Toyota West
Columbus, OH
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Chris my service manager was very helpful in trying to find a part for my rear windshield wiper. Unfortunately there were no Toyota parts available and the afterparts market were very expensive. He gave m find a part for my rear windshield wiper. Unfortunately there were no Toyota parts available and the afterparts market were very expensive. He gave me his direct work number to call back in a few weeks to see if he can locate the part at a more reasonable price. During my service he gave me promp updates on the service repairs progress More
I was checked in quickly, Chris gave me an estimate, said my wait was up to 1 hr 40 min. He was done in 1.5 hr. So appreciated the quick complete. Chris was kind and professional. Thank you. my wait was up to 1 hr 40 min. He was done in 1.5 hr. So appreciated the quick complete. Chris was kind and professional. Thank you. More
Friendly costumer service , well informed about the current condition of the car at the time. Wish I was updated on the service more often but they were busy current condition of the car at the time. Wish I was updated on the service more often but they were busy More
Dean explained all details about different options. He made it easy for us to see differences and pick the right vehicle. Dean is a very knowledgeable professional and we are extremely happy with his He made it easy for us to see differences and pick the right vehicle. Dean is a very knowledgeable professional and we are extremely happy with his services. More
I always use this dealer for all my service. I was surprised when I picked up my vehicle and paid 170 dollars for a 90 dollar estimate. Usually the estimate and price paid are within tolerance I was surprised when I picked up my vehicle and paid 170 dollars for a 90 dollar estimate. Usually the estimate and price paid are within tolerance. A suggestion to service is that maybe the service writer should be the point of contact from drop off to pickup. Also when you make appointment you pick the contact but you never hardly get that person when drop vehicle. More