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Toyota Town of Stockton - Service Center

Stockton, CA

4.9
416 Reviews

416 Reviews of Toyota Town of Stockton - Service Center

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January 14, 2018

Great! Everyone is friendly. Makes you feel comfortable just like you're family. Everyone I've encountered has truly tried or gone above and beyond for me. More

by Jimenez, Jessie 1184
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richy Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Wood
Jan 15, 2018 -

Toyota Town of Stockton responded

Hi Jessie, We're ecstatic to read this and see that our entire team provides you with the outstanding service you deserve. Thanks for being a part of our Toyota Town of Stockton Family and here's to many more years of working together! See you soon! Regards, Jason Kim General Manager

December 13, 2017

Service Department Ever since Toyota of Stockton stopped soliciting service reviews, the customer service has deteriorated. My husband and I will drive to another deale More

by Toyx2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tuan Nguyen
Dec 13, 2017 -

Toyota Town of Stockton responded

Hi Rich, the service we performed on your Toyota RAV4 took a little longer than usual because during our inspection, we noticed your tire needed to be replaced. I'm glad we were able to replace the tire while you were waiting so you didn't have to be inconvenienced making another trip to our dealership. Please don't hesitate to contact us anytime regarding your service visit. Jason Kim General Manager

February 09, 2017

Service Writer Entered building was immediately called over by Eric to assist with service order. Helpful with answers to many questions. Very pleasant experience. More

by phelps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Did not get name of transporter driver...very accommodating.
Feb 09, 2017 -

Toyota Town of Stockton responded

Thank you for taking the time to share this positive review. Erick is a great asset to us here and it's no surprise to see that he takes great care of you. Thank you for choosing Toyota Town of Stockton and we hope that you choose to work with us for years to come. Regards, Jason Kim General Manager

February 05, 2017

Great service, was helped as soon as I walked in the door. Friendly, informative, polite, and didn't have to wait too long for a Saturday. More

by E_c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2017 -

Toyota Town of Stockton responded

Thank you for this great review and thanks for stopping by this past weekend. We're very happy to see that our service team took great care of you and got you in and out in no time. We hope your vehicle is running just like new and we'll see you soon at your next service visit! Regards, Jason Kim General Manager

February 04, 2017

good service the service was excellent and within the time limit i was given to finish the job. I will be coming back to have my car serviced when the time comes More

by fcross1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2017 -

Toyota Town of Stockton responded

It's a pleasure to read this review and see that our team got you in and out promptly. We hope your vehicle is running just like new and we can't wait to see you at your next service appointment. Regards, Jason Kim General Manager

February 03, 2017

Service Great customer service!!! Nice People.. Fast Service,even i dont know my service advisor they help me for my needs and show it to me who will be helpi More

by aldon2266
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Ahad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derick Santos, Danny Nguyen
Feb 03, 2017 -

Toyota Town of Stockton responded

It's a team effort here and we're so happy to see that so many members of our team have worked to provide you with the quality service that you deserve. Thank you for choosing to service your vehicle here at Toyota Town of Stockton and we look forward to seeing you at your next service visit. Regards, Jason Kim General Manager

January 30, 2017

Regular vehicle check up I take good care of my car. Every time I go to service my vehicle, the team at Stockton Toyota has a positive attitude and display an overall willingn More

by Umpire99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Stults, Derick Santos
Jan 30, 2017 -

Toyota Town of Stockton responded

Thank you for your loyalty to us here and thank you for this 5-star review. It's a pleasure to provide you with the 5-star service you deserve and we hope we can continue working with you for many years. See you soon! Regards, Jason Kim General Manager

January 26, 2017

Excellent I never have to make a second appointment. Everything is taken care of the first time. Everyone is friendly and professional. I am kept informed if th More

by Karen1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Raj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2017 -

Toyota Town of Stockton responded

Hi Karen, We're very pleased to see that our team provides you with quality service and gets all the work done correctly the first time. Thank you for choosing us here at Toyota Town of Stockton and we hope your car is running just like new. We hope you're well and we look forward to seeing you at your next service appointment. Regards, Jason Kim General Manager

January 19, 2017

Standard Scheduled Service performed I've been pleased with Stockton Toyota Service department since transferring from my local Lodi Toyota Service department over a year ago. Haven't ha More

by yard-dart2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derick Santos
Jan 20, 2017 -

Toyota Town of Stockton responded

It's a great pleasure to see that Derick and our team have been able to provide you with services that you couldn't receive elsewhere. We're extremely grateful for your business and we hope to continue working with you for years to come. We hope your car is running just like new and we can't wait to see you at your next service appointment. Regards, Jason Kim General Manager

January 19, 2017

Excellent service.. keep up the good work I was so pleased with my service and I would also like to think Derek for being so kind and courteous… Two thumbs up Stockton Toyota !! More

by Mtorres841
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derick Santos
Jan 20, 2017 -

Toyota Town of Stockton responded

Derek is an all-star and it's no surprise to read that he provided you with the 5-star service that people have come to expect from us here. Thank you for your business and we're looking forward to serving you at your next service appointment. Regards, Jason Kim General Manager

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