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Toyota West

Columbus, OH

4.7
1,737 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,737 reviews

July 23, 2024

I have dealt with Dean Mahalati at Toyota West for over 20 years. He is most knowledgeable on the Toyota brand, but more importantly he tries to help me make the best decision…it’s not just about the sale More

by Swidner70
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dean Mahalati
Jul 24, 2024 -

Toyota West responded

Thank you for your loyalty and trust in Dean at Toyota West over the years! We're delighted to hear that his expertise and dedication have consistently made a positive impact on your experience. We look forward to continuing to serve you!

July 09, 2024

Don't buy a used vehicle from this dealership. THEY DO NOT INSPECT THE VEHICLE!!!! More

by jellis4660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kamrie Day
Jul 10, 2024 -

Toyota West responded

I am sorry to hear you are unhappy with your experience. We strive to offer excellent vehicles and inspections, so I am concerned to see this feedback. I would like to discuss your comments further and see how I can help. Please reach out when you have a moment. Thank you, Jordan Wilson - Service Manager - 6144654834

June 13, 2024

Friendly service very helpful I would recommend to anyone who needs help with their car repairs. More

by chumtorwy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Moss
Jun 13, 2024 -

Toyota West responded

Your recommendation means the world to us! Thanks for choosing Toyota West above the rest - see you down the road.

June 11, 2024

I paid $149. 95 for diagnostic which I agreed then surprised by a charge $22.49 for shop charge repair order, total $185.38. Unbelievable. More

by steverodgersandrodgers
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Welch
Jun 12, 2024 -

Toyota West responded

We apologize for any confusion regarding the charges. Transparency is important to us, and we regret if this wasn't clear during your visit. We'd like to discuss this further with you and ensure everything is properly explained. Please reach out at your convenience. Thank you, Edison Espinal - Service Manager - eespinal@germain.com

June 10, 2024

I came in for a routine 6 month rotation and inspection. I was recommended to spend over $1400.00 for four new tires and new rotors The car is 6 1/2 years old with 31,000 miles. After consulting More

by profdave92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CJ Wentworth
Jun 10, 2024 -

Toyota West responded

Thank you for sharing your experience. It's concerning to hear about the recommendations and mix-up with the wiper blades, especially given your situation. We strive to provide honest and accurate service, so I apologize if we fell short here. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Jordan Wilson - Service Manager - 6144654834

June 05, 2024

The guys at Toyota West dealership was very good getting my recall done for me in the time that they promised they are very good professional people over there and I would recommend going to see them for ev More

by robtech860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Jun 05, 2024 -

Toyota West responded

Thanks for the great feedback! We're glad to hear our team at Toyota West took good care of your recall and met their promises. We appreciate your recommendation and look forward to assisting you with any future needs!

May 30, 2024

Brought my car for service two weeks ago for oil change. CJ told me I needed breaks, so I scheduled to get with fixed. CJ called me because I forgot about my appointment I had and still I was late but they More

by mercedes.oc39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ.
May 31, 2024 -

Toyota West responded

Thanks for sharing your experience! We're glad CJ and the Toyota West team could accommodate you and provide excellent service. We appreciate your kind words, and we'll be sure to pass them along to CJ!

May 22, 2024

Fast friendly keep you informed answers all your questions had no problems got me out in timely fashion More

by teresalynnbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C J
May 23, 2024 -

Toyota West responded

Teresalynn, we're delighted to know you had a positive experience at Toyota West. We always aim for efficient and friendly service! Thanks for the great review.

May 18, 2024

Everything started out good. Was advised where to hangout. After about 2 plus hrs. No one ever came back to follow up or to advise status of my maintance. I went to find a l More

by Jpurchase
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t purchase the veh.
May 20, 2024 -

Toyota West responded

We appreciate your feedback and apologize for the lack of communication during your visit to Toyota West. We strive to provide excellent customer service, so we'll definitely take this into account moving forward. Thank you for bringing it in for maintenance!

May 13, 2024

Professional and clean. Helpful privatization Would recommend to others for service. Very friendly like facility. More

by Thannum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
May 14, 2024 -

Toyota West responded

Thannum, we're delighted to know you had a positive experience at Toyota West and found our team professional and friendly. Thanks for recommending us!

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