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Toyota West

Columbus, OH

4.7
1,740 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,740 reviews

August 23, 2023

Chris my service manager was very helpful in trying to find a part for my rear windshield wiper. Unfortunately there were no Toyota parts available and the afterparts market were very expensive. He gave m More

by Icetea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service
Aug 23, 2023 -

Toyota West responded

We're glad to know that Chris was able to assist you with your rear windshield wiper part issue at Toyota West. We appreciate your patience and understanding about the availability of parts.

August 22, 2023

Great costumer service, love visiting the place. Feel welcome and always there is someone to answer your question or helping you. More

by Jumaah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon , Kamrie Day
Aug 22, 2023 -

Toyota West responded

We're so glad to know you've had positive experiences at Toyota West! It's our pleasure to provide top-notch customer service and ensure all your questions are answered. Thanks for the review!

August 18, 2023

The dealers at the dealership are prompt, courtesy and attentive ready and willing to help you with your needs. More

by DJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Habboush, Kamrie Day
Aug 18, 2023 -

Toyota West responded

We're delighted to know our team at Toyota West was able to provide you with prompt and courteous service. Thanks for sharing your experience, we appreciate it!

August 04, 2023

I was checked in quickly, Chris gave me an estimate, said my wait was up to 1 hr 40 min. He was done in 1.5 hr. So appreciated the quick complete. Chris was kind and professional. Thank you. More

by GARDENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 07, 2023 -

Toyota West responded

We're glad to know that Chris and our team at Toyota West were able to provide you with efficient service. We appreciate your kind words, thank you for choosing us!

August 04, 2023

I had a awesome experience with the service I received from them. I would highly recommend them to anybody. More

by Aaronb.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris,
Aug 04, 2023 -

Toyota West responded

Aaron, we're so glad to know you had an awesome experience at Toyota West! Thanks for the high recommendation. We appreciate it!

August 01, 2023

Friendly costumer service , well informed about the current condition of the car at the time. Wish I was updated on the service more often but they were busy More

by Hhh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Walsh
Aug 02, 2023 -

Toyota West responded

We appreciate your feedback and are glad to know you found our team at Toyota West friendly and well-informed. We'll take note of your suggestion about more frequent updates during service times. Thanks for choosing us!

July 29, 2023

Dean explained all details about different options. He made it easy for us to see differences and pick the right vehicle. Dean is a very knowledgeable professional and we are extremely happy with his More

by peyvandimehrdad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Very professional and knowledgeable , Kamrie Day
Aug 01, 2023 -

Toyota West responded

We're delighted to know that Dean was able to guide you through the process and help you find the right vehicle at Toyota West. Your feedback is greatly appreciated, and we hope to see you back again down the road!

July 28, 2023

It is a pleasant experience, nice touch with the popcorn, coffee, and water clean bathroom. More

by jekearney29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandler
Jul 28, 2023 -

Toyota West responded

We are so glad you enjoyed your service experience at Toyota West! Thank you for sharing and leaving a five-star review.

July 28, 2023

Working with Dean always a great experience. He is customer service oriented to ensure customer satisfaction. More

by jojroman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Jul 31, 2023 -

Toyota West responded

We're delighted to know that you had a great experience working with Dean at Toyota West. Our team is always here to ensure customer satisfaction! Thanks for the review and have a great day!

July 26, 2023

I always use this dealer for all my service. I was surprised when I picked up my vehicle and paid 170 dollars for a 90 dollar estimate. Usually the estimate and price paid are within tolerance More

by Konner15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer at drop Kayla not sure of guy that picked up from
Jul 26, 2023 -

Toyota West responded

I'm sorry to read about your recent experience with us, especially as a loyal customer, Marvin. We always aim for straightforward communication in our pricing, so it's disappointing that we fell short this time around. Your suggestion is valuable and we will take it into consideration. If there's anything else you'd like to add, please reach out. Thank you, Jordan Wilson - Service Manager - 614-465-4834

Jul 27, 2023 -

Konner15 responded

I am Marvin Snyder owner of the 2018 Corolla LE and 2018 RAV4. Not sure who Konner is.

Jul 27, 2023 -

Konner15 responded

I responded

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