Toyota West

Gonzalo excellent person and seller. managers are not good at S@@@. I drove more than 8 hours to get a car from Philadelphia to Columbus and just because I was there 5 minutes late they assigned the car good at S@@@. I drove more than 8 hours to get a car from Philadelphia to Columbus and just because I was there 5 minutes late they assigned the car that I liked to other people, having previously called and participated I was on my way. More

I am just new to Columbus and try to find a trustworthy car dealer to purchase my first car in the states. I believe Toyota should be a good choice and I made a trip to Toyota West on Nov 8th, 2021. I made car dealer to purchase my first car in the states. I believe Toyota should be a good choice and I made a trip to Toyota West on Nov 8th, 2021. I made my decision quickly since the salesperson (M.W) kept telling me the car is on its way here in a week. So, I paid for the 2021 RAV4 Hybrid XLE just to try to assure the quality and services quicker and better from them. I did not receive a call until I start to notice that the car sales start giving excuses for delivery time. Firstly, he could not keep as said delivery time on Nov 12(Fri)-13(Sat), he said he couldn't access the delivery schedule only management does. So, I mailed to GM Aaron, and the salesperson called me for confirmation of Nov15-17 and he gave an excuse that Toyota made no promise for delivery time. Okay, by chasing the salesperson every other day, finally it's 17th. I've messaged him a couple of times for reconfirmation and to meet before noon on the 17th. Guess what? No Show again!! No response to voice messages. No return calls. I've called customer services trying to get an explanation. Until now, I still waiting for their customer services to call...After five hours of waiting, no surprise the salesperson messaged me that he can not control shipment and it happens...ooxx. It delays to 21st-23rd, I am so depressed and lose trust in anyone now. If there is an option to cancel I won't regret doing it. I have to ask for a car rental to commute and drop off/pick up my kid. I knew the car market is in high demand. I paid for a car as a customer not begging for it, why not just give me a time that you can keep your promise "Toyota". More

It was great working with Toyota West. They had the Sonata ready for me to test drive even though it was a 100 mile drive for me to get there. Pat was wonderful to work with and made sure every detail Sonata ready for me to test drive even though it was a 100 mile drive for me to get there. Pat was wonderful to work with and made sure every detail was taken care of. She answered all our questions and explained the features on the Sonata. That was very helpful since my previous car was 22 years old. I bought the car and love it. Pat synchronized my smart phone to the car and even programed the navigation so I wouldn't get lost driving home. She had the tire pressures checked and fuel tank filled. I had no problem driving home. I am so grateful to all the staff there that helped us and feel truly blessed each time I look out my window and see my beautiful new car, plus it is a Hybrid and with gas prices rising I can still afford to drive it. More

On their website was a car listed at MSEP. When we visited the dealership it was marked up $1,500. They wanted a car for a car trade and insisted that we finance. Think about that, mark up MARPZ, Low visited the dealership it was marked up $1,500. They wanted a car for a car trade and insisted that we finance. Think about that, mark up MARPZ, Low ball trade, mark up financing. I offered FULL MSRP and pay cash with no lack of availability $1,500mark up. No deal. Cars will be available again and remember how we we gouged. Never buy here. More

inquired about a car, exchanged emails with salesman, they sold car to someone else before i could make it there, was told that is how they do business they sold car to someone else before i could make it there, was told that is how they do business More

carmen muy reconmedable persona digna de confianza. Que la sonrisa no los engane,(no es solo una persona bonita) Con una actitud muy seria y positiva resuelve todos los inconvenientes y te acerca hasta lo la sonrisa no los engane,(no es solo una persona bonita) Con una actitud muy seria y positiva resuelve todos los inconvenientes y te acerca hasta lo impensado. muchas gracias mis repetos. Lio More

Gonzalo Roa, bilingual and experienced, helped us to get our first vehicle, our second one and my fiancé’s vehicle… excellent 100% my best option. our first vehicle, our second one and my fiancé’s vehicle… excellent 100% my best option. More

Gracias Gonzalo Roa por el servicio muy buen atendimento, encantada con la kia sportage! Muy bueno el ambiente de trabajo y estación de café increíble atendimento, encantada con la kia sportage! Muy bueno el ambiente de trabajo y estación de café increíble More

Excellent experience with Gonzalo Roa, patience and knowledgeable. Great prices and excellent service. Teo vehicles so far, bringing my 18 years old son to buy his first car knowledgeable. Great prices and excellent service. Teo vehicles so far, bringing my 18 years old son to buy his first car More

Gonzalo did a great job, I was a year before and didn't buy just because, I was introduced to this salesman and he explained me everything so good that I decided to pull the trigger. Amazing experience and buy just because, I was introduced to this salesman and he explained me everything so good that I decided to pull the trigger. Amazing experience and excellent price More