience for you. Thanks for being a loyal customer! Enjoy your new car!

July 30, 2024

Cj at Toyota west was great to work with. He was very knowledgeable and answered all my questions. I hope to work with him again . More

by Kg200143214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ , Kamrie Day
Jul 31, 2024 -

Toyota West responded

We're delighted to hear that CJ provided such knowledgeable and helpful service during your visit to Toyota West. Thanks for sharing your experience, and see you next time!

July 26, 2024

I received excellent service on my recent visit with Bradley in service. He was extremely professional and thorough in assisting me with my vehicle issues. Thank you. More

by Dre
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley, Kamrie Day
Jul 26, 2024 -

Toyota West responded

Dre, we're glad to hear Bradley provided excellent service during your visit at Toyota West. Thanks for sharing your experience!

July 24, 2024

Great place Great! !! Staff I have got 4 trucks and cars there I think all of columbus needs to check them out More

by dougshultz50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris service dept
Jul 24, 2024 -

Toyota West responded

Thank you for your loyalty and support, Doug! We're delighted to hear that you've had such positive experiences with our team at Toyota West. We appreciate the recommendation!

July 23, 2024

I have dealt with Dean Mahalati at Toyota West for over 20 years. He is most knowledgeable on the Toyota brand, but more importantly he tries to help me make the best decision…it’s not just about the sale More

by Swidner70
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dean Mahalati
Jul 24, 2024 -

Toyota West responded

Thank you for your loyalty and trust in Dean at Toyota West over the years! We're delighted to hear that his expertise and dedication have consistently made a positive impact on your experience. We look forward to continuing to serve you!

July 09, 2024

Don't buy a used vehicle from this dealership. THEY DO NOT INSPECT THE VEHICLE!!!! More

by jellis4660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kamrie Day
Jul 10, 2024 -

Toyota West responded

I am sorry to hear you are unhappy with your experience. We strive to offer excellent vehicles and inspections, so I am concerned to see this feedback. I would like to discuss your comments further and see how I can help. Please reach out when you have a moment. Thank you, Jordan Wilson - Service Manager - 6144654834

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