Toyota West

Great Experience The employees at Toyota West are extremely helpful and not pushy. They answer all your questions and give you plenty of time to make decisions. They The employees at Toyota West are extremely helpful and not pushy. They answer all your questions and give you plenty of time to make decisions. They are willing to work with you no matter what your budget is. My husband and I have bought several vehicles from them, and they will always be the first place we go to look. More

My first car!!! I had been needing a car since I started driving. My mom recently got a car at Toyota West so she suggested we go there. I wasn't really sure what kin I had been needing a car since I started driving. My mom recently got a car at Toyota West so she suggested we go there. I wasn't really sure what kind of car I wanted but I knew I wanted a smaller vehicle. So first I looked at a used Prius, test drove it and loved it. But I wanted to explore my options so I looked at a used Scion, the gas mileage wasn't as good as the Prius so we went back and decided to look at the numbers. Unfortunately the Prius was out of my price range so Brandon directed me to the 2016 Corolla. At first I wasn't too sure due to the fact that I loved the Prius. But then the numbers came back and they were perfect with my price range. I looked around at the colors and different models to see which one I liked. I'm so glad I went to Toyota West and was able to work with all of the kind people there. Brandon, Robert, Don, etc. made my experience of buying my first car even better! More

Worst Customer Service Experience - Avoid this dealership I would never recommend anyone purchasing, leasing or servicing a vehicle from this dealership. I had the worst customer service experience with Toyot I would never recommend anyone purchasing, leasing or servicing a vehicle from this dealership. I had the worst customer service experience with Toyota West and Andrew Wilson who was the sales person. I returned my leased vehicle, then leased a new one. Later on, I was charged by TFS over $150 for not returning the spare keys of the returned vehicle for which I actually did. Andrew Wilson acknowledged that this was a mistake on their part. A month after, I made a follow up on the issue but he said there is nothing they can do. Basically, he said "this is our mistake due to a miscommunication between my sales manager and me", which caused me to pay TFS $150 plus taxes, and that he said "there is nothing else I can do for you". You can't even refund $150 to a customer for a mistake you did? What an excellent customer service. Never go to this dealership. In addition, he led me to turn in my old lease vehicle and to get a new vehicle. My concern back then was that I just paid my month's lease payment 2 days prior, so if I have to turn the vehicle in I would only turn it in after I maximize the month's lease. But he convinced me that I would get a pro-rated refund for the days of the month after I terminate the lease. I never got a pro-rated refund and he denied we had this conversation or agreement. Very unprofessional and dishonest. You just lost future businesses with me, my friends and my colleagues. More

Sales Associate First time ever in this dealership; I was greeted when I got out of my car. The gentlemen kindly assisted me promptly. (Don't remember his name. A ver First time ever in this dealership; I was greeted when I got out of my car. The gentlemen kindly assisted me promptly. (Don't remember his name. A very tall black gentleman.) I was introduced to Cory Doty. He was very kind, warm and very cordial. He was not aggressive, pushy nor try to rush me. He was patient, allowed me to ask my questions and remained very professional and kind. I appreciated this immensely. He remained in this demeanor naturally all through the process that evening & the next afternoon. Even with my 4 young grandchildren present the next afternoon he was patient and still caring. The night of the sale in my opinion he went the extra mile & finished unloading my trunk from my Corolla and packing it so very well organized in the 2013 Toyota Highlander I purchased while I was with the very nice finance gentleman, Mat. Was & still am very pleased with my vehicle & experience with him & overall with Toyota West. Thank you. More

Great Experience Super friendly, very knowledgeable, over and above helpful in making my new car deal. Very happy with Brandon and all the staff. Would highly recommen Super friendly, very knowledgeable, over and above helpful in making my new car deal. Very happy with Brandon and all the staff. Would highly recommend!!! More

Stress free I needed a new car quick after an accident. I had bought my previous Camry here and had no hesitation about going back and buying another. Everyone I needed a new car quick after an accident. I had bought my previous Camry here and had no hesitation about going back and buying another. Everyone was great and told me multiple times how happy they were I was not hurt in the accident and went out of their way to make the process simple and easy for me. More

Toyota West has been a part of our family since the 90's My family has purchased five cars from Toyota West from Robert Smart. He has been our dealer since the 90's and have recommended him to all of our f My family has purchased five cars from Toyota West from Robert Smart. He has been our dealer since the 90's and have recommended him to all of our friends and family. He is a a great reflection of Toyota West. He is hospitable, honest and always goes the extra mile to help my family out! I recently was in an accident in May where my car was totaled. As a young mother that is still in school, it was important to me to find a safe affordable car. Mr. Smart went the extra mile and was extremely patient to find us the perfect car. We appreciate his personable and hospitable personality! Thank you Toyota West, especially for your phenomenal staff like Mr. Smart! More

Simple. Easy. Friendly. The process was simple and easy from start to finish. The customer service was excellent and the salesperson made sure my new vehicle was spotless. The process was simple and easy from start to finish. The customer service was excellent and the salesperson made sure my new vehicle was spotless. More

Best car buying experience I have ever had! With three kids, constant running around, and hauling children and supplies everywhere, I needed to trade my car in for an SUV more compatible with my With three kids, constant running around, and hauling children and supplies everywhere, I needed to trade my car in for an SUV more compatible with my lifestyle. I couldn't have worked with a better sales rep than Brandon Barnthouse; he was patient, understanding, and highly knowledgeable. I absolutely love my new Highlander! I also want to give a quick shout out to Milt in the finance department - he had me laughing the entire time, and definitely made the payment process as enjoyable as it could be. I would definitely recommend this dealership! More

Exelente Nunca habia tenido la oportunidad de ir a un Dealer que se preocupara por la satisfacer a los clientes, una buena atencion, amabilidad, preocupacion e Nunca habia tenido la oportunidad de ir a un Dealer que se preocupara por la satisfacer a los clientes, una buena atencion, amabilidad, preocupacion en fin espero seguir teniendo esta misma atencion muy satisfecho con mis vendedores una buena manera de dejar muy contento al cliente de verdad espero tomen en cuenta mi comentario y feliciten a estos dos chicos. More