Back

Toyota West

Columbus, OH

4.7
1,740 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

Directions

By Type

Showing 1,740 reviews

September 13, 2024

Kayla got did a great job helping me get my Toyota fixed and on time within the time frame she mentioned. I appreciate her services and will be back. Thank you More

by Jeremy K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Sep 13, 2024 -

Toyota West responded

Jeremy, we're glad to hear Kayla provided excellent service and got your Toyota fixed on time at Toyota West. Thanks for the positive feedback!

September 06, 2024

Appointment for oil change and tire rotation began on time. Associate that checked me in was friendly and thorough in describing all that would be done including inspections and free car wash. Could no More

by Toyota West service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Moss, Kamrie Day
Sep 06, 2024 -

Toyota West responded

We're delighted to hear that your appointment at Toyota West went smoothly and the service met your expectations. Thanks for sharing such positive feedback!

September 04, 2024

They are Nice and friendly. They were great at following up on details and offering great advice. More

by Rbraun100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Frey
Sep 05, 2024 -

Toyota West responded

Thank you for leaving Toyota West a five-star review! We are glad that our team was friendly and helpful.

August 30, 2024

This dealership and its employees were great. The only negative thing I have to say is that it took way too long to get my car serviced… 2 1/2 hours More

by mlowry8787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Walsh
Aug 30, 2024 -

Toyota West responded

Thank you for your feedback! We're glad to hear our team at Toyota West provided great service, but we apologize for the wait time. We'll work on improving efficiency in the future.

August 30, 2024

Excellent customer service and satisfaction! Bradley, Service Agent, was exceptionally helpful in answering all questions. More

by Warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Sep 02, 2024 -

Toyota West responded

Warren, we're delighted to hear Bradley provided excellent service at Toyota West! Thanks for sharing your positive experience with us.

August 23, 2024

AJ was very professional and knowledgeable regarding the choices I showed interest in along with explanations re the venders offers. More

by dcwalk75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ, Kamrie Day
Aug 26, 2024 -

Toyota West responded

Thank you for the feedback! We're glad to hear AJ provided professional and knowledgeable service at Toyota West. Enjoy your new vehicle!

August 07, 2024

Bryan Clay was my service advisor during this visit. He helped me feel welcomed and appreciated. He was honest and sincere. I will request him every time I want a 5 star experience! More

by linda.dunmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Aug 07, 2024 -

Toyota West responded

Linda, we're delighted to hear that Bryan made your visit exceptional at Toyota West! Thank you for sharing your experience and we look forward to serving you again.

August 06, 2024

No pressure it didn’t take all day to get the deal done. Salesman was very good at this job. More

by jcpickett09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Aug 06, 2024 -

Toyota West responded

It was our pleasure to assist you. Thank you from all of us here at Toyota West!

August 06, 2024

Kayla L was extremely helpful in my purchasing my vehicle. Very professional and knowledgeable. Recommend Toyota West. More

by Cutie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla L. and Todd
Aug 07, 2024 -

Toyota West responded

We're delighted to hear that Kayla provided such excellent service during your vehicle purchase at Toyota West. Thank you for the recommendation!

July 30, 2024

We were greeted by Mike shortly after parking, he was polite, professional and genuine. I knew what I was looking for and Mike found that vehicle in state and had it transferred to the dealership the nex More

by Sam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bunders
Jul 30, 2024 -

Toyota West responded

Sam, we're delighted to hear that Mike and the Toyota West team provided such a seamless experience for you. Thanks for being a loyal customer! Enjoy your new car!