Toyota Town of Stockton

Extremely helpful and wonderful sales department Shaan Ali and Finance is so so nice, Shaan Ali is so so helpful in everything. Great person to deal with. They know and help you in every way to find Shaan Ali and Finance is so so nice, Shaan Ali is so so helpful in everything. Great person to deal with. They know and help you in every way to find and get what ever you need. More

Great Experience!!! I always hated purchasing new vehicles until NOW! Our sales rep was the absolute best! I will make sure to share my experience with others! I always hated purchasing new vehicles until NOW! Our sales rep was the absolute best! I will make sure to share my experience with others! More

Customer service at it's best Erick was professional. Friendly. The customer service in this location is everything what my close friend told me. It was a quick visit for my first Erick was professional. Friendly. The customer service in this location is everything what my close friend told me. It was a quick visit for my first time car service and I liked it. Thank you. More

Excellent service This dealership is as professional as they come. I would recommend Toyota Town of Stockton to anyone interested in having their vehicle serviced. Than This dealership is as professional as they come. I would recommend Toyota Town of Stockton to anyone interested in having their vehicle serviced. Thank You Eric Gomez. More

2017 Toyota IA, 1st preventive maintenance a disaster I took my 2017 Toyota IA for its first preventive maintenance on 1/8/2018 and I noticed that the tires were not rotated according to the manual (lucki I took my 2017 Toyota IA for its first preventive maintenance on 1/8/2018 and I noticed that the tires were not rotated according to the manual (luckily I marked them b4 taking them into the dealer). Right after driving the car home, I noticed the engine running rough. I kept monitoring it. I heard a noise (that wasn't there before) coming from the engine. I have a video. I checked the oil level (I have a video). The engine oil dipstick indicates oil overfilled passing over the maximum mark. According to the manual an oil overfill can damage the engine. I have emailed Steve (Service Manager), Mark and Richy (Service Advisors) asking them to use due diligence in resolving this matter once and for all. I'm ready to exercise my Consumer Rights my filing a BBB and Department of Consumer Affairs (Automotive Repairs), Toyota complaint. You have been put on notice. Time is of the Essence. I expect a tow truck (at your expense) to take my car to Toyota Town to have it repaired. Steve and Jason Kim, I hope we can resolve this matter at this level and this is your opportunity to make this transaction whole. More

Oil maintenance Richy Zepeda is awesome. He's easy to talk to and laid back. Very professional and takes the time to hear me out and explain the differences of what n Richy Zepeda is awesome. He's easy to talk to and laid back. Very professional and takes the time to hear me out and explain the differences of what needs to be done More

Great! Everyone is friendly. Makes you feel comfortable just like you're family. Everyone I've encountered has truly tried or gone above and beyond for me. Everyone is friendly. Makes you feel comfortable just like you're family. Everyone I've encountered has truly tried or gone above and beyond for me. More

Great dealer ship great people only car dealers I will never forget late Mrs. Sadiq God bless his family. Special thanks for Mr. Asif. And Mr. R Khan. Thanks they re great people only car dealers I will never forget late Mrs. Sadiq God bless his family. Special thanks for Mr. Asif. And Mr. R Khan. Thanks they really help me. More

They crashed my brand new car and then jacked up the APR I was in the market for a new truck and since I had such a good experience with the service department at Toyota Town... I figured I would consider pu I was in the market for a new truck and since I had such a good experience with the service department at Toyota Town... I figured I would consider purchasing my new truck there. The experience with my Tacoma purchase was amazing. The numbers worked out and the truck was in stock. The whole process was relatively painless. The salesperson was absolutely astounding and a hard worker. After I purchased a new vehicle... the husband decided he wanted one too... so why not! We went back to the place where I got a good deal, hopefully to have another great experience! That my friend, is where my logic failed. Nearly the entire experience was nothing short of a disaster. After finally getting everything to work out number wise... we sign and walk out to our "brand-new" car... that someone crashed. Someone decided to back into something and damage the back bumper between the time we looked at and decided on it and when we signed the paperwork and went out to see our "brand-new" car. Well, things happen and we truly understand that. We decided against keeping that car, as it would need repair and I've had bad experiences at the shop that they use. The sales manager on duty was really pressuring us into taking the car with the crashed bumper, to the point I felt very uncomfortable. Had we not had such a great salesperson (Ashely De La Rosa), we would have walked out and been done with them. After some back and forth we agreed on coming back the next day or so to get another one. They didn't have the color/package that we wanted, so they had to get one from another dealer. I was impressed that they were going through all the hoops to make it right. Well never to be outdone, the bad luck continued. The numbers work out and all so we go back to finance again... and they jacked up the interest rate on us! Keep in mind we have absolute stellar credit and whatever down payment might be needed. The interest rate went from 2.99% to 4.19%, I mean that is quite a jump in less than two days. The finance guy tried to explain it away, and as it was our second meeting, not enjoying the first one, we were done. I understand things fluctuate and all... but we were the innocent victim here. We bought a car with every good intention a customer should have. We were given a brand-new car that was just crashed. We worked with them and came back again to STILL buy a car... and they jack up the rate after their issues caused us to go back through all of this again. In the end, they made it work... not quite the way we wanted... but we just wanted to get the deal done and get out of there. Having three Toyotas in the family, it would be nice to have a local dealer we could trust and continue going to for service and maybe sales... I don't really see myself coming back with this level of shoddy customer service. The only thing that salvaged this was our amazing salesperson Ashely, without her we would have walked. She did everything in her power to help us, she needs a raise! As for the experience, it left a lot to be desired. The deals made should be honored and the whole bait and switch by finance really made me question their integrity. Worst car buying experience in my recent memory. Now that my grandparents are looking to replace their aging Avalon... we will be looking at Elk Grove or Tracy Toyota. Hope they actually care about their customers. More

Best buying experience in many many years Dealership went out of their way to be super helpful and fast. Much better experience than any previous car buying one. Jake was super helpful and the Dealership went out of their way to be super helpful and fast. Much better experience than any previous car buying one. Jake was super helpful and the inventory at Toyota Town is far superior to any other dealership. For the vehicle I wanted and for a fair price. More