Toyota West
Columbus, OH
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I have dealt with Dean Mahalati at Toyota West for over 20 years. He is most knowledgeable on the Toyota brand, but more importantly he tries to help me make the best decision…it’s not just about the sale 20 years. He is most knowledgeable on the Toyota brand, but more importantly he tries to help me make the best decision…it’s not just about the sale! He has always gone above and beyond to insure that I remain a happy and loyal customer. More
I paid $149. 95 for diagnostic which I agreed then surprised by a charge $22.49 for shop charge repair order, total $185.38. Unbelievable. 95 for diagnostic which I agreed then surprised by a charge $22.49 for shop charge repair order, total $185.38. Unbelievable. More
I came in for a routine 6 month rotation and inspection. I was recommended to spend over $1400.00 for four new tires and new rotors The car is 6 1/2 years old with 31,000 miles. After consulting I was recommended to spend over $1400.00 for four new tires and new rotors The car is 6 1/2 years old with 31,000 miles. After consulting my trusted auto mechanic, I decided that Toyota West was trying to see "what was in my wallet" more than anything else. As a senior citizen on fixed income, I have to be careful of these tactics. In addition, the representative recommended new wiper blades for $74.00! When they went to install them, they realized they were the wrong ones, and that they didn't have mine in stock! Overall, a disappointing experience. More
The guys at Toyota West dealership was very good getting my recall done for me in the time that they promised they are very good professional people over there and I would recommend going to see them for ev my recall done for me in the time that they promised they are very good professional people over there and I would recommend going to see them for everything that you need thanks a lot guys you took good care of me More
Brought my car for service two weeks ago for oil change. CJ told me I needed breaks, so I scheduled to get with fixed. CJ called me because I forgot about my appointment I had and still I was late but they CJ told me I needed breaks, so I scheduled to get with fixed. CJ called me because I forgot about my appointment I had and still I was late but they still managed to work on my vehicle. CJ is professional well spoken and friendly. Thank you you ROCK 😊 CJ.. More
Everything started out good. Was advised where to hangout. After about 2 plus hrs. No one ever came back to follow up or to advise status of my maintance. I went to find a l Was advised where to hangout. After about 2 plus hrs. No one ever came back to follow up or to advise status of my maintance. I went to find a live person. Finally a live person. I ask if he could check the status my veh. That person called my last name. My son purchased the veh. for me. The vehs had been completed some time ago.. All that was done - tires rotated. You don’t have to be the person that purchased the veh . to bring it in for maintenance. More