Toyota Vacaville

VERY SHADY, NO ETHICS HORRIBLE DEALERSHIP!!!!! I SHOWED UP FOR MY APPT AND TEST DROVE THE CAR THAT I HAD REQUESTED IN A EMAIL WITH MELISSA I NEGOTIATED A PRICE OF $16,500 THEY ACCEPED AND WHEN I CA I SHOWED UP FOR MY APPT AND TEST DROVE THE CAR THAT I HAD REQUESTED IN A EMAIL WITH MELISSA I NEGOTIATED A PRICE OF $16,500 THEY ACCEPED AND WHEN I CAME IN TO SIGN THE PAPERWORK TO PURCHACE MY CAR, CHRIS CAME OUT AND TOLD ME THAT HE MADE A MISTAKE AND NEGOCIATED A PRICE ON A CAR THAT I DID NOT EVEN TEST DRIVE. AND HE SAID SORRY IT WAS HIS MISTAKE AND THAT HE NOR THE DEALERSHIP WOULD HONER THE PRICE FOR THE CAR I HAD JUST SAT THROUGH THREE EMPLOYEES TO HAVE AN ACCEPTANCE ON THE PRICE. SO I WAS EXTREAMLY UPSET AND I WILL TALK BAD ABOUT THIS DEALERSHIP TO EVERYONE I WAS VERY DISRESPECTED More

Beware of shady ethics at Toyota Vacaville At the end of April 2014, we leased a vehicle with Toyota Vacaville. We worked with them in 2011 with our previous vehicle and had a great experience. At the end of April 2014, we leased a vehicle with Toyota Vacaville. We worked with them in 2011 with our previous vehicle and had a great experience. Sadly the woman that we worked with had moved on to another dealership. We live about 45 minutes from the dealership but decided to make the journey because they were so great to work with the previous time around. We turned in our vehicle, picked up a new car, signed the paperwork and went home. The following day we received a call from their financial department stating that they processed our paperwork wrong and my husband needed to return to resign the paperwork. It did result in reducing our monthly car payment by $20 a month which is great. We were told that my husband must sign in person so we told the dealership he would come up after work and they said his paperwork would be waiting for him. It wasn’t. He had to wait over an hour and they actually suggested he go home and they would send a driver to our house so he could sign the paperwork. Where was that offer the first time around? Yes, they topped off his gas tank but that seems like small compensation when he should not have had to come up in the first place and they are the ones who made the mistake on the paperwork. Two weeks later we receive a bill for $459.55 from Toyota corporate for “excess damages” to our previous vehicle. Toyota Vacaville inspected our car (because they initially processed our car as a used car turn in and not as a lease return) and never mentioned that these scratches on the car would mean a bill was coming our way. So I called Toyota Vacaville and spoke with Dee to ask if the dealership could do anything, that we were not made aware of this possibility. He was familiar with our “case” and after I explained why I was calling he became caustic to me and I went out of my way to remain respectful. He proceeded to explain they the dealership had already done us a great service and I should be thankful and stop asking/expecting them to do anything else for me. When I said that I hoped the dealership made good practice of owning mistakes and doing best by their customers he said, actually no they didn’t have to do that, they could have just gone with the original paperwork and not admitted their error. (How frightening is that?) He also seemed to think that I should just be grateful that I got a great deal on my car, they actually took a loss on the car, thankful that for processing my paperwork wrong, making my husband drive to Vacaville after he got off work and not having his paperwork ready they filled up his tank with gas. Thankful that yes, it reduced our car payment (but what price do you put on peace of mind knowing the dealerships aren’t screwing their customers over). In summary, it is unacceptable that Dee said the dealership did not have to make good on their paperwork mistake (which did affect the price of our vehicle), that I should just be grateful they did. I was nothing but respectful and courteous to Dee and he took such a haughty, caustic tone. Talking to him was like talking to the "good old boys clubs" of the 1960s. He seemed to hold it against me that we got a good deal (in his mind) on our vehicle. Last time I checked, the customer cannot force the dealership to make a deal and I certainly did not so don't hold it against me, if you don't like the way the numbers are crunching, don't do the deal. More

We had a horrible experience with Toyota of Vacaville. We had accepted an offer and put down a $500 deposit on a Toyota Sienne SE. It was coming from another lot so we had to wait and pick it up the next da had accepted an offer and put down a $500 deposit on a Toyota Sienne SE. It was coming from another lot so we had to wait and pick it up the next day. As we were approaching the car lot after rearranging our schedule to make a 1 hour drive from El Dorado Hills, we received a call stating that the car was no longer available and that they sold it to someone else. In case you don't realize - this is a breach of contract. Not only is that unethical, it is also illegal. Yet, I don't have the time or money to spend on a lawyer to sue them for a car that was rightfully and contractually mine. My only recourse are these review websites. Be wary of these people. It's sickening what they did - and how seemingly easy it was for them to completely disregard a contract. It seemed as if it was common practice there and nothing new to them. Anyone willing to do that has no conscience and is not to be trusted. More

Just completed the purchase of a used Prius from this dealership. I tried to buy the same model in my hometown, but received no service or assistance in locating the car I wanted, with the options I need dealership. I tried to buy the same model in my hometown, but received no service or assistance in locating the car I wanted, with the options I needed. Dean at Vacaville arranged for a driver to come to my home and drive me 4 hours to Vacaville to complete my transaction. They went out of their way to accomodate my situation, and I am very pleased. I located the car I wanted through the internet and Dean made everything easy for me. Car was as expected when I arrived and there were no surprises. I do recommend this dealership!Their driver, Ed, was a real gentleman and I felt completely comfortable taking my son with me from San Luis Obispo, to Vacaville, no short trek.BTW, I am thrilled with my new Prius, it's as perfect as a new car and fun to drive. More

try to sale me tire when i just got new tires the service writer said you have 50000 plus mile on the tire we need to replace them with new one this was 12 days after I got 4 new tire that had 14/32 which te writer said you have 50000 plus mile on the tire we need to replace them with new one this was 12 days after I got 4 new tire that had 14/32 which tell me they never checked the tire 32ths when they do a service on my Toyota More

Bought a 2008 vehicle 2 weeks ago and was promised an Owner's manual (should have been in the care to begin with) and audio cables that were included with the car. Haven't seen any of them yet, and we pa Owner's manual (should have been in the care to begin with) and audio cables that were included with the car. Haven't seen any of them yet, and we paid CASH. Horrible customer service. They epitimize the "used car salesman". We are happy with the car, not the dealership. More