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Toyota Town of Stockton - Service Center

Stockton, CA

4.9
416 Reviews

416 Reviews of Toyota Town of Stockton - Service Center

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September 28, 2021

Set an appointment for two recalls to be done, my experience was nothing short of a great overall experience. I thought it would be an all day ordeal but I actually got my truck back in about 2.5 hou More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Toyota Town of Stockton responded

We are thrilled to know that our team got you in and back on the road in no time! Please never hesitate to let us know if you need anything. We appreciate you so much! Regards, Jason Kim General Manager

September 19, 2021

Always very friendly staff. As a woman, I never feel like I'm being taken advantaged of. More

by reneep
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Russell Kamibayashi
Sep 20, 2021 -

Toyota Town of Stockton responded

We're very happy to see our team makes you feel comfortable at each visit and we appreciate you being part of the family. Thank you for this great review and we can't wait to work together again soon. Regards, Jason Kim General Manager

September 05, 2021

I've had 3 vehicles serviced here at one time or another for the past 15 years and have never been disappointed. From drop off to pick up, an incredible service team who are very knowledgeable, friendly, a More

by alUOP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Toyota Town of Stockton responded

We're more than happy to hear that your experiences are always nothing short of stellar. We appreciate your loyalty and look forward to serving you for another 15 years! Regards, Jason Kim General Manager

August 08, 2021

Accommodated our needs satisfactorily even though tires was not available on time but service is still good. More

by Marieysbelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Toyota Town of Stockton responded

We are happy to hear that you had an overall positive visit with us! Thank you so much for your positive feedback and we hope to see you again! Regards, Jason Kim General Manager

August 05, 2021

Raymond, (and Ku previously), are excellent at making me feel valued as a customer and were considerate of my time. This time, Raymond went above and beyond to get my car service completed quickly, was fri More

by Sissy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Raj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Toyota Town of Stockton responded

It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. We look forward to seeing you at your next service visit! Regards, Jason Kim General Manager

July 20, 2021

Excellent customer service by Rick Macias, my service advisor. Friendly environment, professional, and high quality service by the advisor and the service department team. Work was done within the time p More

by Hamid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Toyota Town of Stockton responded

Hamid, Rick's a great asset to us here and we're very happy to see he provided you with prompt and quality service. We hope your vehicle's treating you well and we appreciate you choosing us here for all your service needs. We can't wait to see you here at your next visit. Hope all is well. Regards, Jason Kim General Manager

June 13, 2021

Clean environment and professional staff. Very efficient in the process from drop off to pickup. The initial estimate is kind of foggy because there is no information on what work to be done and the estimat More

by gunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Toyota Town of Stockton responded

Gunny, We're pleased to see that overall you're satisfied with your experience. We appreciate your feedback regarding the initial estimate, as transparency is very important. We'll be taking this into account and we look forward to providing you with the 5-star service you deserve at your next visit. Hope all is well. Regards, Jason Kim General Manager

June 05, 2021

Luis Rubio Was an outstanding Internet Fleet Sales Director. We submitted our request, contacted us in a timely manner and delivered as promised and what we wanted. More

by hcarrasco805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Rubio
Jun 07, 2021 -

Toyota Town of Stockton responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received from Luis. Thank you for choosing us and we hope to see you again! Regards, Jason Kim General Manager

May 21, 2021

Good job just have to wait for my car to end of day. No updates however,not until I called the dealership to find out what’s going on with my car. Good service overall. More

by Joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Toyota Town of Stockton responded

Hi Joy, we are happy to know that you had an overall positive visit! We look forward to hearing from you again. Regards, Jason Kim General Manager

May 21, 2021

Very courteous add a good sense of humor. He informed me that my tires were checked and that in the near future I need to purchase four new tires.Now I’ll have that information and plan on purchasing the ti More

by sallyirizary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Raj
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Toyota Town of Stockton responded

We couldn't be happier to see that Raymond went above and beyond to provide you with a quality experience. Please let us know if there is anything else we can do for you! Regards, Jason Kim General Manager

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