Toyota Vacaville

terrible bad services all around sneaky people and full of liers they do not deserved to be in business and should report to bbb which a will bad services all around sneaky people and full of liers they do not deserved to be in business and should report to bbb which a will More

Awful Experience!!! NEVER GO to this place ever again CHRIS is a dangerously sneaky. He will give the price for one car and offer the other car at the end. They don't treat the customers well. They will i CHRIS is a dangerously sneaky. He will give the price for one car and offer the other car at the end. They don't treat the customers well. They will increase the price if you go to the store. They said "we will call you back for the status of the approval", never did. If you ever wanted to go this place get ready to get treated like you are piece of junk. NEVER GO TO THIS SHOWROOM!! THIS IS BIG TIME BAD REPUTATION TO TOYOTA.. More

From Good to Horrible Heads up! I've been a customer of Toyota of Vacaville for 10 years. In the last 2 years, I've noticed a routine turn-over of employees. Every 5000 mil Heads up! I've been a customer of Toyota of Vacaville for 10 years. In the last 2 years, I've noticed a routine turn-over of employees. Every 5000 miles I have the regular maintenance done on my Lexus. This time was the last. My car has no rattles, leaks, hesitation or pulling. Suddenly, out of the blue, the front end suspension needs to be replaced and the transmission seals replaced as well; $3500.00. Took it to another service center for a full inspection and second opinion. The results? There's nothing wrong with my car. What's happened here amounts to potential theft by pretense! In other words, attempting to take someone's money under false pretenses. It has an enhanced measure when dealing with an elderly person. When I asked to speak to the manager, I was told that Toyota of Vacaville has no Service Manager. The staff didn't even know the last name of the owner. In other words, there's no accountability or oversight. Needless to say, I won't be back! More

A completely unsatisfactory experience. I brought my car in A completely unsatisfactory experience. I brought my car in for it's 10,000 mile service. I made a 10:45 am appointment. I had the professionalism A completely unsatisfactory experience. I brought my car in for it's 10,000 mile service. I made a 10:45 am appointment. I had the professionalism to insure I was on time for my appointment. Toyota on the other hand told me that there were many other people in front of me and it would be a 2 hour wait; this was unacceptable so I rescheduled for the next week at 8am. I arrived 5 minutes early for my appointment and Toyota opened their doors 5 minutes late. There were 12 of us waiting, with no organization on Toyota's part as to who had an appointment or what time their appointment was. It took about an hour to get to my car then another 40 minutes to complete the job. A total of 1 hour and 40 minutes for an oil change and tire rotation. More

Awful customer service Service department is awful rude condescending staff if I ever need service in Vacaville I will go somewhere else I would never recommend this awful d Service department is awful rude condescending staff if I ever need service in Vacaville I will go somewhere else I would never recommend this awful dealership More

Horrible Customer Service I have been trying to resolve a very simple service billing issue with this dealership for over a month with no satisfaction. They actually advised I have been trying to resolve a very simple service billing issue with this dealership for over a month with no satisfaction. They actually advised me that they were going to credit me back the difference but never did. I have left two follow up messages directly with the service manager who has never called me back. I submitted a formal complaint directly to Toyota who advised the dealership would contact me within two business days but never did. I called Toyota back and they confirmed the dealership had not responded to them either. Toyota resubmitted the complaint to the dealership but I doubt if they will respond to the second request either. More

