Toyota West

Great Servise Gonzalo Roa Mr. Gonzalo roa, was excellent, I seek the best option that suits my needs, I guide and inform about the advantages of the vehicles, and once obtained Mr. Gonzalo roa, was excellent, I seek the best option that suits my needs, I guide and inform about the advantages of the vehicles, and once obtained the vehicle, I described all the benefits of it, really that I recommend it widely More

New car buying experience was the best ever! Gonzalo Roa knew his product like an expert! We couldn’t have asked for a better experience. Everyone treated us with great respect and courtesy. Gonzalo Roa knew his product like an expert! We couldn’t have asked for a better experience. Everyone treated us with great respect and courtesy. More

Very fast and Friendly I had a great experience at Toyota West! Very nice people, and they were informative. The salesman "G" is awesome 10-10! I recommend Toyota West. I had a great experience at Toyota West! Very nice people, and they were informative. The salesman "G" is awesome 10-10! I recommend Toyota West. More

Failed to do their Job. I went to Toyota West on Monday, September 25, 2017 to purchase a car in cash. I had a car picked out in my price range. The dealer persuaded me to go I went to Toyota West on Monday, September 25, 2017 to purchase a car in cash. I had a car picked out in my price range. The dealer persuaded me to go with a more expensive car. After being there for 5 hours they finally reached a deal and financing with my mother as a cosigner. There were issues with the paperwork they supposedly could not verify income. I've worked 3 jobs for over a year. They had already taken a full payment out of my account as well as a biweekly payment that was scheduled. They call me and demanded I come in that day and resign a new deal October 31, 2017, or they threatened to take the car away. They increased my monthly payment and interest rate and asked me to pay a higher downpayment. I agreed because I didn't want to be without a car. The bank was unable to verify my employment even though I provided sufficient information about my jobs. I even called the bank to explain my situation. They weren't listening to me. Columbus Finance/Mortgage Inc (3050 E Main St, Columbus, OH 43209) claimed I was 'rude and snarky' when in reality I was sticking up for myself. They denied me for that reason. They then required me to use my father as a cosigner. A 74 year old man who has purchased 2 houses. We ran his credit score and came up with a number. I provided the dealership with his information and they told me he didn't have a credit score. Which doesn't make sense to me at all. Matthew Harris said he would speak to his boss. I waited for a response and got a snarky text saying I refused to show up to the dealership. I'm being treated like I am attempting to commit fraud. So three months into having this car the dealership has stopped trying to finance me for a 6k loan. They are requiring me to return the vehicle. When I have spoken to the Finance Manager, Matthew Harris, he completely passes the blame onto me. Even though I have fulfilled my end of the deal. At this point, since I've had the car for over 3 months it should fall on the dealership to bite the bullet provide the financing. This is the worst experience I have had to deal with. This is a form of public humiliation since all of my friends and family know that I've had this car for three months. It's a fairly small loan, and I think the dealership should just deal with it. The second I fail to make payments they can seize the car. The payments were set up to be auto withdrawn every week. They have still continued to take my money as of 11/24. This is unacceptable. At this point, they have stopped working to help me. I have been backed into a corner and I do not have the resources to resolve this issue. They are making me return the car. I am afraid they won't give me all of my money back. Big business always get away with doing this to people. I am drained, humiliated, and defeated. They have run my credit so many times, and this will leave me in a worse position than when I started. I have called and spoken with a Manager, he said he would get back to me and look into this situation. I have not heard back. I called again today and went sent to voicemail. I have contacted the BBB and the Attorney General. You need to do better for your customers Toyota West! It's disgraceful! More

OUTSTANDING Outstanding purchasing and delivery experience William Dudding went out of his way to assist me in getting from airport to the dealership and provide Outstanding purchasing and delivery experience William Dudding went out of his way to assist me in getting from airport to the dealership and provided an outstanding delivery of my car. Definitely would purchase again from William and from this dealership! More

Great overall experience This is my third purchase from Toyota West. Brandon Barnthouse is the absolute best salesman. No pressure, understanding and by your side from start t This is my third purchase from Toyota West. Brandon Barnthouse is the absolute best salesman. No pressure, understanding and by your side from start to finish. I can’t say enough about Brandon, he’s awesome. I won’t buy from anyone else. Also, Milt is great with sealing the deal. Finalizing paperwork with Milt is quick and on point! He knows what he’s doing & there’s never any surprises. Between Brandon and Milt I feel they have my best interest at heart and won’t get me into something just for the sale. They genuinely care about you and will only allow you to get what you can afford. Luke was also helpful as opposed to another person in his same position who couldn’t get anything done for me. Luke was able to get done in one day what took the other guy weeks and still no vehicle. I was impressed with Luke’s ability to get it done for me as well. I went home that same day with a new RAV4 and I absolutely LOVE it! These 3 gentlemen are a great asset at Toyota West. As long as they’re there, I’ll continue to buy from there. More

Enjoyable Experience with an Amazing Staff Very happy with the staff and service at Toyota West! Brandon Barnthouse truly made the whole process enjoyable and informative! It is evident that th Very happy with the staff and service at Toyota West! Brandon Barnthouse truly made the whole process enjoyable and informative! It is evident that the sales team cares about their customers and wants to make sure that you are comfortable and extremely satisfied with your purchase. I am very pleased with the experience and my new vehicle! More

SUPER SERVICE.SUPER KNOWLEDGABLE.NO PRESSURE. AWESOME! We worked with Hossain Saadat on the phone for a few days and he got the deal all worked out for us with zero hassle, zero confusion and zero bs. He g We worked with Hossain Saadat on the phone for a few days and he got the deal all worked out for us with zero hassle, zero confusion and zero bs. He got all the paper work ready for us so that when we drove the the dealer which is about 2 hrs away, we were ready to sign papers, learn about the car and get back on the road. They was over delivered on their promises. This by far was the BEST car buying experience we have had. We WILL be going back to this dealer for all future car needs. Hussain was an amazing sales professional! More

Excellent no pressure sales very knowledgeable staff We bought a Toyota Tundra and it was the best buying Experience I have had in 30 year are salesman Brandon Barnthouse was very nice no pressure sa We bought a Toyota Tundra and it was the best buying Experience I have had in 30 year are salesman Brandon Barnthouse was very nice no pressure salesman and very knowledgeable about there vehicles he is a hard Working very nice person thanks Kevin and Marco Chrisman More

Very knowledgable Gonzalo Roa is a very knowledgeable in the cars on his lot. From the moment we began talking to him, to the moment we pulled out in our new car, Gonza Gonzalo Roa is a very knowledgeable in the cars on his lot. From the moment we began talking to him, to the moment we pulled out in our new car, Gonzalo not only new every answer to every question about the car, he was a wealth of knowledge about features of the car I wouldn't have even thought to ask. In addition to his knowledge, I found Gonzalo to be very easy to work with. I really felt he wanted to earn my business. Even after the purchase was complete, Gonzalo took the time to help me set up the car, customizing the car to my voice, my phone, and my personal preferences. More