Toyota West

¡Soy un asesor de ventas increíble! ¡Su nombre es Carmen Suarez! Realmente trabajó duro para conseguirme el vehículo que quería como comprador por primera vez. No tenía crédito y acabo de comprar un Deise Suarez! Realmente trabajó duro para conseguirme el vehículo que quería como comprador por primera vez. No tenía crédito y acabo de comprar un Deisel F350 2018 con menos de 100k de agradecimiento y tenía un pago inicial razonable. Jimmy, en el departamento de finanzas, también trabajó duro y me consiguió una aprobación con una APR de 6.47. Tienen un servicio al cliente fantástico y realmente disfrutan ayudando a la gente. Recomiendo ampliamente Toyota West More

Gonzalo Roa fue una excelente experiencia, inclusive repetimos, 1000% recomendado. CUalquier carro usado o nuevo, me dio opciones y manejo todo sin presionar ni forzarnos a comprar. Lo amamos repetimos, 1000% recomendado. CUalquier carro usado o nuevo, me dio opciones y manejo todo sin presionar ni forzarnos a comprar. Lo amamos More

I went to the dealership to sell a extra Toyota I am no longer driving. The sales person I dealt with was nice enough but she had to get her manager for a question and that when it all went down hill. I longer driving. The sales person I dealt with was nice enough but she had to get her manager for a question and that when it all went down hill. I believe his name was Jeremy, he tried to bully us with misinformation from the second he started talking. When I looked up what he was saying and pointed out he was wrong he said quote 'I don't want to look at whatever you googled'. I was trying to show him for the information on our states title agency website. He told us he couldn't help us and to call back on a weekday. I did actually call the title agency to verify the information in question to make sure the site and myself were right. My husband called the dealership during the week day like I was told to see if someone could help and low and behold we got to talk to Jeremy again. Jeremy proceeded to be unhelpful and then inform us that we were rude when we had been there previously and that we should go somewhere else. Never once acknowledging that he was in fact wrong and didn't know what he was doing in the first place. More

I bought a Tacoma from Kalim Kahn on 2/19/2021 and had a good overall experience with this dealer. I had been looking at trucks from all brands since this would be my first purchase of a brand new vehicl good overall experience with this dealer. I had been looking at trucks from all brands since this would be my first purchase of a brand new vehicle, I wanted to test out as many different trucks as I could. Kalim made it simple for me to test drive a couple Tacomas (both manual and automatic) and Tundra. My buddy who came with me was trying to convince me to buy the Tundra but the price wasn't what I was looking to pay and I didn't want a big truck. This was around closing time for the dealer and I still had other trucks from other brands I wanted to test out. It was all good and I went along my way without much resistance other than a manager coming over and seeing if anything was wrong or could be done to seal the deal that night (pretty standard imo). A few days later I came back with the Tacoma in mind and Kalim worked with me to get a price I thought was fair. After agreeing on a price it took a little while to get to signing papers but nothing more than 20-30 minutes. A different floor manager whose name I can't remember came over and we talked about cars for a good 10-20 minutes. He's a car guy which my buddy and I are too so we all had a good time talking together. I had them remove the $890 "protection package" at the financing step and was given no hassle about doing so. The financing guy was cool and dealt well with my incessant questions about APR vs dealer incentive discounts. All in all I'm happy with my experience and my new truck. I know I'm not an easy person to sell things to and I tend to overthink everything so I appreciate that Kalim gave me time to do my thing without getting upset. More

Purchased a Jeep Compass on October 3 2020 sales man said he was having my car cleaned before I take it I put seat covers on the front seats and the back doors looked like something liquid exploded all over he was having my car cleaned before I take it I put seat covers on the front seats and the back doors looked like something liquid exploded all over both doors carpet had grime and when he showed it to me it was covered with floor mats salesman knew nothing about the features of my car I've been googling everything More

I have recently bought 2 Toyotas from Toyota west both Brand new cars. honestly very very happy with the service!!! I worked with Chris Wells as my sales man and Greg young as the GSM! Both guys were grea Brand new cars. honestly very very happy with the service!!! I worked with Chris Wells as my sales man and Greg young as the GSM! Both guys were great to work with, super helpful and didn't waste my time! best Dealer in Columbus!!! More

I purchased a used 2014 Toyota Camry from Toyota West. This was in the spring of 2019. Shortly thereafter the transmission locked up on me which cost me $5,000. I figured I had bought a used car that was This was in the spring of 2019. Shortly thereafter the transmission locked up on me which cost me $5,000. I figured I had bought a used car that was on me. Within a short amount of time the engine started making loud noises. I had an independent mechanic take a look he then told me it was a junkyard motor numbers had been written on the side of the engine. I went forward with another mechanic and he verified that it had been a junkyard engine. They had on the vehicle $101,000 miles. How was I to know how many miles were on the junkyard engine that they installed. Please be cautious! More

Old customer, bought 4 Suv'sToyota west is worst toyota Old customer, bought 4 Suv's Toyota west is worst toyota dealer in columbus. Worst customer service, financial department, and once you close the de Old customer, bought 4 Suv's Toyota west is worst toyota dealer in columbus. Worst customer service, financial department, and once you close the deal you will be by your own, no needed help at all. I don't recommend anybody to deal with them. Also I requested Leather seats I paid $1500 (fifteen hundred) toyota west refered me to call a third party to install, was unprofessional and tald me to wait for 30 days next day I canceled the Leather seats, after a week they refunded me $1000 (one thousand), they never told me ahead that I could lose $500. All they told me is that the third party has orderd the previous business day, that was a week after when I received the check by mail. More

Great dealership We have bought four used and two new cars from Toyota West in the last 15 years. No dealership is perfect but every time we have dealt with them it ha We have bought four used and two new cars from Toyota West in the last 15 years. No dealership is perfect but every time we have dealt with them it has been a great experience. We recently shopped at other dealers around Columbus and after getting the run around from two of them we ended up going back to Toyota West again to buy a 2020 Toyota Camry. I highly recommend starting there if your in the market for a car. More