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Toyota Town of Stockton - Service Center
Stockton, CA
416 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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416 Reviews of Toyota Town of Stockton - Service Center
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December 09, 2021
I am writing this because my recent couple trips have been less then satisfying. The wait times for me have always been longer than expected. All my appointments are always before 8 Am, My apple carplay been less then satisfying. The wait times for me have always been longer than expected. All my appointments are always before 8 Am, My apple carplay update took over 5 hours, Oil changes always take about 6 hours, and sometimes by 3 PM, when i call to check on my car, i get told it has not been touched yet. My rear speakers went out recently and made an appointment for warranty work a week in advance. The day came, dropped it off for 8 am appointment, and get a call around 2 saying its done. When i get there, i find out all they did was changed my oil ( did not request it) and did not take a look at my speakers at all and was told they would not be able inspect them that same day and to book another appointment. Also, booking appointments has always been difficult for me, i can never reach an advisor over phone on multiple ocasions and always have to go in person just to make one. I’ve gone through multiple service advisors, but same experience. Half the time the service has been good, but the other half has just been inconviniences for me. My toyota care is up soon, so will no longer be bring my car here. More
by VoodooPort
Employees Worked With
Service Department
December 03, 2021
We always get great service from Toyota Town. They pay close attention to details and review necessary maintenance to keep my car running at it's best! close attention to details and review necessary maintenance to keep my car running at it's best! More
by acoeur
Employees Worked With
Paul Anderson
November 16, 2021
The service is great. The customer service is good. Jackie Torres is very kind, friendly and helpful. She is excellent. Jackie Torres is very kind, friendly and helpful. She is excellent. More
by Tess
Employees Worked With
November 15, 2021
Just good, friendly.... the place is always clean, usually the wait is not real long, Im confident they will be honest and get the job done properly. usually the wait is not real long, Im confident they will be honest and get the job done properly. More
by rhodacares
Employees Worked With
Russ
November 04, 2021
I’m highly satisfied with the level of service I receive at Toyota Town of Stockton. The service advisor I go through is Erick. He is personable, professional, knowledgeable, and accommodating. at Toyota Town of Stockton. The service advisor I go through is Erick. He is personable, professional, knowledgeable, and accommodating. More
by Laura
Employees Worked With
October 23, 2021
Easy on-line appointment. Excellent customer service and repair service. Skilled technicians. Service was completed within time schedule. repair service. Skilled technicians. Service was completed within time schedule. More
by jtruong2014
Employees Worked With
October 10, 2021
Always gives good customer service and updates on recommended service issues related to safety concerns. My vehicle has served me for over 18 years thanks to regular service and quality of parts. recommended service issues related to safety concerns. My vehicle has served me for over 18 years thanks to regular service and quality of parts. More
by Veritas
Employees Worked With
October 02, 2021
The service is great, thorough and timely. Just need to prioritize appointments vs walkins! Rick is outstanding! prioritize appointments vs walkins! Rick is outstanding! More
by Frosted
Employees Worked With
September 30, 2021
They are very professional in there work and customer service.The service mgr is well educated in the automotive business service.The service mgr is well educated in the automotive business More
by Calihan7
Employees Worked With