Great price, manager increased it after we got there, meh Summary: I got a great price on the same day I first contacted them (after showing them a better offer from another dealer). Megan found the exact car Summary: I got a great price on the same day I first contacted them (after showing them a better offer from another dealer). Megan found the exact car we wanted and got it from another dealership. The price was better than Costco or Truecar and we're happy with the new car. However, the purchase experience at the dealership was not good, just okay at best. About $100 in extra costs after repeatedly confirming the "out the door" cost wouldn't change (it increased twice). They had us inspect the car for issues in the dark. It took a frustratingly long time to finish (6:20pm until nearly 9:00pm in spite of negotiating the price in advance). Details: Buying a 2017 RAV4 XLE with my mom (who's a bit hard of hearing). I emailed a dozen fleet / internet managers from Daly City to Sacramento to Santa Rosa. Ultimately Megan Mendez at Vacaville gave me the best price available in the area on this particular car. I liked Megan, very easy to deal with, I'd recommend her! MSRP was $28,846. Price was $26,250 + tax, title, license (TTL) Out the door (OTD) was $28,812. Vacaville Toyota required a $1,000 deposit and completion of a financing application in order to get the car transferred from another dealership. They actually sent the driver out to get it before we did the financing application though. It took over 5 hours to get it from Steven's Creek because of traffic. When we arrived they said the car had just arrived too and they'd get it washed for us to check out (we wouldn't see the car for another 90 minutes though). After waiting 20 minutes at a desk, Megan found another sales person to help us (they were both nice). We spent the next hour completing forms and another financing application though none of the info from the initial application--which the manager had insisted on to pick up the car from the other dealer--transferred to this application, another waste of time. After a short test drive we got the purchase and finance docs (manager apparently needed more than an hour to process/print them) which were $75 higher than we had agreed on. Apparently they'd included a zip code that was off by a digit - which miscalculated the taxes and fees by the $75. It was their mistake but they wouldn't honor the lower OTD price because "you were emailed a paper with it and didn't catch it." I told them a free oil change would make up for the mistake (because I had a very similar car available elsewhere for what was suddenly a lower price) but their General Manager told our sales person they wouldn't budge. After nearly 2 hours already wasted we decided it wasn't worth it to walk away and start over at the other dealership but I (repeatedly) told them it was frustrating do be delayed and for the price to increase. After a series of forms to sign explaining the warranty, a request for a 10/10 rating from Toyota's survey and a Yelp review (check) we went to the finance desk in the back while they did the final inspection/detailing of the car, "should be another 30 minutes" (it took another hour). They allow up to $3,000 of the purchase to be on a credit card. Finance guy was pleasant (including easily giving up when I told him we don't want the extended warranty). During the finance review we noticed the fees were $7 HIGHER AGAIN for no explained reason. For the second time I was asking, "why higher price?" They said it was just different calculation systems (DealerSocket vs. Route One). Again, no accommodation on their mistake (again, to their benefit) from the manager and General Manager. The sale terms were explained pretty quickly (skipping some detail but nothing suspicious, just trying to explain without wasting time). Then out to the car for a walk through of the features and pairing the cell phone. They were helpful but were not considerate of my repeated requests to finish up because (1) we were more than an hour past our deadline to leave (I didn't want my mom driving at 10:30pm at night to get home in a new car, but she made if home safe in the end) and (2) I was going to need to repeat all the info to my mom again as she was exhausted. The dealership itself is not fancy: old stained fabric chairs breaking apart, free coffee from a vending machine (but a large cup or Nespresso flavors cost a few dimes extra) unlike other stores that have free coffee pods and snacks. Free wifi but it's not a nice place to wait for hours at a time. Overall I was happy with the price I was offered, fine with the higher price they actually required, but disappointed with the managers who wasted our time and refused to meet their "out the door" price. I expected some issues given the other yelp reviews but hoped that was limited to the service department. Ultimately I'd recommend you go to a different dealer if you can get a similar price. Toyota Marin was the dealership that offered a similar price and they have much better reviews and nicer amenities at the dealership, I wish I'd gone there instead. More

Terrible customer service Had an appointment to have my Camry serviced. Was ignored for 5 minutes by all three of their service representatives. Then the gray haired man said Had an appointment to have my Camry serviced. Was ignored for 5 minutes by all three of their service representatives. Then the gray haired man said he could not find my appointment. No apology, just said I don't know what to tell you. I said an apology would be a start. He reluctantly said he was sorry. Then ask me for my keys. I said that I would not be treated like this, and left! WHAT TERRIBLE CUSTOMER SERVICE More

No longer honors lifetime oil change purchased Paid for a lifetime oil change but found out it is no longer being honored. What does the term lifetime mean ?? If lifetime means only a few years why Paid for a lifetime oil change but found out it is no longer being honored. What does the term lifetime mean ?? If lifetime means only a few years why is that not stated in the documentation and the purchase time !! More

totally ready to buy the car and left disappointed after call to wake me up first thing in the morning to receive my first quote we had negotiated and I waited all day for a call back to firm up the nu after call to wake me up first thing in the morning to receive my first quote we had negotiated and I waited all day for a call back to firm up the numbers and confirm my car was on the lot in Vacaville.I was assured before leaving the City of Concord that we were agreed on the numbers for a new plug in prayer and that the color car I wanted would arrive from their sister lots soon after our arrival. After filling out the loan paperwork and sitting for nearly two hours, I was told that they couldn't meet the quoted price and they didn't have the car on the lot they would have to go buy from another dealer. When they said that they would try to work with me on the pricing, they also suggested that they wouldn't want to sell to an upset buyer, because the word of mouth would be terrible for them. needless to say I'll go back to another competitive dealership and place the order for the car that I wanted. word to all please be wary of Ivan, Dakota, and Anthony. More