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Toyota Universe

Little Falls, NJ

4.5
2,422 Reviews

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,422 reviews

May 07, 2025

If they lie about having car they do not have they would lie about anything else. We confirmed car availability by vin# few times, in the morning dealer give us amount of many for certified check and confir More

by Boho
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Mia
May 08, 2025 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6226 at your next availability.

April 21, 2025

In April 2025, I purchased a used Jeep, "as is. " I had my mechanic check the vehicle, and "check engine codes" came up with cam shaft issues. I feel the dealership knew the problem as they must hav More

by John M.
Recommend Dealer
No
Employees Worked With
DIALI MENDOZA & Omar sales mngr
Apr 24, 2025 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6226 at your next availability.

Apr 28, 2025 -

John M. responded

I called and basically was told same thing. Nothing we can do.Then call me & forget to hang up and proceed to talking about me which was recorded on my voicemail. So unproffesional.

April 16, 2025

Amanda L. was amazing thank you so much for my brand new car! Thank you Toyota Universe for your hospitality! More

by Amanda.leiva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda, Leiva
Apr 17, 2025 -

Toyota Universe responded

Thank you for the wonderful review! We're so happy to hear that Amanda L. made your car-buying experience amazing and that you felt the warm hospitality from the entire Toyota Universe team. Congrats on your brand new car — wishing you many happy miles ahead!

April 16, 2025

Christine was amazing. She is very knowledgeable and patient. The team was very helpful. I recommend to ask for Christine when you visit Toyota Universe! More

by Christine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Mera
Apr 17, 2025 -

Toyota Universe responded

Thank you so much for the kind words! We're thrilled to hear that Christine made your experience at Toyota Universe such a positive one. Her knowledge and patience truly set her apart, and we're lucky to have her on our team. We'll be sure to pass along your appreciation to Christine and the rest of the team. We look forward to welcoming you back in the future!

April 13, 2025

We had wonderful experiences at Toyota Universe. Our salesman Armond was fantastic, knowledgeable and very friendly More

by Chau3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
Apr 15, 2025 -

Toyota Universe responded

Thank you for the great review! We're so happy to hear you had a wonderful experience at Toyota Universe. Armond truly is fantastic—knowledgeable, friendly, and always dedicated to making the process smooth and enjoyable. We’ll be sure to share your kind words with him!

April 10, 2025

Armond welcomed us very warmly and helped us with everything in a respectful and patient manner. Finally, we bought the vehicle we were looking for without wasting any time. More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
Apr 11, 2025 -

Toyota Universe responded

Thank you so much for your wonderful review! We’re so happy to hear that Armond provided you with such a warm, respectful, and patient experience. It's great that you were able to find the vehicle you were looking for without any hassle!

April 08, 2025

I couldn’t afford big payments in my Tacoma, ask Armond if he can help me. He really worked hard and put me in lease a new Tacoma with affordable payment. I really appreciate for that. More

by Edwin.romerotito
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
Apr 08, 2025 -

Toyota Universe responded

Hi Edwin.romerotito, Thank you so much for your kind words! We're so glad to hear that Armond was able to work hard and help you get into a new Tacoma with affordable payments. It’s always our goal to make sure you drive away happy and within your budget. We really appreciate your trust in us, and we're here for you if you need anything in the future.

April 07, 2025

my salesman was Armond. He halped us to find a right car that fit in our budget and needs. he did really great job.Thanks More

by janice9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
Apr 08, 2025 -

Toyota Universe responded

Hi Janice9, Thank you so much for sharing your positive experience! We're thrilled to hear that Armond helped you find the perfect car that fits both your budget and needs. We'll be sure to pass along your kind words to him. If you need any further assistance in the future, don't hesitate to reach out. Enjoy your new car, and thanks again for choosing us!

April 05, 2025

Yousuf was great. He made the car buying process very smooth and answered all my questions. Thanks to him! More

by lynnhouser762
Recommend Dealer
Yes
Employees Worked With
Yousuf
Apr 07, 2025 -

Toyota Universe responded

Thank you for your kind words! We’re so happy to hear that he made your car buying process smooth and was able to answer all your questions. We appreciate your feedback and hope you enjoy your new vehicle!

March 29, 2025

Armond was our salesperson, he showed us several cars till my wife picked Toyota corolla cross. Great price, nice size SUV. Thanks for good customer service More

by Vera M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
Mar 31, 2025 -

Toyota Universe responded

Thank you for sharing your experience! We're so happy to hear that Armond was able to help you find the perfect Toyota Corolla Cross for your wife. It's great to know you were pleased with the price and the size of the SUV. We truly appreciate your kind words and look forward to assisting you again in the future! Enjoy your new ride!

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