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Toyota West

Columbus, OH

4.7
1,746 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,746 reviews

August 04, 2023

I had a awesome experience with the service I received from them. I would highly recommend them to anybody. More

by Aaronb.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris,
Aug 04, 2023 -

Toyota West responded

Aaron, we're so glad to know you had an awesome experience at Toyota West! Thanks for the high recommendation. We appreciate it!

August 01, 2023

Friendly costumer service , well informed about the current condition of the car at the time. Wish I was updated on the service more often but they were busy More

by Hhh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Walsh
Aug 02, 2023 -

Toyota West responded

We appreciate your feedback and are glad to know you found our team at Toyota West friendly and well-informed. We'll take note of your suggestion about more frequent updates during service times. Thanks for choosing us!

July 29, 2023

Dean explained all details about different options. He made it easy for us to see differences and pick the right vehicle. Dean is a very knowledgeable professional and we are extremely happy with his More

by peyvandimehrdad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Very professional and knowledgeable , Kamrie Day
Aug 01, 2023 -

Toyota West responded

We're delighted to know that Dean was able to guide you through the process and help you find the right vehicle at Toyota West. Your feedback is greatly appreciated, and we hope to see you back again down the road!

July 28, 2023

It is a pleasant experience, nice touch with the popcorn, coffee, and water clean bathroom. More

by jekearney29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandler
Jul 28, 2023 -

Toyota West responded

We are so glad you enjoyed your service experience at Toyota West! Thank you for sharing and leaving a five-star review.

July 28, 2023

Working with Dean always a great experience. He is customer service oriented to ensure customer satisfaction. More

by jojroman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Jul 31, 2023 -

Toyota West responded

We're delighted to know that you had a great experience working with Dean at Toyota West. Our team is always here to ensure customer satisfaction! Thanks for the review and have a great day!

July 26, 2023

I always use this dealer for all my service. I was surprised when I picked up my vehicle and paid 170 dollars for a 90 dollar estimate. Usually the estimate and price paid are within tolerance More

by Konner15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer at drop Kayla not sure of guy that picked up from
Jul 26, 2023 -

Toyota West responded

I'm sorry to read about your recent experience with us, especially as a loyal customer, Marvin. We always aim for straightforward communication in our pricing, so it's disappointing that we fell short this time around. Your suggestion is valuable and we will take it into consideration. If there's anything else you'd like to add, please reach out. Thank you, Jordan Wilson - Service Manager - 614-465-4834

Jul 27, 2023 -

Konner15 responded

I am Marvin Snyder owner of the 2018 Corolla LE and 2018 RAV4. Not sure who Konner is.

Jul 27, 2023 -

Konner15 responded

I responded

July 23, 2023

The service was very good but did not like the $16. 49 charge that was not part of the alignment line item and was on its own page. I do not think it is appropriate to make customers pay their operatin More

by bhavedikian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jul 25, 2023 -

Toyota West responded

Thank you for your feedback. We appreciate you bringing this to our attention, and we will take it into consideration moving forward. If there's anything else we can do for you, please let us know.

July 21, 2023

I arrived at 11am for my transmission fluid flush and my Toyota was taken in right away, and C.J. was very good at explaining everything.. Very impressive service, Thanks Toyota West. More

by lazeallear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C.J. was my service advisor and he knows his job very well, thanks C.J.
Jul 24, 2023 -

Toyota West responded

Thank you for the great review! We're glad to hear that your visit to Toyota West went smoothly and that C.J. provided excellent service. We appreciate your support and hope to see you again in the future!

July 16, 2023

Bought a new Tacoma had Rims and running boards installed service was great I’ve purchased 2 vehicles in the last 60 days from Toyota west. More

by Hawkfloyd43147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Jul 17, 2023 -

Toyota West responded

Thank you for choosing Toyota West, we appreciate your business! We're glad to hear that you had a great experience with our service team! Congratulations on your new Toyota Tacoma! If there's anything else we can assist you with in the future, please don't hesitate to reach out. Drive safely!

July 12, 2023

Always treated with respect. Good service always at Toyota West. Brandon took care of everything I had questions about. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jul 13, 2023 -

Toyota West responded

Sam, when a customer says words like this, we know we're doing our jobs right at Toyota West! Thank you for sharing this praise for Brandon. We look forward to your next visit!

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